Summary of Project Management Qualifications

Accomplished project leader with acute business acumen and expertise utilizing broad based business experiences to implement innovative business solutions to meet the demands of an ever-changing and complex business environment.

Technically sophisticated software engineering experience with strong background in planning and directing projects from concept to successful completion utilizing excellent analytical, communication, leadership, and organizational skills.

Repeated success in designing and deploying innovative software solutions based on client specific requirements.

Experienced presenter and negotiator, able to forge solid relationships with strategic partners.

In depth experience in defining, developing, and implementing open-source, JSON, XML, XHTML, SOAP, AJAX, and other Web Services for standards-based system-to-system integration.

Served as technical liaison and collaborated with other project managers for major industry leaders such as: Wolverine, Amway, Verizon, Microsoft, Compaq, AOL, AMD, Diamond Multimedia, IBM, 3Com, BestData, Lucent, Intellogis, Rockwell, and many more.

Products and services include custom insurance billing, credit card processing, accounts receivable, barcode driven inventory management, and other eCommerce systems. B2B, B2C, CRM, Billing, Portal, eCommerce, Content Management, email, mobile, and other data driven account-centric systems.

Exceptional skills in guiding technical teams through all aspects of web based applications and business models.

Successful resource management and coordination of teams large and small. Teams worked on as many as 25-30 projects simultaneously which spanned multiple vendors, products, and services.

Responsible for leadership and recruiting of multi-national teams to produce amazing cutting-edge web applications and other successful business technologies.

Experience managing teams both foreign/off-shore and domestic. Project management was supported by software such as Microsoft Project, dotProject, and other technologies.

Management areas have included: vision, prototyping, eCommerce, marketing, advertising, financial, medical, security, International customer service and support, training, automation, streamlining software production, content management, external systems integration, marketing and brand recognition, operations, web architecture, infrastructure, and more.

A strong advocate for the use of solid project management and other best practices to ensure the success of projects throughout each and every stage of their life cycle.

Have implemented formal development methodologies for mission-critical and high-impact production roll-out projects. Including the discovery, business analysis, formal requirements gathering, feasibility studies, focus groups, design, architecture, data modeling, database schematics, presentations, use and test cases, development, quality assurance, and training.

Able to define and document an organizations: Operational Services Areas, Service Level Agreements, Acceptable Use Policies, Privacy Policies, Developmental Life Cycles, Configuration Management, Standard Operating Procedures, Gathering and Writing Requirements, statements of work. Also functional specifications, Data and Workflow Modeling, Disaster Recovery, Change Control, Document Flow, Status Reporting, and Risk Management.

Extensive experience with the full Software Development Life Cycle (SDLC) coupled with the technical know-how necessary to standardize, automate, and implement solid business information systems that last.

Technical Summary

Languages: PHP, C#, .NET, RealBasic, Cold Fusion (CFML), SQL, ISAPI, C++, COM, Objective C, ASP, Visual Basic, UML, OOP, HTML, XHTML, JavaScript, RSS, CSS, XML, XSL, Java, JSP, EJB, Web Services, jQuery, and AJAX

Development Tools: Visual Studio, Eclipse, Adobe InDesign/Photoshop, Wiki, Microsoft Office, LibreOffice, Outlook, PowerPoint, and Visio

Operating Systems: iOS, Android, Linux, Free BSD, Debian, Windows Server, Mac OSX, UNIX

Application/Web Servers: Mac OSX, Linux, and Windows platforms, NGINX, Apache, IIS, MySQL, MS SQL/SQL Server, Postgres, VMWare, VirtualBox

Project Management: dotProject, MS Project, Basecamp, Agile, Scrum, Waterfall

Educational Summary

Northern Michigan University Marquette, MI

Bachelor’s Level DegreeStudies in Computer Information / Engineering

Northwestern Michigan College Traverse City, MI

Associate’s Level Degree Studies in Psychology

United States Marine Corps Quantico, VA

Demonstrations and Communications Instructor OCS

Professional Experience

Extiris Grand Rapids, MI 2011 – 2015

Client: YourAreaCode, LLC

Role: Project Management/Business Analyst Consultant for Product and Service Development

The primary objective was to resurrect their client website systems without service interruptions. This was a particular challenge as their environment was in serious disarray and failing under the overwhelming traffic loads. The previous developers were no longer with the company and the system was completely undocumented.

First we set out to stabilize the environment by introducing source code management and automated software releases along with a more formalized bug tracking and ticket workflow system.

