Kimberly Langston

469-***-**** Plano, Texas (****4)

acrp1l@r.postjobfree.com

Information Technology Professional with experience inoperating systems: Windows and Mac OS, various software applications and writing website content.Highly motivated, team leader, willingness to learn, analytical, creative and a self-starter.

EDUCATION

Plano West High Senior High School Plano, Texas

Texas A&M University- Commerce Spring, 2010-2011

University of North Texas Bachelor of Science Graduated December 2014 Denton, Texas

GPA: 3.395/

Business Computer Information Systems Dean’s List: Spring, 2011 Spring, 2014 Fall, 2014

TECHNOLOGICAL SKILLS (minimum of a year’s work of coursework)

Microsoft Office

Joomla

Google analytics

JobTraq

Beginner Linux

Access

Project

C++

Visual Studio (C#, VB)

Java

Mainframe (COBOL)

Windows Operating Systems

Process analysis

MYSQL

Windows XP, 7 & 8

System Analysis

SQL

Object Oriented Analysis

Apache

VPNs

FTP

Adobe Photoshop

Visio

MS Outlook

Team Leadership

SDLC

Business Process Models

Agile Principles

Data Warehouse Systems

HTML

JSP

Data mining

SDLC

Active Directory

DNS Server

TCP/IP

EXPERIENCE

Valet Interactive April 2015 –Present

Web administrator Plano, Texas

Provide day-to-day account servicing and resolution of routine to moderately complex inquiries and operational requests for accounts and clients

Provide accurate, timely, and service minded updates and change requests via the CMS and other

Continuously prioritize a shifting workload to ensure that all support requests are addressed in an accurate and timely manner. Escalate problems (when required) to the appropriate team member

Manage multiple internal systems while communicating with customers and troubleshooting various issues

Participate in an open and harmonious team environment, sharing ideas, knowledge and working towards team goals to ensure effective and efficient customer service

Analyze and determine magnitude of incident, and escalate to management any identified trends affecting our customers to reduce overall incidents to customers

Escalate and monitor tickets through support tiers to issue resolution

Incident tracking and management; product weekly priority/completion/issue reports and work with manager to monitor and manage successful completion of Change Requests

Communicate accurate and readable information through a variety of methods such as email, JobTraQ, documentation, case notes and chat sessions as applicable

Maintain ownership of issues assigned, and follow up with technical resources as necessary to ensure timely completion and communication back to end user

Perform post-resolution follow-ups to help requests when applicable

Generate internal reporting as necessary in a timely and accurate manner; specifically including but not limited to Executive Summary and SEP reports

Able to provide creative support such as creating a button for the website via Adobe Photoshop

Provide on-going status to users and IT on a consistent basis, and upon requested

Identify and learn appropriate software and hardware used and supported by the organization

Built mobile sites for hotels

We Design Your Mobile App March, 2012 –April 2015

Intern Plano, Texas

Works closely/Coordinates with engineers to develop mobile applications for Android,IOS, and Windows 8 platforms for clients

Create business plans for clientele

Comfortable working on desktop Pc’s

Focus on the strategy,design,development,education, and support for wedesignyourmobileapp.com

Configures IP addresses of desktop computers

Troubleshoots WI-FI on laptops

Configuring DNS

Excellent knowledge in IP Networking, client-based architecture, client-server architecture

Knowledge of network types

Knowledge of message transmission between the sender and receiver using Internet’s 5-layer model

Knowledge of the 7-layer Model of OSI and Internet’s 5-Layer Model

VKNetworks Com, Inc. Summer, 2014

Website Content Writer / Social Media Content Writer / Marketing Intern Plano, Texas

Conducted research in the areas of SAP BI, SAP BW, SAP HANA, Big Data Analytics, ERP for purposes of obtaining relevant information and authentic, detailed information about writing subject

Keptup-to-date with best practices in writing for the web, social media trends and business/industry trends

Assisted in writing SAP/IT marketing and sales collaterals and marketing plans

214kickz June, 2009 – August, 2013

Web Analyst Intern

Design web template, monitor and analyze clients database Plano, Texas

Conducted and ensured quality assurance for all servers

Maintain exceptional standards of customer service, receiving the “Customer Excellence” award two consecutive years

Maintain exceptional standards of leadership, receiving the “Leadership” award for two consecutive years

Applied and Integrated – Data Entry Summer of 2012

Information Technology Analyst

Compiled and completed research in order to input same into a comprehensive Excel database

Ensured correct contact information for data input

Cloud computing

Enterprise architecture

CERTIFICATIONS / MEMBERSHIPS / AFFILIATIONS

Association for Information Systems (AIS) January, 2014 – Present

University of North Texas Alumni Association 2014 – Present

Peer Assistance Leadership Service (PALS) August, 2010 – June, 2011

National Security Agency 4012 Security Certification

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