IT/IS Management Professional

Information Systems Project Management Technical Support Team Leadership

Hands-on, solutions-focused IT/IS Leader with extensive experience leading technology implementation projects and supervising highly-skilled technical teams in providing support and assistance. Excel at leveraging process improvements and emerging technologies to maximize performance across operations. Strategic and conceptual thinker with strong track record at defining and aligning process technologies and resources to achieve business initiatives. Recognized for solid project management and team leadership skills; demonstrated success in strategic planning and implementation and cross-functional communications. Additional core competencies include:

Information Systems Management IT Delivery Team Leadership/Training Technical Troubleshooting

Information/Network Security Strategic Planning Technical Solutions Design Process Improvements

Professional Experience

BOXER PROPERTY MANAGEMENT, Dallas, TX 2015 to Present

Regional IT Supervisor

Provide assistance in overseeing and leading the IT Department. Supervise, coach, support and mentor a high-performance team of IT Technicians.

Provide project management for various projects, including ensuring compliance with budget and timelines.

oManages the implementations of Wi-Fi systems at remote branch locations.

oManages the installation of cabling and internet connections for remote branch locations.

Manages the corporate network consisting of Wi-Fi and physical network.

Assist IS staff with advanced network and troubleshooting issues; conduct diagnostic testing and technical troubleshooting to identify issues and implement appropriate plan of action.

Manage telecom equipment/systems, including Mitel telephone and voicemail systems.

Assume accountability of inventory of all computers, printers and network equipment; monitor inventory to ensure each item is accounted for.

SIDNEY HEALTH CENTER, Sidney, MT 2008 to 2015

Assistant IT Director/Lead IT Technician

Provide assistance in overseeing and leading the IT Department, reporting to the IT Director. Supervise, coach, support and mentor a high-performance team of IT and Help Desk Technicians with direct responsibility of the support of 400 computers, 195 printers and 500 users. Responsible for project management, technology installations, solutions development, team leadership and technical support.

Serve as the Lead Support for Meditech Magic 5.64 Health Information System and MOX, OPS and MIS modules.

Provide project management for various projects, including ensuring compliance with budget and timelines.

oManaged the implementation of Track-IT IS trouble ticketing system.

oOversaw the installation on new Meru Wireless system with 60 access points.

oLed the installation of new network switches, fiber and cabling throughout the facility as well as the installation of new pharmacy medication dispensing system.

oManaged the installations of independent physician clinic EMR.

Assist IS staff with advanced network and troubleshooting issues; conduct diagnostic testing and technical troubleshooting to identify issues and implement appropriate plan of action.

Maintain, manage and support 45+ Windows 2000, 2003 and Linux servers, including performing updates, maintenance, installations and general support tasks.

Create new user accounts in Active Directory, Meditech, Saunders and HandNet. Assist new users with obtaining access and performing troubleshooting tasks as required.

Manage telecom equipment/systems, including Avaya telephone and Audix voicemail systems.

Assume accountability of inventory of all computers, printers and network equipment; monitor inventory to ensure each item is accounted for.

Work closely with Clinical Informatics Nursing staff, Medical Providers, Nurses and other clinical departments to facilitate needs and requests for IS equipment.

HEALTHNET LLC, Williston, ND 2010 to 2015

Technical Analyst

Capitalized on solid IT/IS background to provide high quality support and oversight of the Meditech Health Information System for multi-hospital system. Responsible for technical troubleshooting, installations, upgrades, general support, technology implementation and solutions development.

Developed and deployed an internal Wiki site to create effective lines of communication and promote collaboration between hospital sites and staff.

Created and documented support documents for multi-site Electronic Medical Record System.

Communicated with each site to identify and resolve potential technical/IS issues in order to maintain high standards of efficiency, productivity, performance and quality.

GLENDIVE MEDICAL CENTER, Glendive, MT 2003 to 2008

Director of Information Systems

Provided oversight of IT infrastructure and telecommunications system. Delivered technology solutions to maintain efficiency and achieve establishing business goals and initiatives. Directly responsible for IT support, team leadership, cross-functional communications, technical training, procedural development and technology implementations.

Drafted and implemented HIPAA Security policies and procedures as well as company-wide policies related to network hardware, software, user support, network security and disaster recovery.

Provided supervision, support and guidance for a team of 3, responsible for conducting IS tasks.

Worked closely with CEO, providing recommendations for technical solutions, implementation and upgrades.

Evaluated and coordinated all projects concerning system hardware and software for the Medical Center.

Developed and executed a comprehensive IT strategic plan; worked with stakeholders and executive leadership on strategic planning and prioritizing projects.

Served as facility’s primary resource for directing and developing internal information system, including voice, video, clinical and data systems.

Responsible for working with all facility departments on an ongoing basis, analyzing system needs and coordinating installations, implementations, training and ongoing assistance.

Education

Master of Science – Information Systems

Bachelor of Science – Information Systems

MINOT STATE UNIVERSITY

Lean Six Sigma Certification – Green Belt

PURDUE UNIVERSITY

ITIL v3 Foundation Certification in IT Service Management

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