Customer Service Microsoft Office
Resume:
MICHELLE L. REID
**** ********* **** *******, ******* 30909 Phone 706-***-**** Email acrmpn@r.postjobfree.com EDUCATION
Missouri Baptist University Online Program
Post Masters: School Counseling Certification Program Currently Attending
Passed Georgia Assessment for the Certification of Educations School Counseling Exam Augusta State University Augusta, Georgia
Masters of Education, Counselor Education Degree Awarded December 2012 CACREP Accredited Program
Achievements: Chi Sigma Iota-Counseling Academic and Professional Honor Society International: Gamma Rho Omega Chapter Member
Passed National Counselor Examination (NCE)
Troy University Augusta, Georgia
Bachelor of Science-Psychology Degree Awarded December 2009 LICENSURE/CERTIFICATIONS/MEMBERSHIPS
05/15: Licensed Associate Professional Counselor (LAPC) – Pending, Georgia Professional Counselors, Social Workers, and Marriage & Family Therapists 10/14: National Career Development Association (NCDA) professional member 03/13: National Certified Counselor (NCC), National Board of Certified Counselors (NBCC), Certification Number: 302123 01/13: SOAR (SSI/SSDI Outreach, Access, and Recovery) for People who are Homeless – Certified to complete SSI/SSDI Applications, SAMHSA 12/12: American Counseling Association (ACA) Member 02/12: BLS for Healthcare Providers – American Heart Association, Georgia Regents University (formerly Georgia Health Sciences University) PROFESSIONAL EXPERIENCE
Online Rater/Scorer CAASPP exam
Employer: Educational Testing Service (ETS) March 2015 – Present
Score 100+ constructed response portions of the CAASPP exam using Online Network for Evaluation (ONE) application in each session.
Complete online training to score responses holistically, evaluating candidates’ knowledge and application of that knowledge.
Review prescribed application of rubrics and testing program standards for each scoring session.
Take calibration test(s) during each session prior to scoring. Instructor – 25 hours per week
Employer: Miller-Motte College, Wilmington, NC January 2015 – Present
Provide students with a full understanding of course objectives (syllabus, course outlines, and course materials/equipment) on the first day of class and throughout the course.
Maintain appropriate classroom control in online environment while utilizing a variety of teaching methods and strategies to meet the needs of varying student learning styles.
Maintain records of course preparation (lesson plans) and evaluation tools (examinations, quizzes, project/portfolio assignments), and submit as required.
Support recruitment, retention, graduation, and other institutional effectiveness goals on an individual and team basis.
Responsible for providing students with the skills and knowledge necessary to gain employment in their training field.
Responsible for maintaining professional competence and participating in departmental and campus-wide activities, for developing a positive and active learning environment in the classroom for students, and for delivering and assessing established program competencies. Part-Time K-2 Online Assessor – 20 hours per week
Employer: Educate Online March 2014 – December 2014
Proctored the California Achievement Test (CAT) for Math and Reading, Levels 10-12, K-2 Assessment orally to students utilizing the GoTo Meeting room environment
Scored assessments by marking the answer given orally by the student on the answer sheet and determined students' scores by deleting the incorrect answer on the score sheet
Evaluated samples of performance such as written short answers or essays, spoken responses and portfolios Counselor – 40+ hours per week June 2011 – July 2014 Employer: Paine College
Provided individual and/or group counseling services and conducted intakes on students seeking counseling.
Deescalated students’ crisis situations and established alternative solutions to resolve the students’ issues.
Lead group workshops pertaining to student needs such as depression, anxiety, grief, social skills, stress management and self-defense. MICHELLE L. REID
2015 Helmsdale Lane Augusta, Georgia 30909 Phone 706-***-**** Email acrmpn@r.postjobfree.com
Prepared and recruited community support for a broad range of outreach programs focused on the developmental needs of college students in areas such as personal growth, career services, study skills and psycho-social development.
Implemented Project Breakthrough Program for students on Academic Warning and Probation, and met with students on a bi-weekly basis to ensure program compliance.
Informed students about their academic status using the early alert system and scheduled counseling/advising sessions to develop academic success plans.
Established and maintained effective working relationships with students, faculty and staff members, and community agencies. Served as a resource to faculty and staff on student psychological, developmental and academic issues.
Assisted Office of Admissions with student recruitment and retention by educating students on academic programs and college resources.
Maintained confidential student files and appropriate record keeping in accordance with ethical, legal and professional standards for Title III grant.
Prepared and designed appropriate printed materials such as flyers and brochures to promote counseling services using Microsoft Publisher.
