Talha Syed Jafri

Phone: 248-***-****

Email: acrmyv@r.postjobfree.com

PROFESSIONAL SUMMARY:

* **** ** ******** ******** experience with an emphasis on the business consulting field.

Solid understanding of Requirements Gathering, Business Process Flow, and SDLC process.

Proficient in developing Use Case diagrams, Sequence diagrams, and Class diagrams.

Hands on experience with all levels of testing such as Integration, Performance Regression, Sanity, Functional and System testing.

Good working knowledge of major Operating Systems and tested applications developed in wide variety of environments viz., Windows 2000/NT/XP/ 7/ 8/ Server 2003/2008, UNIX.

Experienced in creating Test Plans and Test Cases covering all test conditions and eliminating redundancy and duplications.

Good experience in creating, modifying and enhancing both manual Test Scripts and Test Scripts created by Test Automation tools – Win Runner, Quick Test Pro, Rational Team Test.

Performed System Testing, User Acceptance Testing (UAT), Production Testing.

Good knowledge of SQL and experience in conducting backend testing.

Experience in creating Requirements Traceability Matrix to ensure comprehensive test coverage of requirements.

Ability to handle multiple tasks and work independently as well as in a team.

Good team player with excellent written and verbal communication and interpersonal skills

TECHNICAL SKILLS:

Business Tools: Rational Suite (RationalRose, ClearQuest), MS Visio, MS Project, MS Access, MS Office Suite, JIRA, Blueprint, Caliber.

Business Skills: Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, Business Environment and Market Research Analysis, JAD.

Methodologies: RUP, Agile, Waterfall, UML.

Testing Tools: Quality Center

Programming: Java, Javascript, HTML, CSS

Networking: Static Routing, TCP/IP, Dynamic Routing

Databases: Oracle 8i/9i, SQL Server 2005, MS SQL Server.

CERTIFICATIONS:

Cisco Certified Network Associate (CCNA) - Cisco ID Number: CSCO12664281 - August 2014

Currently Pursuing MCSD (Microsoft Certified Solutions Developer)

PROFESSIONAL EXPERIENCE:

CEO Clubs Network, Dubai, UAE

Business Analyst Intern January 2015–August 2015

Responsibilities:

Finalized the business rules around every new field thru several meetings with the client.

Created meeting minutes after each meeting and distributed it to the team.

Worked with the system administration team, technical leads, and project managers to release builds

Converted Business specifications into Functional Specifications.

Performed a range of telecommunication processes, including FTP, Dial-up, TCP/IP, Web transfers.

Designed Test Cases and Test Plans to perform System and UAT testing for all types of paper invoices.

Developed test conditions and test cases for UAT.

Developed Reports and Graphs to present the Stress Test results to the management

Process/workflow analysis.

Performed sanity test in different stages of software development life cycle.

Conducted integration testing and regression testing with developers in development and QA, also conducted user acceptance testing with UAT team. Safety reporting on system-based projects, acted as a liaison, writing documentation and increased project coordination.

Extensive use of UML to draw Business Process Flow, Use Cases Modeling, Sequence, Sequential Diagram and Activity Diagrams

Environment: WinSCP, ClearQuest, Caliber, Oracle, SQL, UML, Quality Center, MS Visio, RationalRose, ClearQuest

Provisioning Specialist/Technical Service Representative

Epitec Inc./ANX May 2014- January 2015

Responsibilities:

Ability to identify issues with printing hardware and printing networking

Responsible for troubleshooting issues with auto printing software

Called doctor offices to install an auto printing software and calibrated printers to run with software

Changed ink toners and fixed physical printing issues

Troubleshoot networking issues – static routing, identifying IP addresses

Customer Service Representative

Medimpact/Aerotek, Van Buren Township, Michigan November 2013 - February 2014

Responsibilities:

Provided customer service to pharmacies and members with their insurance problems

Trained in handling Medicare part D members

Ability to perform under a high volume call center

Obeyed certain metrics and ethical values pertaining to health information

Knowledge of HIPPA

Service Support Representative

Lucent Surgical/O.R. Dynamics, Dexter, Michigan July 2013 - October 2013

Responsibilities:

Assisted patients with an application of a pain pump

Worked with hospital staff including anesthesiologists and nurses

Educated patients and their family members about the pain pump

Ability to work independently with minimal supervision

Handled documented paperwork from hospitals and the company

Serviced a technical support hotline to assist with troubled patients

Managed 3 hospitals in a set area for potential surgical cases with pain pump application

Photographer/Owner

Existence Photography, Novi, Michigan, November 2012- Present

Responsibilities:

Managed potential business affairs with clients

Photographed any events ranging from weddings to parties

Worked with nonprofit organizations

Advertised skill sets using various forms of social media

Provided all networking and troubleshooting required

Pharmacy Technician

CVS Pharmacy, Detroit, Michigan November 2011 - May 2013

Responsibilities:

Assisted with customers with their prescriptions

Handled insurance rejections and claims for patients

Readied and counted pills for patients

Made follow up calls to check on customers

Provided information on specific medications

Education:

Wayne State University August 2010 - May 2013

oB.S. (Bachelor in Liberal Arts and Sciences)

Major in Psychology

References: Furnished upon request

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