Curtis Hewitt 502-***-**** mobile

acrmc4@r.postjobfree.com

OPERATIONS MANAGER

Manufacturing Business Administration

Proven mentor, trainer and director of multidisciplinary teams to achieve aggressive performance initiatives.

Customer-focused leader with years of cross-industry experience driving game-changing initiatives across multiple channels.

Articulate communicator skilled in delivering insightful presentations and strengthening relationships with business partners, peers and senior/executive level leadership.

Scheduling and Task Assignment

Planning & Implementation

Employee Training & Retention

Performance Based Rewards and Discipline

Promotional Events

Budgeting & Cost Control

Customer Service Relations

Client Relationship Management

Problem Analysis & Resolution

Excel in the area of budget control and the ability to meet objectives ahead of schedule.

Ability to manage and motivate diverse staffs at multiple locations and improve efficiency and quality simultaneously.

PROFESSIONAL EXPERIENCE

STRATEGIC MARKETING, Louisville, KY 2004-Present

Area Manager (Direct Mail Marketing)

Pitched creative opportunities, scheduled production, trained dealership staffs and managed programs to a successful close in the direct mail business segment. (multi-year Million Dollar Club achiever)

Presented custom lead generation programs to top level executives at some of the largest automotive groups in the country.

Developed a strategy for long term contracts that increased sales and client retention percentages.

GENERAL PHYSICS, Houston, TX 2007-2009

Accessories Development Manager (Accessories Marketing Training and Process Creation)

Planned and directed accessories distributor activities including sales promotions, inventory controls and dealership training – contributing to the growth of the business.

Developed and implemented product marketing strategies, including advertising campaigns and sales promotions.

Monitored business segments and agency support to ensure they efficiently and effectively contributed to the bottom-line while staying at or under budget.

DEALER PROFIT SYSTEMS, Jacksonville, FL 2001-2003

Regional Manager (Dealer Based Reconditioning, PDI and Accessories Sales)

Planned and assited with staffing at multiple locations (12). Developed training and performance evaluations to manage sales and service programs.

Reviewed operational records and reports to project sales and determine profitability. In our first full year we outpaced the sales of our Tampa location (in business 20 years).

Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness and profitability of the business.

FORD MOTOR COMPANY, Louisville, KY 1992-2000

Production Supervisor, Process Engineer and Maintenance Supervisor (Paint Shop Operations)

Assisted in the staffing and placement of production line employees and provided job training (4 lines, 30+ employees).

Adjusted line process to increase efficiency and hourly production quotas.

Wrote several projects that allowed for better efficiencies and huge cost savings for the paint shop.

Scheduled overtime and special assignments to meet production requirements.

EDUCATION

Bachelor of Arts (Business Management)

BELLARMINE UNIVERSITY, Louisville, KY

TULANE SCHOOL OF ECONOMICS, New Orleans, LA

AFFILIATIONS

Licensed Real Estate Agent for the state of Kentucky

Member of Million Dollar Sales Club (Strategic Marketing)

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