Assisted with the review and update of counseling information on the Paine College Counseling Center’s website. Advisor: Advised the Paine College Freshmen Executive Board (FEB) and supervised on and off campus activities; scheduled and organized FEB on and off campus events; provided academic advising to freshmen students to ensure course schedule compliance Instructor: Taught the Paine College EDU 101 Preparing for Excellence Course – Online/In-Class December 2012 – July 2014
Utilized Blackboard online education platform to manage the course, including grade submissions, class announcements and reviewing course assignments
Provided face-to-face classroom instruction to 30+ students once per week during the semester
Supervised weekly Chapel Assembly programs required for EDU 101 students. Graduate Assistant – 20 hours per week May 2010 – December 2012 Employer: Augusta State University, Career Services
Assisted Career Counselors in areas such as:
Research on Lesbian, Gay, Bisexual, Transgender & Questioning (LGBTQ) population
Grant writing for funding to support campus wide stress management initiative
Coordinating new student orientations, and organizing student volunteers for department activities
Career counseling/career exploration
Assisted students with job search preparation: resume critiques, interview preparation, networking strategies, and on-line profile management
Updated online listings for part-time, full-time, internship and volunteer opportunities on website
Assisted students with employment search while in school and after graduation
Guided students through graduate or professional school application procedures and interview preparation
Maintained the semester calendar and was responsible for advertising professional events and workshops available to students for professional development.
Family Development Specialist – 40+ hours per week April 2009 – May 2010 Employer: Transitional Family Services
Provided intensive family intervention (IFI) services to children with severe behavioral and emotional needs, ages 4-18 in foster care, DJJ, and community settings.
Provided applied behavioral analysis techniques to children with behavioral disabilities of military families by visiting the local military base to meet with the families, teachers and social workers, and advocated for continued services through TRICARE.
Managed caseload of 15-25 clients and traveled to the clients’ homes and/or schools daily or weekly based on their individual needs.
Identified social, economic, recreational and educational services in the community that met the clients’ needs, and facilitated physical, recreational, social and educational activities.
Taught parents communication and coping skills to use in home to decrease emotional disturbances and assisted parents with monitoring behaviors and school resources, such as special education services.
Provided 24-hour on-call crisis intervention.
Responsible for reviewing the CAFAS, creating and updating SMART treatment plans, and completing BIRP and SOAP documentation in a timely manner.
Submitted clients for authorization and reauthorization, and completed discharges prior to the case expiring.
Attended weekly supervision and training for caseload; contacted case workers, caregivers, and other stakeholders; corresponded regularly with other team members to ensure continuity of care for all assigned clients. Student Services Specialist – 40 hours per week May 2006 – April 2009 Employer: Medical College of Georgia-Academic Admissions Office
Supported potential undergraduate and graduate students interested in medical careers with academic and career advisement.
Created students records in Banner database system and updated student files. MICHELLE L. REID
2015 Helmsdale Lane Augusta, Georgia 30909 Phone 706-***-**** Email acrmpn@r.postjobfree.com
Inputted receipt of academic transcripts and application materials for non-applicants and applications using data entry procedures.
Researched, analyzed and assessed students’ academic history for completion of program requirements.
Advised and guided students regarding transfer issues and academic policies; recommended a course of action regarding course acceptance, transferability, grade point averages, course substitutions and equivalencies and other information.
Counseled students on the undergraduate and graduate program requirements and assisted students with selecting the appropriate program.
Answered multi-line telephone from callers inquiring about available programs, application status and financial aid requirements. ADDITIONAL WORK EXPERIENCE
Student Assistant, Augusta State University, Office of Student Activities, Augusta, Georgia, August 2004- May 2006 Customer Service Rep, BellSouth Telecommunications, Inbound Sales/Support, Augusta, Georgia, May 2001-July 2003 COMPUTER SOFTWARE
Microsoft Office 2010-2013: (Access, Excel, Word, Outlook, PowerPoint, Publisher), GoTo Meeting, Skype, Blackboard, Moodle, Banner Database System, Jenzabar, Datatel, Xtender (Scanning), Crystal Reports, Novell, PeopleSoft, Adobe, and Qualifacts VOLUNTEER EXPERIENCE
10/09-02/10: Court Appointed Special Advocate (CASA), Augusta Judicial Circuit, Augusta, Georgia 200+ Hours Advocate for the best interest of abused, neglected and abandoned children in juvenile court proceedings and help ensure every child has a safe, permanent home, as quickly as possible. Research case records, and speak to everyone involved in the child’s life, including their family members, teachers, doctors, lawyers, social workers and others. Make written and oral recommendations to the court regarding the child’s current and future needs.
MICHELLE L. REID
2015 Helmsdale Lane Augusta, Georgia 30909 Phone 706-***-**** Email acrmpn@r.postjobfree.com Reference List
Dr. Richard Deaner
Associate Professor
Department of Educational Leadership, Counseling and Special Education Augusta State University
2500 Walton Way
Augusta, Georgia 30904
acrmpn@r.postjobfree.com
Yvette Foster
Principal
Riverside Middle School
1095 Furys Ferry Road
Evans, Georgia 30809
acrmpn@r.postjobfree.com
Melissa Simpson, LAPC
Behavioral Health Provider
Cobb County Community Services Board
acrmpn@r.postjobfree.com
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