Max Jackson

Commercial Lending – Loan Officer

Dallas, TX 75232

acrpmg@r.postjobfree.com - 817-***-****

Focused financial services professional offering more than 15 years of Customer Service experience within the field of Personal Banking, Commercial Lending, Business Loan Consulting, Commercial Lines Insurance and Underwriting for one of the largest P&C Companies in the US. Expert at evaluating Credit Worthiness and providing Data Analysis Credit and Lending Products and matching those products based on acceptable levels of risk. Top rated sales performer repeatedly recognized for achieving sales quotas and goals. Superior negotiation skills used in leveraging a positive client experience into high quality referrals. Wishing to broaden my career by using my current and previous experience in order to do more Commercial Underwriting and Business Loan Consulting or Relationship Management within the field of Insurance or Finance. Currently working on my MBA and will be finished as of December 2015 and will then pursue a Masters in Economics as of January 2016.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Commercial Underwriting Insurance Technician

Amtrust Financial Services - Dallas, TX - January 2015 to Present

Analyzed risk and bind coverage’s within stated authority levels and core APRS strategies for new business,

renewals and endorsements

• Documented underwriting files

• Prepared at the direction of the Underwriter quotations, binders or policies

• Assisted in the handling of more complex files and portfolios

• Worked closely with underwriters to ensure execution of differentiated services standard

• Performed location checks for risks located within assigned territory

• Followed underwriting procedures and rules related to ISO in order to ensure timely, accurate underwriting

approval and services levels are achieved and

• Identified all forms and endorsements used in all policies from different states

• Maintained a professional level of service standards through regular contact with agents and brokers and by

timely response to agent and broker requests

• Executed timely provision and receipt of outstanding underwriting information

• Communicated with customers to confirm or obtain data needed for timely and accurate policy issuance and

servicing

• Handle special projects as assigned

Accomplishments

Assisted in the completion of the Tower Project which consisted of converting all Commercial Lines Policies

from acquired insurance companies.

Skills Used

Communicated effectively with other team members in order to get projects done and completed on timely

basis.

Used Research Techniques, that involved using different databases that weren't used by the company in order

to develop a plan of action that aided in the acquisition of relevant information from various sources in order

to accomplish work tasks.

Commercial Lines Underwriter

State Farm Mutual - Dallas, TX - May 2014 to January 2015

• Analyzed Applications in the form of New Business and Renewals Business in order to make coverage

decisions based on individual risk characteristics, exposure analysis, hazard recognition, and control.

• Used State Farm underwriting guidelines with respect to ISO procedures and best practices to ensure

compliance with state regulations.

• Accepted, Rejected and Modified new and renewal applications to ensure a profitable book of business.

• Worked with USTs, USA's & other members of the Underwriting team of other underwriters to provide a wide

array of quality underwriting services to agents and customers

• Used specialized software in order make coverage decisions, process applications faster and more efficiently.

• Calculated risk and analyzed rates for increases and decreases on applications in order to set premiums

accordingly.

Benefits Advisor/Senior Benefits Advisor/Operation Supervisor/Call Center

Towers Watson - Richardson, TX - May 2012 to April 2014

• Developed new program, Access, in cooperation with other managers.

• Program improved training to enhance the consultative sales process for the team, which helped the pre-65

market understand PPACA and its enrollment process.

• Designed and implemented training and mentored over 22 team members in aspects of negotiation, influence

and sales prospecting.

• Team leadership led to team being recognized as the #1 team out of 42 in most recent quarter of

management.

• Actively managed book of business and ensured all customer needs were met on a timely basis and

partnered with customer service and operations to support business development efforts and handle Customer

Complaints.

• Advocated for and managed implementation over initiatives designed to improve customer satisfaction and

quality assurance.

Senior Assistant Manager-Arlington/Branch Manager

Security Finance Corporation - Granbury, TX - February 2011 to August 2011

• Promoted to Branch Manager Position in less than four months.

• Successfully lowered delinquency by 10% and increased active accounts by 25%.

• Managed daily operations, including marketing and funding to individuals with challenging credit profiles.

• Originated, underwrote, approved and declined and closed loans, as well as restructured existing loans.

• Supervised staff and developed training programs in order to improve customer service, loan retention on

current ledger business and attract new customers.

Senior Assistant Manager

Regional Finance Corporation - Arlington, TX - January 2010 to February 2011

• Improved service approach and refinance practices, reducing delinquency level from 23% - 25% to 6% - 8%.

• Increased branch size from 765 loans to 1,368 with revenue from $850,000 to $1.2M by approving larger

credit lines, refinancing debt and adding more loans through B2B marketing.

• Served as interim Branch Manager and provided direct support to other regional branches.

Personal Banker

Wood Forest National Bank - Addison, TX - August 2009 to January 2010

Boosted branch size by 10%, adding 40-50 checking and saving accounts per month through consultative

sales and actively speaking to small business and customers to assess their banking and financial needs.

Account Development Consultant

Business Loans Acceptance Corporation - December 2003 to January 2008

Loan Officer

South West Funding - January 2001 to December 2003

Junior Analyst (Intern)

Morgan Stanley - June 1998 to August 1998

EDUCATION

M.B.A. in Business

University of Texas at Brownsville - Brownsville, TX

2013 to 2015

B.B.A. in Finance

University of Texas at Arlington - Arlington, TX

2009

SKILLS

• Thorough knowledge of Evaluate, authorize, or recommend approval of commercial or credit loans. Advise borrowers on financial status and payment methods. Includes mortgage loan officers and agents, collection analysts, loan servicing officers, and loan underwriters. Microsoft Office: Word, Outlook, PowerPoint.

Contact this candidate