Jeff Schobel

***** ******** ****** **

Chesterfield Mo. 63017

314-***-****

Technical Support Administrator with 10+ years of large corporate experience. Skilled in system implementation, and maintenance of UNIX systems. Skilled in software builds, deployment, and support, supporting Java applications and supporting applications in a distributed environment. Team player with excellent verbal and written communication skills.

Tech Skills:

Operating Systems: HP-UX, Linux RHE 5.8, UNIX 7

Software/Databases: Layer 7 8,x, Mag2.2, CMT2, Mule,HPOO,NA and SA, Oracle, MySQL,IPlanet, Apache, IIS, Websphere 6.X and 7.x, IBM TSM, Legato, Corba,ClearCase, Sun Cluster 3.1, Veritas 3.5,

Networking: Internet / DMZ Topology, Cisco IOS, BGP, Ethernet, TCP/IP, Novell, Cisco Routers and switches,Cisco Load Balancer, Sniffers, TCP/IP, Ethernet

Coreblox

Boston, MA

08/2014 – 04/2015

Layer 7 Engineer

Onsite 3 tier support for configuring and upgrading the Layer 7 application on red hat linux.

Set up Policies for the initial set of the application after the install

Trained customers on installing Policy Manager and setting up Policies, services, fragments and encapsulated fragments.

Applied patching and migrated customers to newer versions of Layer 7.

Century Link

St. Louis, Mo

02/2012 – 07/20114

Application Engineer

Analyze issues with applications going thru Mule and Layer7 on red hat linux.

3rd tier Internal user support for monitoring applications and cloud support using Splunk logs.

Analyze HPOO process flow with Netcool ticketing system.

Wrote documentation on the procedures and processes for the application using confluence.

Worked with developers to enhance and resolve monitoring and application issues.

Installed and maintained internal monitoring applications for internal and customer facing servers.

Setup new monitoring for applications.

Supported connectivity issues for all monitoring applications and customer portals.

Bradford & Galt

St. Louis, Mo

02/2011 - 02/2012

Middleware Management Engineer

Analyze application logs and heap dumps with Unix and red hat linux for applications on Mule platform.

Diagnosed SSL issues and setup process for expiring Certs.

Trouble shoot Websphere issue’s and configuration changes.

3rd tier support of application and customer issues to stay within SLA’s.

Setup documentation handover for new applications and products for 2nd support.

Coordinated all application changes thru change management and scheduled maintenance windows.

Neteffects Inc

St. Louis, Mo

11/2010 to 02/2011

Web Admin

General Summary:

Websphere administration for all problems and code drops in dev, stage and production.

Middleware support with applications residing on UNIX, Linux and Windows.

Work with developers and team mates on complex internet related issues

MOL Product setup using pdadmin and connecting the junction and modifying theDynurl.conf.

Use Open SSL for SSL connectivity testing and looking into certificate errors.

Apache restarts and log investigations on current and past incidents.

Looked at logs and restarted JBoss when deploying code.

Investigate incidents of lost connections, code errors, customer complaints and resolved isssue.

24/7 3rd Tier support for application issues effecting production.

Rasdevelopment LLC

St. Louis, Mo

05/ 09 to 11/ 10

Windows Administrator

General Summary:

Windows/INTEL administrator for software company supporting, installing and configuring Microsoft GP

Retrieve date from customers through VPN and then use tools such as winzip and passport client.

HSM/TSM loaded on UNIX and Windows servers.

Remote install SQL server, GP and other assorted software on customers systems.

Reboot many windows and UNIX systems remotely to install software and other hardware fixes.

MasterCard

St. Louis, Mo

4/09 to 5/09

System Admin

General Summary:

Administrator for the Iprevent application being designed and implemented. Installed and tested systems after a successful installation of Iprevent. Wrote documentation on the installation and trouble shoot for such application. Monitored and tested application daily with scripted routines and generated reports for manager. Consult with IT applications, Database, and architecture to evaluate user requests and clarify objectives and functional requirements for new or modified systems. Monitor ongoing performance of systems and recommend updates or modifications according to business needs

Configure and install Solaris software and all components to connect to the network.

Installation of Sun Solaris Unix based application called Iprevent.

Managed all code that was released for installation via version manager.

Wrote documentation on the procedures and processes for the application

Monitored application daily for reporting usage.

Coordinated patches, upgrades and new installations for all environments.

Trouble shoot any errors or reported problems in the performance of the application.

K-Force

St. Louis, Mo

03/2008 to 10/2008

Clayton, Mo

Websphere 6.0 and 6.1 installation, configuration and support on Solaris servers. Moved the Websphere servers from out of state to the datacenter in Clayton. Planned, implemented and coordinated moving 6 servers including the shutdown and reconfiguring of several servers.

Moved Websphere applications to new windows servers and recreated all the JVMs for the applications.

Oracle 8 and 9i administration on the database servers and ran SQL statements against the database.

Source code control using Starteam software.

Installed applications and updates to Windows 2003 environment.

Implemented the policies and procedures for the development staff to post code.

Windows 2003 administration tasks for all the networked servers.

Ran and tested builds for production and non production servers.

ISSG

03/2007 - 03/2008

St. Louis, MO

SR UNIX/ Systems Engineer / Systems Administrator

Built 2 Solaris jump servers for a build of over 300 + Solaris and window servers.

Servers built contained Solaris 10,Windows 2000 and San Storage capacity planning.

Worked with Project Managers, Network engineers and Team leads to deploy servers on 4 different networks.

