Perceptive Systems Analyst adept at designing innovative IT solutions and enhancing existing systems with new features. Committed to improving business productivity and efficiency. Specialize in applying technical expertise to develop insightful solutions applicable to current business practices.

Skills

Critical Thinking

Detail Orientated

Problem Solving

Systems Evaluation

Programming

Operations Analysis

Time Management

Coordination

Troubleshooting

Quality Control

Analysis

Technology Design

Support multiple Windows applications.

Hardware/software support, installation, configuration, updates

Installed hardware and software

Professional Experience

Paragon Development Systems 2013-2015

Help Desk Analyst

Perform Help Desk administration for multiple companies.

Troubleshoot and support multiple Windows applications.

Administer, install, configure, troubleshoot and support Windows 2000.

Administer and provide Outlook configuration, installation, support and documentation.

Provide PC hardware/software support, installation, configuration, updates and troubleshooting.

Froedtert Hospital 2002-2007

Systems Analyst

Perform LAN configuration, administration, support, testing and documentation.

Administer, install, configure, troubleshoot and support Windows 2000 servers, Metaframe servers and network.

Administer and provide Outlook configuration, installation, support and documentation for mail server and clients.

Provide end user PC hardware/software support, installation, configuration, updates and troubleshooting.

Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.

Superior Services, Inc. 1999 – 2002

Senior Systems Analyst

Install, configure, and provide support and documentation for 3 SQL server and 2 Oracle applications.

Project lead for converting Groupwise 4.1 to Groupwise 5.5 email system.

Created 31 new Post Offices, 5 Domains and converted over 300 people.

Administered, documented, stabilized and supported Email system once implemented.

Supported, installed, documented and configured Metaframe servers.

Performed, documented, troubleshot and provided LAN administration duties for an 85 server environment including Novell and NT servers.

Education

Madison Area Technical College Associate degree in Information Processing

Madison Area Technical College Computer System Administration Specialist Program. Dean’s list

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