Mauritza Walcott C: 718-***-****

W: 718-***-****

*** ****** * ******* **, Brooklyn, NY 11212

acrmbm@r.postjobfree.com

Summary: I know it would be mutually beneficial if you would allow me an opportunity to show you how I’m able to help your company reach, and surpass its goals. I am a self-starting, goal-oriented strategist whose confidence, perseverance and vision create success. I’m knowledgeable in the use of various software/hardware technologies. Being that I’m able to work well in a high pressure environment, I often find myself thriving either as a team player or as a team leader. I’m well-organized and efficient with a thorough understanding of professionalism and Information Technology and am very eager to prove my worth.

Education: Brooklyn Job Corps Academy Brooklyn, NY

CompTIA Certified A+ Technician through 2013

CompTIA Certified Network+ Technician through 2013

Certified Customer Service Representative

2013

Apple Certified

Lenovo Desktop and Laptop

Dell Certified

Hp desktop and Printer Certified

The Bookkeeping Company of New York New York, NY

Discover Bookkeeping-Accounting Training 2013

Bedford Stuyvesant Preparatory High School Brooklyn, NY

High School Diploma Graduated Honor Roll – GPA 75.44 2007

Employment: ASI System Integrations Brooklyn, NY

Technician 2013

Install and configure desktops and laptops and printers

Basic Troubleshooting skills

Greet customers daily

Solve computer issues

Connect Ethernet to Switch ports

1 Tech Services JPMorgan Chase & Co. New York, NY

Technical Support 2013

■ Configure Cisco VOIP telephone for chase employees

■ Document progress using MS Excel

■ Trained co-worker to preform configuration on Cisco VOIP phones

■ Supported 50+ customers a day

■ Greeted customers on daily basis

■ Suggested better methods of data collection

Macys Brooklyn, NY

Customer Service Specialist 2012

■ In charge of supporting customers with questions

■ Maintained department floor

■ Greeted customers on daily basis.

Conway Brooklyn, NY

Cashier Aug. 2007- July 2008

■ Operated cash/credit transactions via the register

■ Resolve customer disputes upon returns with elegance and a calm demeanor

■ Forwarded any escalated issues & questions to manager on duty

■ Aided in the restocking of inventory upon shipment dates

McDonalds Brooklyn, NY

Cashier Oct.2006 – Jan.2007

■ Operated cash/credit transactions via the register

■ Took orders from drive through and with customers at front registers

■ Prepared food upon needing to cover for individuals that took off

Core Skills: Computer Savvy: Strong desktop-based hardware & software skills such as Windows XP, Vista, W7, Microsoft Office, wiring and network setup.

Project Management and Leadership: Creates a positive work environment to increase production in business & management.

Uncanny Work Ethic: Excellent record of reliability & professional standards.

Problem Solver: Adaptable in various environments and views problems from several viewpoints to evaluate alternative results.

References: Available upon request

Contact this candidate