SHANNON L. HENDERSON
OBJECTIVE
To gain employment with an establishment where I can use my skills and knowledge to contribute to the growth, efficiency, and profitability of the company.
EDUCATION AND TRAINING
[ 1984-1987 ] Eisenhower High School Lawton, OK
Graduate
[ 2000 ] AAFES Fort Polk, LA
Certification, Fundamentals of Supervision
Certification, Management Development
PROFESSIONAL EXPERIENCE
[ April 2012-Present] AAFES Fort Polk, La
Sales Area Manager
Supervise staff over soft-lines and jewelry department
Insure EOP procedures are followed
Develop and coordinate monthly events to increase customer traffic
[ May 2010-April 2012 ] AAFES Fort Polk, LA
Warehouse Foreman (Break in between for position in Iraq)
Prepared and reviewed inventory management documents and reports
Supervised and conducted stock counts and required inventories
Supervised stockroom associates:
oReceiving and processing merchandise
oRecording discrepancies on damaged shipments
oMoving and stocking of merchandise
oAssembling, pricing, and loading of merchandise
Insured the security of cash, fixed assets, and merchandise inventory
Established work schedules; assigned and distributed work; prepared and approved performance reports
[ 2010-2011] AAFES Tallil, Iraq
Store Manager
Supervised staff to ensure proper operation of facility
Established goals to maximize sales and minimize inventory costs
Monitored financial operations and established expense controls for store profitability
Developed and mentored staff for future development
Coordinated sales promotions activities and prepared merchandise displays
[ 1997-2010 ] AAFES Fort Polk, LA
Market Price Coordinator (Promoted in 2003)
Increase Exchange gross margin in key departments
Conduct intelligence of local market competitors
Meet weekly and monthly suspense’s
Research and develop resolution for low gross margins
Proficient in ASAP, IMAGE, RMDS, SPY, and all Microsoft Software
Certified EEO Counselor
Complete Soft Skills Matter series of training
Understand and Adhere to Corporate Strategies and Policies
2001 – Promoted to Lead Receiver
2000 – Promoted to Inventory Systems Logistics
1999 – Promoted to Shift Manager at Military Clothing Store
1997 – Customer Service Associate
[ 1990-1997 ] Budget Rent-A-Car Corp. Lawton, OK
Customer Service Representative
Responsible for all scheduling, vehicle control measures, computer data entry, daily bookkeeping, accounting, and supervised eight employees
[ 1988-1990 ] Sally’s Beauty Supply Lawton, OK
Sales Consultant
Duties included; inside and outside sales, inventory control, computer data entry, and customer service
References
Available upon request