Jessica D. Cleveland

***** ******** **** **.

Houston, TX 77044

985-***-**** acro0n@r.postjobfree.com

Dear Hiring Manager:

Please accept this letter and resume for a position with your company. With an educational background in management, and work experience in various aspects of business operations and customer service, I know my qualifications are an excellent fit with the requirements for this position.

I graduated from Southeastern Louisiana University with a Bachelor’s Degree in Business Administration with a concentration of International Business in 2012. This educational experience has enhanced the knowledge required for the global business world today.

Throughout my career, I have been promoted to higher levels of leadership, which include different levels of responsibilities. As a manager and employee, I prefer to lead by example and a desire to succeed. I see myself as a motivated and well-organized individual. I know your organization will allow my experience, energy, and enthusiasm to continue to be a part of my work environment.

Attached is my resume. I am available for an interview at a mutually convenient time. Please let me know if further information is needed. Thank you for your time and consideration.

Sincerely,

Jessica D. Cleveland

Attachment

Jessica D. Cleveland

985-***-**** acro0n@r.postjobfree.com

OBJECTIVE:

Seeking a position within a company where my professional experience, education, and abilities will advance my professional growth in the work environment.

PROFESSIONAL SKILLS:

Strong leadership abilities with excellent interpersonal and communication skills.

Experience in managing various aspects of a business.

Problem analysis, use of judgment and ability to solve problems efficiently

Computer skills include Windows, Internet Explorer, Microsoft Office, Adobe Creative Suites, Kronos, WFM, and multiple Point of Sale systems.

PROFESSIONAL EXPERIENCE:

Project Manager and Area Representative Fleming Expansions/The UPS Store, INC

Houston, TX June 2013 – present

Certified by UPS in training new franchisees and center managers; topics include but not limited to POS/CMS, proper packaging techniques, HazMat compliance, Claims Prevention, domestic and international shipping regulation and standards, freight shipping, marketing, human resources, financial standards and programs including QuickBooks, Microsoft Office and Outlook, and Adobe Creative Suites.

Maintained a complete working knowledge of franchise applications and systems, such as POS/CMS, Financial Planner, Mail Box Manager, Learning Center, and franchise website.

Maintained a complete understanding of the franchise Operations and Standards Manual.

Completed assigned quarterly visitations, which included analysis and review of financial documents/information and of operational resources and best practices to help identify growth opportunities.

Ensured franchisees are operating in full compliance with franchisors standards, guidelines, and requirements on a quarterly basis.

Help Area Franchisee grow store sales and profitability by analysis of Profit and Loss statements and financial reports.

Facilitated training programs and helps franchisees and their associates with the Learning Center.

Facilitated and completed center openings, transfers and renewal processes.

Worked to resolve operational challenges that arise on all levels.

Promoted and implemented the franchisors initiatives and programs.

Prepared and facilitated quarterly training classes and Area and Regional meetings.

Submitted daily activity reports on a weekly basis followed by a monthly expense report.

Assistant Manager Hastings Entertainment

Conroe, TX October 2012- March 2013

Responsibilities include management and operations of the store and employees.

Proper management of all departments; 6 total.

Handle customer queries.

Merchandizing, receiving, store layout, and marketing.

General Manager The UPS Store

Mandeville, LA January 2007-October 2012

Responsibilities include management and operations of the store and employees.

Handle the inventory control, store accounts, and maintain functions and merchandizing.

Handle the customer queries.

Prepare daily sales report and cash count.

Communicate with UPS corporate on Claims, Hazardous Materials Avoidance, Training, and Day to Day operations according to strict set of standards.

Responsible for all incoming and applying Accounts Receivable and Accounts Payable.

Display quarterly marketing material per standards of the franchise.

Adhere to strict regulations from Department of Transportation on Hazardous Materials and Shipping.

Complete Quarterly Training plan on numerous topics including domestic shipping, packaging, international shipping, United States postal service regulations, printing programs, printing best practices, and upcoming programs within the network.

EDUCATION:

Southeastern Louisiana University, Hammond, LA

Bachelor of Business Administration; Concentration in International Business

Graduation Date: 2012

Contact this candidate