Next we created a disaster recovery system and automated the entire backup and restoration processes with cycled 15 minute snapshots.

Implemented source code doc-blocks which allowed for automated and live generation of critical system documentation.

We then formed an internal quality assurance team to help reduce and prevent problems from reaching our production systems.

Finally, we worked to identify and clean up any serious bottlenecks or other security holes in the code.

Once the stabilized, we began reverse engineering and documenting the existing disparate web systems and interviewing stakeholders in order to determine the true business requirements.

Conducted the research, evaluation, and selection of key 3rd party APIs and frameworks to produce complex business components such as social feed automation, credit card processing, reporting, and more.

Created a very detailed multi-year roll-out plan and budget that allowed for the system to be re-built from the ground up while leveraging the existing and new modules as they were built.

Responsible for educating the teams on new technologies and how they can be applied to the system.

Led the entire team from proof-of-concept on through to post-production roll-outs using the new structured and more formalized project management practices.

Also responsible for pulling together and scheduling meetings between stakeholders, executive, and other other teams along with presenting project plans and continuous status updates to ensure smooth transitions into each new component brought online.

The end result was that we significantly reduced the server load and increased performance without service interruptions and enabled forward development of the systems.

oDropped server load from well over 18% down to under 1% utilization.

oReduced turn around for client website delivery from roughy 2-3 weeks down to 3-4 hrs.

oHigh-end optimization which reduced page load times from 17.63s avg down to less than 0.48ms avg.

oSaved well over 205 man hours per week by completely streamlining and automating key services.

oWebsite delivery system included online building of client websites with dashboards allowing for easy updates of content.

oIntroduced mobile responsive websites which were a significant improvement in quality across the many types of devices viewing the site.

Environment: PHP, Web Services, RSS, Social APIs, CSS3, XML, HTML5, XHTML, JSON, jQuery, Ajax, MySQL, Postgres, Paypal, Authorize.net, Stripe, Coinbase, Intuit, Facebook, Twitter, Google Plus, Instagram

Extiris Grand Rapids, MI 2002 – 2011

Client: GTBK Marketing

Role: Project Management Consultant for Product and Service Development

The main project was to create a fully automated private vault service for securely managing documents, files, photos, medical details and other important information.

On the back end, we needed to develop a control panel system to manage the financial advisors, sponsors, and consumer accounts nationwide.

After gathering the business requirements and mapping out the system architecture it was on to the research phase.

Conducted the research, evaluation, and selection of key 3rd party vendors to produce complex business components such as live financial tracking, credit card processing, reporting, and Amazon S3 Cloud file storage

Having successfully researched the options and components necessary to build the system I was then responsible for executing the project plan on time and under budget.

Successfully selected, built, and led the entire team from concept to production roll-out using structured and formalized project management practices

oLive financial transactions (Yodlee API) for mint.com style account transactions, budgets, and reporting.

oFully automated recurring billing, credit card processing, and QuickBooks export of transaction data

oPayment gateways included Authorize.net (CIM/ARB), PayPal, and Chase Paymentech API integration.

oPCI Compliant and McAfee Certified development.

oDesigned and implemented a Web Service API for other developers to integrate with our services.

oInterfaced with executive echelon to conduct project status updates and board meetings.

oCross Platform Mobile Application Development.

Environment: .NET, Web Services, SOAP, PHP, RSS, CSS, XML, HTML, XHTML, JSON, jQuery, Ajax, MySQL, MSSql, Paypal, Authorize.net, Chase Paymentech, Amazon S3 Cloud Storage, Photoshop Creative Suite, OOP, dotProject, Quickbooks IIF, Javascript, Apache, Google API, Yodlee

Client: Pro Shop Marketing Grand Rapids, MI 2008 – 2009

Role: Project Management Consultant Product and Development

Invented and implemented a turnkey marketing and advertising service to help pro shops attract more golfers to their courses

Golfers download a mobile application which uses their GPS location to provide golf course recommendations, maps, and one-touch access to the pro shop to book tee times

Trained pro shops how to manage their own website which significantly reduced their operating costs and turn around time for daily website updates

oCross Platform Mobile Application Development

oLive statistics tracking, quantification of marketing/advertising efforts, customer loyalty rewards, and targeted email marketing campaigns

oMade golf history by introducing the first GPS Location Aware Score Cards on a mobile device.

oLive statistics to quantify marketing and advertising efforts both on and offline

oMobile eCommerce enabled golfers to purchase tee times and other pro shop merchandise directly from their mobile device

oDesigned a Web Service API to connect golfer registrations and other details to 3rd party CRM services

oGoogle Analytics, AdWords, and Webmaster Tools marketing and advertising campaign experience

Environment: .NET, Apache, Web Services, SOAP, PHP, RSS, CSS, XML, HTML, XHTML, JSON, jQuery, Ajax, MySQL, MSSql, Paypal, Photoshop Creative Suite, OOP, dotProject, Javascript, Google API

Venux Grand Rapids, MI 2007 – 2008

Senior Software Architect & Business Analyst

Performed dual roles of business analyst and software architect in providing and implementing best practices both internally and for clients.

