DONNA ANDERSEN

831-***-**** acrmt9@r.postjobfree.com

OBJECTIVE: Position as an A/R Credit & Collections Analyst using my background in Accounting, Accounts Receivable and Accounts Payable. I have prior to this resume experience as an HR benefit analyst at BC Tech (1 years) A/R supervisor at Signetics (4 years) and as a budget analyst at Lockheed (7 years).

SUMMARY:

Energetic, Accounts Receivable Professional with a successful track record of maintaining optimal sales while lowering DSO and improved customer retention. Extensive experience in Cash Collection, Risk Assessment, Complex Account Reconciliation, Bankruptcy Filings, Dispute Resolution and Maintenance on Commercial Accounts including:

Collections:

High volume of customer interaction (up to 500+, high dollar accounts) using “soft touch” approach techniques resulting in lowered DSO and bad debt

Solid track record of collecting > 90 day past due trade receivables

Prevented write-offs by negotiating successful buyouts and payment plans with delinquent clients

Improved customer retention and customer satisfaction by providing timely responses to all customer requests (invoice copies, statements, proof of deliveries and account reconciliation)

Stellar communication skills resulting in exemplary relationships with internal customers (senior management, sales, and order management) and external customers

Credit:

High proficiency in analyzing financial statements, assessing risk and evaluating credit worthiness

Assign appropriate credit limits/authority up to $1m credit lines

Monitor accounts/adjust credit limits to reduce corporate risk exposure

Daily release of new purchases

Provide cash flow forecasting/customer account status reports to senior management

EDUCATION: Santa Clara University, Santa Clara, CA Bachelor of Science in Finance/Economics (Scholarship recipient)

WORKING EXPERIENCE:

Administrative Assistant

BOULDER CREEK HISTORICAL SOCIETY-Present

Volunteer administrative duties.

Credit & Collections Analyst-Prior Manager requested that I return to cover for a medical leave

SIEMENS MEDICAL SOLUTIONS-Jun 2014-Sept 2014

Responsible for a portfolio of 500+ high volume/high dollar accounts (i.e.: Microsoft)

Analyzed customer financial statements, reviewed Hoover and Dun & Bradstreet reports to determine credit worthiness

Periodically reviewed and adjusted credit limits to reduce corporate exposure using SAP

Provided financial expertise support to Supply Chain and Sales and Marketing personnel to control credit exposure, effect timely payment, and minimize risk of customer disputes

Conducted collection calls and customer visits to collect Accounts Receivables

Maintained accurate credit files and collection files

Updated electronic collection notes for each customer account

Sales Operations Analyst

HGST (Short Term Contract) Aug 2013 through 11/14/13

Supported sales pricing using SAP.

Assisted in processing backlog of all OEM customer incentive rebates using SAP.

Credit & Collections Analyst

STRYKER MEDICAL DEVICES (Contract) Mar 2013 through 06/28/13

Responsible for a portfolio of $5m+customer accounts. Assisting (4) credit/collection analysts by collecting on repair and service contract invoices in the >45 day range from hospitals. Have lowered DSO from 73 to 67 in a short timeframe. Utilizing advanced Oracle 11i.

ANDERSEN BOOKKEEPING SERVICES (Freelance) Apr 2013-Jun 2014

Collect accounts receivable lowering DSO and bad debt write offs

Reconcile customer accounts resulting in improved customer retention/satisfaction

Balance bank statements and inform clients of financial status

Process payroll and accounts payable in timely manner

A/R-Credit Manager Feb 2011-Mar 2012

LE BOULANGER, INC. (Position eliminated due to company downsizing)

Responsible for collection of accounts receivable (500+ wholesale/200+ catering accounts)

Supervised an A/R specialist

Posted daily cash receipts and prepared daily bank deposit for corporate office

Processed month end/year end journal entries for A/R closing

Global A/R-Credit & Collections Analyst Sept 2005 – Dec 2010

SIEMENS MEDICAL SOLUTIONS, JDSU, SEAGATE TECHNOLOGY, LLC

Responsible for a portfolio of 500+ high volume/high dollar accounts (i.e.: Microsoft)

Analyzed customer financial statements, reviewed Hoover and Dun & Bradstreet reports to determine credit worthiness

Periodically reviewed and adjusted credit limits to reduce corporate exposure using SAP

Provided financial expertise support to Supply Chain and Sales and Marketing personnel to control credit exposure, effect timely payment, and minimize risk of customer disputes

Conducted collection calls and customer visits to collect Accounts Receivables

Maintained accurate credit files and collection files

Updated electronic collection notes for each customer account

Accomplishment: Reconciled complex Microsoft purchases from their database to Seagate’s database and uncovered/collected an additional total of $1m due to Seagate

Credit & Collections Supervisor Jun 2003 – July 2005

HARMONY FOODS CORPORATION

Managed a portfolio of $5m (500+ commercial accounts) with varied levels of risk/analysis

Reviewed D & B reports, trade and bank references to assign credit limits and terms for new customer accounts

Complex customer account reconciliations

Ongoing credit review/analysis of all accounts to maintain appropriate credit limits/terms to decrease risk exposure

Daily release of new purchases

Full responsibility for all bankruptcy filings

Accomplishment: Collected the > 90 day dollar amount from over $800k to a total of $102k. Successfully collected past due invoices dating back to 1999

COMPUTER SKILLS: SAP, Advanced Oracle 11i, Aderant, Microsoft Office Suite, Excel, ADP Payroll, Paychex Payroll and QuickBooks Pro 2013

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