Melissa Floyd

Chatsworth, GA

acro5p@r.postjobfree.com - 770-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Billing Clerk/Gun Clerk

G T Distributors - Rossville, GA - January 2015 to Present

Responsibilities

I enter data into Aimi software for Guns from receiving reports. I invoice all Sales Orders for customers and

Factory Direct orders. I also handle all parts of reports,files and paperwork for Guns. Process payments for

Customers. Answer mutiple lines and help Customers with any questions they may have. I use Great Plains

software, Outlook,Word and Excel everyday .

Accomplishments

I made a difference in how some of the Customers feel about calling to ask questions about Invoices now.

They feel more comfortable and feel like our Customer Service has improved.

Skills Used

Customer Service skills, Computer skills, Multi task and work as a team player.

Customer Service

Andersen Company - Dalton, GA - January 2014 to February 2015

Responsibilities

I am responsible for putting Customer orders in and Shipping and Routing orders. I also Invoice and put in

Routing information for orders.

I have to verify what is being Ordered, Price, Quantity and also Price of Mats.

Accomplishments

I fufill a valuable need in my Company. I also have good work etics and values.

Skills Used

I use many different operating systems. Word, Excel, Outlook, Azapta.

Receptionist

Mountain Creek Harley-Davidson - Dalton, GA - May 2010 to July 2013

I have been in Customer relations for 25 plus years . I was the Receptionist for Mountain Creek Harley-

Davidson. I answered all in coming calls and directed them to the Person or Department they needed to speak

with. I took messages and helped Customer with any questions or concerns they may have had . I created

and set up Spread Sheets for our Customer count and Gift Certificate logs. We keep records to refer back to

and have a accurate record. I handled all Sales Letters and Harley Owners Group (HOG) applications. sent

E-mails, Took payments for Hog Chapter. matched Invoices and Receipts with incoming bills and Shipping

invoices. made Deposits at Bank, I also took care of incoming and out going Mail. I greeted each Customer

that come in Store. I also assisted with Tag and Title work on New and Used bikes sold. I assisted with many

different events the Store had over the time I was there. I also helped the Sales Department in many different

aspects of the sale process.

Manager of Federal Programming

Saint Marys School - Rome, GA - January 1993 to May 2010

I was the Manager over Federal Programing. I did all the ordering and Meal planning for the lunchroom. I was in

charge of all Federal paperwork and inspections. I had 3 employees under me. I had to keep accurate records

of any waste or misuse of Federal Funds and have detailed records of any Maintenance or Deliveries to School.

I also made sure that all training and classes that were required were up to date. I also had to work on Budget

and making sure we were on track with it. I also dealt with Health Inspectors and other Inspections at School.

Administrative Assistant/Office Manager

Rome Dwarf House Chick-fil-A - Rome, GA - July 1992 to August 1995

I handled all Humane Resource for Dwarf House, benefits, such as Insurance, Payroll, Workers Comp, Tax

forms and Wait Staff tips and wages. Deposits, Phone calls and any Customer Service Problems. I also did

Ordering and Inventory and End of Month package for Chick-fil-A home office, I also assisted with Catering

and taking Catering orders. Did set up of all files and data in Computer. Employee timecards and Uniforms.

Handled all in coming and out going mail. kept records of Employee terminations and benefits if they qualified.

EDUCATION

Business Office Technology Diploma in Business Office Technology Diploma

Coosa Valley Technical College - Rome, GA

2000 to 2003

Accounting Specialist Certificate in Accounting Specialist Certificate

Coosa Valley Technical College - Rome, GA

1999 to 2000

Certified Customer Service Specialist Certificate in Certified Customer Service

Specialist Certificate

Coosa Valley Technical College - Rome, GA

1998 to 1998

Train the Trainer Certificate in Train the Trainer Certificate

Coosa Valley Technical College - Rome, GA

1997 to 1997

SKILLS

Microsoft Outlook, Word, Excel/Spreadsheet Fundamentals,Power Point,Peachtree Accounting,Access/

Data Base Fundamentals,Quick Books / Light Speed Soft ware. Great Plains Software, Aimi Software and

Azapta Software.

ADDITIONAL INFORMATION

Accounts Receivable, Accounts Payable, Sales Projections

Prepared Sales Reports Daily, Serviced Customer Accounts

Customer Profiles, Deposits, Petty Cash, Payroll

Inventory, End of the Month Packages,

Employee Benefits, Workers Comp, Insurane, Garnishments.Taxes, Invoicing, Balancing and Processing of

Payments for Customers.

Contact this candidate