Provided key insights and helped identify problems in addition to proposing and implementing solutions

Standardized business processes and implemented best practices which resulted in significantly increased productivity.

Practices included extensive documentation of business processes, work flow analysis, along with technical and functional specifications.

Projects managed ranged from ERP and CMS to Online Report Generation Tools.

Helped transform an under performing development organization creating its first profits in nearly 4 years within the first 6 months of business analyst and project management consulting.

Architected solutions for their largest clients which included extensive design documentation, analysis, and industry research and providing complete solutions that guaranteed maximum return on investment.

Evaluation and use of proprietary and open-source technologies to help clients reduce business operating costs.

Design of custom software solutions was all inclusive from the discovery phase of gathering requirements on through the final design and functional specifications.

Extensive use of Visio to create wireframes and mockups to illustrate and help visualize application design and business workflow.

Selected projects:

oKraft – A major recycling project geared toward reducing waste costs associated with their many facility locations. Vendors were managed through an online portal which governed the flow of important information like expense tracking, inventory, commissions, and overall container management.

oNational Breast Cancer Foundation– A great non-profit dedicated to the ongoing fight against breast cancer. Responsibilities included adjustments to their content management system which also serves as a portal for their members to share stories and comments. Worked with executive and marketing teams to gather requirements for new features to be implemented.

oAmway, Quixtar, Alticor – A very high profile .NET touch-screen kiosk project that went on a tour with Tina Turner and was used to promote their Artistry and Nutrilite brands. Responsible for the localization of the kiosk to support dynamic product information from headquarters in multiple different languages.

oTarget Scope – Worked with this high-end marketing firm to transform a legacy web project into a next generation .NET and Adobe flash driven eCommerce site. The site not only provided content management, eCommerce, and details on existing vehicle inventory.

oSafety Matters – Helped maintain legacy OSHA Compliancy Safety Certification system by adding components and enhancing existing functionality. Phase two included a major overhaul and redesign of the system aimed at significantly increasing the usability and flexibility of the overall service. Included was a completely brand aware and skinnable service which could be resold to other industry partners and vendors.

oCrystal Flash – Helped the folks at CF add eCommerce options to enable their existing customer base the ability to pay their fuel and energy bills online. Included research, evaluation, and implementation of multiple payment gateways.

oEastbrook Homes – Created an easy-to-use content management system which enabled EB to maintain and promote their corporate website. Their favorite was a feature for online management of their new and used home listing inventory.

oLuxury Fabrics– Data analysis and modeling used to import large amounts of pricing and product data into an existing eCommerce system. Saved the company thousands of dollars by adapting their legacy system to include new components geared toward easier product and service management and giving customers greater access to self serve options.

oSilver Leaf Resorts– Helped create a fully customizable content management and eCommerce system from the ground up. As an owner you could manage online reservations for your properties along with make payments and other account options.

Environment: ASP.net, C#, VB.net, PHP, RSS, CSS, HTML, XHTML XML, XSL, XSLT, PayPal, MSSql Server, Postgres, MySQL, Web Services, SOAP, OOP, JavaScript, Prototype, JSON, Scriptaculous, Ajax, Visio, UML, dotProject, MS Project 2007, Eclipse, Flash, ASP Classic, VB Script, Sugar CRM, Salesforce CRM

CQL Corp Grand Rapids, MI 2007 – 2007

Application Analyst and Usability Developer

Worked with Karl Associates and their clients to provide both internal support and external technology consulting. The main clients were CQL Corp a high-end Microsoft Gold Certified Partner specializing in .NET, application development services, and systems integration.

oMet with clients like to discuss overall project direction, gather requirements, draft project time lines, and to coordinate overall team efforts to meet business objectives.

oCreated visual story-boards, work-flow diagrams, along with actual screen layouts and designs for .NET enterprise level application.

oProject included eCommerce usability analysis and implement for high volume global distribution network and included handicap accessibility for screen readers.

