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Sales Customer Service

Location:
Winter Park, FL
Salary:
35,000 plus bonus
Posted:
September 15, 2015

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Resume:

Lauren Elizabeth LePage

**** *** *********, #*

Orlando, FL 32836

954-***-****

acrpg2@r.postjobfree.com

March 1, 2015 to present

Columbus Capital Lending, Dr. Phillips Florida

Jr. Processor

Assists Branch Manager and Operations Manager with the prequalification, pre-processing and closing tasks of loan application process. Provides marketing support for newly established branch office. Maintains database or new real estate agents and provides customer service to develop relationships. Establishes and oversees plan of action for clients who cannot meet prequalification requirements through outside services and credit counseling.

September 2012 to February 1, 2015

Equitable National Title Group, Inc., Dr. Phillips Florida

Client Care Specialist

Maintains communication between real estate agents and processing and closing staff for 7 company title organization. Developed and presented training seminars on industry-related topics to seasoned real estate agents and new agents relevant to new developments. Attends industry-related events to enhance and develop current account base.

Escrow Assistant

Serves as first point of contact for clients and realtors on behalf of processing team. Provides all administrative assistance as needed. Prepares title policies, follows up with post-closing requests. Conducts loan closings as needed outside the office. Maintains client service relations with real estate agents within the territory.

November 2010 to September 2012

Gold Star Title and Escrow, Orlando, FL

Title Services Specialist

Orders title insurance commitments, requests documents necessary to complete application process of short sale contracts. Communicate with realtors, mortgage companies, real estate owned departments and buyers and sellers to complete residential loan transaction prior to closing. Examine recorded loan documents; prepare files for the completion of title insurance and close out files. Increase existing client base via local realtors through sales and marketing ability. Conducted loan closings, provided verbal, written, proactive customer service on behalf of company President and Vice President on as needed basis.

May 2008 to November 2010

Minto Communities, Coconut Creek, FL

New Home Sales Professional

New residential home sales introduction to prospective buyers and realtors. Negotiated sales price and prepared sales agreement package for corporate approval. Monitored and executed deadlines to ensure smooth closing transaction between realtor, mortgage broker, and closing department. Assisted in the selection of custom options including floor and roof tiling; swimming pool design and layout and architectural elevation choices. Responsible for all post-sale client servicing in conjunction with Quality Control Department. Participated in extensive corporate sales and marketing training and competitor research.

August 2007 to April 2008

Florida School of Massage Therapy, Winter Park, FL

Admissions Representative

Interviewed, assessed and assisted prospective students to determine suitability. Rated the credit worthiness of students for various financial aid options. Maintained student files per state guidelines and ensured financial compliance. Marketed the school program to potential students through local community workshops.

October 2002 to August 2006

Contempo Real Estate Group, Davenport, FL

New Home Sales Coordinator/ Representative

Attended national and international vacation home sales trade shows. Model Center sales position targeting mostly British home buyers. Handled all facets of both pre-sale and post-sale matters including preparation of sales agreements; selection of options; mortgage financing and closing process. Also responsible for ongoing customer contact and facilitated transition from closing table to company’s property management and rental division. Maintained detailed records of all phases of construction, mortgage financing and post-closing warranty matters on behalf of the builder.

July 1998 to October 2002

Millenia Title (a division of Park Square Homes)

Escrow Officer

Opened, processed and completed the residential loan closing files for local builder. Prepared the HUD-1 Settlement Statements, obtained lender approval according to various loan program guidelines. Executed loan closing transactions with buyers to complete the sales transaction. Successfully closed over 40 loans per month.

Education:

B. Sc.

(Political Science) Barry University, Miami Shores,Florida, May 1983

Professional Licenses and Certifications

Licensed Real Estate Sales Associate, State of Florida - Current Inactive

Appointed Notary Public Official, State of Florida

Proficiencies:

Microsoft Office Constant Contact Database Management System Encompass

LandTech Closing Software ACT Database Management System Top Producer



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