Worked closely with developers to configure, connect and produce application results.

Managed all code via version manager for release onto all the Solaris and window servers.

Tested connectivity, data content loss and overall product stability.

Status reporting and written documentation to Project Mangers daily.

Project completed 4 weeks early to head personnel.

Backup and recovery lead using Tivoli Storage manager 6.4 Configured and scheduled backups and tested DR procedures

Elsevier

04/2001 - 03/2007

St. Louis, MO

SR UNIX/ Systems Engineer / Systems Administrator

Function as a technical lead for the installation and maintenance of hardware products and various UNIX operating system versions. Role also includes acting as lead for the enterprise-wide implementation of new system management, monitoring and planning tools or processes, guiding ongoing efforts for system management, monitoring, and planning across enterprise

Provide technical support and system restoration for 200+ servers in a production Sun Solaris environment, and use crash dumps and core file analysis to expedite system recovery in our production environments. Servers are typically eCommerce enabled websites that are used to sell and support Elsevier products and uptime for these services is the primary focus

Experienced with migrating applications running on AIX 5.1 and HP-UX servers to a production Solaris environment. Projects required being familiar with AIX and HP-UX administration.

Successfully planned and performed migration of production Web Servers, SMTP, and DNS servers to a new DMZ using NAT without incurring significant downtime or system degradation. This was done to decommission legacy DMZ

Backup and recovery lead using Tivoli Storage manager 6.4 Configured and scheduled backups and tested DR procedures.

Implement web server, application server and database server changes and updates in a production environment without incurring downtime.

Identify implementation-specific methods, controls and quality assurance criteria that must be met when systems are migrated into the production environment.

Work with developers and systems engineering in system analysis, design, procurement, implementation and support of product specific platforms. Applications standards include WebSphere 5.1,6.x and some 7.x, WebLogic 6.x, Iplanet 6.x, IBM IHS, MS IIS, Oracle, Sybase, MS SQL.

Planned and implemented migration from WebLogic to WebSphere on all productionservices.Research and learn new technologies to be applied to projects as needed

Provide timely and accurate written communication and documentation relative to project management updates.

Design implement and maintain TCP/IP network infrastructure pertaining to web server (DMZ) environments as well as firewall administration.

Proficient in Shell scripting and programming (Korn, Bourne and C shell),HTML, Perl Programming, CGI programming, Javascript, J2EE, SSL, WebSphere application server, WebLogic application server, IPlanet web server administration and development, Veritas Volume Manager, Solaris 6, 7, 8, & 9, HPUX, Windows 2000 AS.

I am able to configure protocol translation and virtual asynchronous connections using Cisco IOS software. I am also experienced with configuring RS232, X.25, Telnet, LAT, TN3270, ARA, PPP, SLIP, and XRemote and have a thorough understanding of implementing VPN and remote connectivity solutions.

Performed on-call and other duties as assigned

SBC Global

06/2000 to 04/2001

St. Louis, Mo

Build servers and install all applications for projects and old hardware replacement.

Build, support and test web applications with iplanet and Netscape .

Build, support and test web logic and Websphere instances.

Build, service and test Solaris servers for development and production environment.

Managed all the code that was developed and ready for installation via starteam. Coordinated all installations.

Installed and supported Oracle 8 and 9i in a clustered environment.

Migrated backups from Solaris 5.x to Tivoli Storage Manager for 100 + Solaris machines using.

For all company backups tested and produced mock backups to ensure reliability

Support and troubleshoot all Tivoli Storage Manger installations and problems.

Develop and integrate disk to disk back up over a giga byte network for rmanbackups.

Upgrade, build and add patches to keep Solaris systems running at peak performance.

Monitor and maintain Load balancing, Local director ( Cisco ) and all networking protocols.

Monitor and service in house connections using web logic and websphereconnectivity.

3 tier support for eproduct customer service.

ISSG

3/1999 to 10/1999

St. Louis, Mo

Shutdown and applied updated patches for production testing.

Startup system and checked configuration and response time.

Backup system for patching and daily updating.

Modified movenzip scripts for load balance on box.

Monitored, shutdown, startup and performed debugging and testing on UNIX.

Composed operations document for startup/shutdown of servers.

Maintained UNIX boxes for Integration tool.

Documented DRP plan from startup to system checks.

Edward Jones

02/1996 – 03/1999

St. Louis, Mo

2nd-level support including: Client Server Branch Office.

Resolved protocol problems with NFS.

Password and authorization problems resolved as "root".

Back up all file systems while updating took place.

FSCK drives on branch and reconfigure server.

Secured passwords and user id's for clients using "NIS" and tested after reset.

Monitored system response time and server usage using "top".

Tested serial ports via "Kermit".

Start up and shut down servers for equipment change

Swapped out disks and released sight-software

Restarted all equipment and performed system tests.

FTP updated files to branch offices nation wide.

Troubleshot satellite connectivity problems.

Diagnosed hub, UPS and phone failures.

Identified chronic system problems use hotline to resolve and test.

Worked directly with end user for problem identification.

Basic Network

02/1994 to 02/1996

St. Louis

Provided support for end user installation of software.

Tested all PC related problems with end user.

Documented step by step installation procedure for end users.

Developed work flow for office calls.

Resolved customer problems quickly and efficiently and did a test with each problem.

Helped develop web pages with customer and staff.

Resolved production problems with mail servers.

Liaison between vendors and staff.

UMSL Business management 1985 - 1989

St. Louis Mo

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