Environment: .NET, MSSql, HTML, XHTML, JavaScript, C#, CSS, Photoshop Creative Suite

Robert Half International Grand Rapids, MI 2005 – 2007

Senior Software Architect & Project Manager

Provided project management for the Operational Technology department in addition to defining and documenting: Services Areas, Service Level Agreements, Acceptable Use and Privacy Policies, Software Development Life Cycle, Configuration Management, Project Planning, Standard Operating Procedures, Disaster Recovery, and implementing an online Change Control Request System which significantly enhanced critical core service reliability.

Served as senior software architect interfacing directly with key clients to create and direct complex IT application projects.

Directed all aspects of technical development as primary point of contact, analyzing technical requirements and defining application design specifications.

Provided critical technical interface to client management team, training personnel and delivering results-oriented technical expertise in refining and automating various business processes.

Spearheaded development and deployment of online systems, streamlining a leading public school district’s business operations from paper based system to a digital document and workflow process.

Initiated new electronic workflow process saving an estimated 1850 hours in operational and administrative efforts; successfully migrated over 100 paper-based forms and documents into an interactive PDF platform.

Environment: PHP, MySQL, Apache, IIS, PDF, VB Script, .NET, MS Sql Server 2005, HTML, Progress, VMWare, LDAP, Novell, RSS, CSS, XML, XSL, Soap, Ajax, WebServices, PhotoShop, OOP, JavaScript, Flash

MorePhotos Traverse City, MI 2004 – 2005

Senior Software Architect

Provided technical leadership in designing and producing cross platform software applications which integrated with existing online web based client systems.

Delivered critical expertise in coding standards, best practices and procedures including: documentation generation, gathering of requirements, testing procedures, source code management and reuse, naming conventions and object oriented approaches to existing methodologies.

Aggressively monitored project status, managing workflow processes, ensuring timely completion of benchmarks.

Led initiative to port existing applications to run on multiple platforms (Mac, Linux, and Windows) from a single code base, reducing development and maintenance effort by approx 74 man-hours per week.

Proactively designed and implemented XML data layer bridge, providing vendors’ third party integration via SDK, API, and providing Plug-In capabilities.

Environment: VisualBasic, RealBasic, .NET, ASP, Soap WebServices, PhotoShop, RSS, CSS, XML, XSL, OOP, Sockets, FTP, JavaScript

Northern Solutions Ann Arbor, MI 2002 – 2004

Served as President and CEO

Provided expertise for clients in such areas as developing IT vision, deploying eCommerce solutions, and International Customer Service and support. Coordinated software production and releases, content management, external systems integration, web architecture, and infrastructure development.

Honored as State Chairman of the NRCC's Business Advisory Council and nominated as NRCC's Business Man of the Year, being honored with a write up in the Wall Street Journal.

Championed development of an online agent based quote system used by agents nationwide to quickly and easily generate insurance quotes via the web.

Environment: C++, COM, Sockets, SSI, PHP, PERL, ASP, ASP.NET, JAVA, JSP, ColdFusion, PhotoShop, RSS, CSS, XML, XSL, ISAPI, UML, OOP, JavaScript, Flash

Keane McClean, VA 1999 – 2002

Software Architect Consultant & Project Manager

Interfaced with diverse range of clients to complete sophisticated software and web development projects within budget and on schedule.

Coordinated projects with clients such as: Verizon, American Medical Laboratories, eStara VOIP, North Atlantic Components, NRTC, and LabPortal.com.

Provided technical, pre- and post-development support to client organization as well as OEM technical/engineering support.

Selected projects:

oeStara – Developed and implemented web based B2B-B2C e-commerce solution, leveraging existing system components and tools using a solid object-oriented architecture that allowed for continuous updating of the system and easy access to global voice over IP technologies

oLabPortal.com – Led a multi-national team of more than 25 developers and 8 business analysts in creating a web-enabled software solution deployed to collect and distribute medical laboratory results via the web

oVerizon – Reengineered the Software Deployment Methodology process working closely with CEE-DOS organization to streamline and deploy a critical billing distribution solution across large network spanning hundreds of locations in several states. Completely automating process eliminating end user interaction

Environment: Java, OOP, ColdFusion, Photoshop, HTML, Javascript, EJB, JSP, JavaScript, Tomcat, WebLogic, StarTeam, InstallShield, C++, VB Script, COM

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