MICHAEL C. JOHNSON JR

**** * ***** ***

Fresno, CA 93722

Phone: 559-***-****

E-mail: acroqw@r.postjobfree.com

Summary:

Sales/Service 20+ years experience. Customer Service 20+ years. Call Center 13 years experience.

Job Objective:

To secure a position in a well established organization with a stable environment that will lead to a lasting relationship for growth and opportunity.

Job Title:

Employer:

Dates:

Duties:

AFLAC

07/14 to 05/15

Sell various types of Voluntary Employee Benefits insurance policies to businesses and individuals on behalf of AFLAC insurance company. Interview prospective clients to obtain data and assess their needs, explain/illustrate how AFLAC policies are designed to provide supplemental assistance and to discuss any existing coverage. Call on policyholders to deliver and explain policy.

Job Title:

Licensed Sales Producer

Employer:

Allstate Insurance Bower Insurance Group

Dates:

02/13 to 09/13

Duties:

Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, and health insurance or specialized policies such as marine, farm/crop, and workers comp. Interview prospective clients to obtain data and assess their financial resources/needs, the physical condition of the person or property to be insured, and to discuss any existing coverage. Call on policyholders to deliver and explain policy. Including handling of cash, debit/credit transactions, fiduciary responsibilities.

Job Title:

Advisor, Agency Owner

Employer:

Farmers Insurance Group Johnson Insurance Agency.

Dates:

03/09 to 06/12

Duties:

Sell various types of insurance policies to businesses and individuals on behalf of Farmers Insurance company, including auto, home, life, property, and health or specialized policies such as marine, farm/crop, and medical malpractice. Interview prospective clients to obtain data and assess their financial resources/needs, the physical condition of the person or property to be insured, and to discuss any existing coverage. Call on policyholders to deliver and explain policy. . Including handling of cash, debit/credit transactions, fiduciary responsibilities.

Job Title:

Operator Services / Frame Tech

Employer:

ATT Telephone Co., Fresno, CA

Dates:

3/98 to 12/10

Duties:

Provide customer service via call center. Use of computer database to retrieve customer requested information. Note differences in wire and cable colors so that work can be performed correctly. Low voltage electricity, Test of circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools. Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation. Provide customer service to internal customers.

Collective Skills:

Additional Relative Work Experience:

Ability to Listen Closely to Customers, Clear Verbal Communication, Patience, Ability to Empathize, Ability to Memorize Protocol and Guidelines, Time Management, Tact, Problem Solving, Technical Ability, Sales Expertise, Professionalism, Self Driven/Motivated, Positive Attitude, Attention to Detail, Negotiation Skills, Assessment, Typing Proficient, Computer Knowledge, Basic Electricity & Low Voltage Certified, Sales/Finance, Critical Thinking. Handling of cash, debit/credit transactions, fiduciary responsibilities.

Retail Sales, Grocery Sales(Save Mart/Food Maxx, Cashier, Clerk, Stocking). Clothing Retail(Nordstroms/ Emporium Capwells). Food Service/Sales, Hardware Store Retail(The Home Depot), Fast Paced, Computer/Electronics Sales, Appliance Sales, Merchandising, Shipping & Receiving.

Education:

Bullard High School, Fresno Ca. - Diploma

Merritt College/Cal State Hayward – M.E.S.A Certification

CA Drivers

License Class:

C (passenger car)

References:

Available on request

Contact this candidate