Jennifer L. W. Aguon

**** **-**** *. #****

Humble, TX 77338

Cell: 832-***-****

E-mail: acrm46@r.postjobfree.com

EXPERIENCE

**/****-**/**** **. Processor – Revenue Accounting/Lift Processing and Interline Billing, United Airlines, Houston, TX

Processing and proration of passenger documents such as offline coupons including exchanges/reissues, FIMs, excess baggage coupons and miscellaneous documents

Assist with timely weekly/monthly close and ACH/IATA interline settlement processes

Manually process special documents types as needed for accurate fare verification to determine billed and earned revenue.

Review and correct origin and destination ticket details ensuring accurate reporting to the Department of Transportation

Reconcile flight discrepancies and make necessary corrections in the Revenue system for accurate revenue recognition

05/2013 – 08/2013 Cargo Agent, KLM/Air France (Menzies Aviation)

●Examine Manifest, bills of lading and airway bills to determine work procedures for releasing cargo.

●Notify consignee or representative concerning arrival dates of shipment, customs clearance requirements and tonnage shipment.

●Cash transactions, collect payment from customers for freight prior to release.

●Authorize final approval for cargo release.

●Prepare invoices for charges, airline clients and management regarding freight.

●Work with Government agencies to clear shipments for import.

●Meet flights in order to exchange and pick up documents.

●Recognize dangerous goods upon receiving.

●Other duties as assigned.

03/2012 - 11/14/2012 Passenger Service Agent DAL Global Services, (“DGS”)

●Assist passengers and check flight tickets at entrance gate: Examine passenger tickets to ensure that passengers have correct flight or seat, direct passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules.

●Verify passenger manifest and issue boardings pass to authorize passenger to board airplane.

●Directs passengers to air-terminal facilities.

●Opens gate and allow passengers to board or deplane aircraft.

●Announce flight information, using public-address system.

●Post flight information on flight board.

10/2011-03/2012 Q-Assist (Q400 Gate Assistant), DGS

●Receive and tag passenger bags as Gate-Checked Carry-on, and transfer to Ramp for storage in aircraft cargo bin. Assist Ramp Agents expedite inbound/outbound flights (with baggage and passenger count).

●Assist Gate Agent with boarding and deplaning passengers, relay information to and from Flight Crew, relay final paper work for Flight Crew.

●Move Jetway Bridge to and from arriving/departing aircraft – providing access for passengers as well as all employees.

●Assist flight attendants in minor cabin cleaning/preparation for next flight. Pick up rubbish from main cabin and dispose, including empty trash bin from aircraft lavatory as well as replace any needed supplies (In-flight bag, toiletries, garbage, etc.).

08/2011-11/2011 Merchandising Associate, Burlington Coat Factory

●Flow floor-ready merchandise onto sales floor within 24 hours of receipt – according to company standards; monitor floor stock levels to ensure department is properly stocked at all times and for maximum impact – according to Burlington’s visual product knowledge.

●Execute floor moves, merchandise directives, display maintenance and general recovery (i.e. folding, straightening, etc. as directed by the manager on duty);

●Maintain an awareness of all promotions and advertisements, and execute merchandise placement for sales and other promotional events.

●Return customer returns to selling floor; replace missing merchandise tickets and assist with markdowns when requested by the manager on duty; participate in year-end inventory count; light maintenance, etc.

03/2011-08/2011 Sales Associate, Burlington Coat Factory

●Customer service, including greet and acknowledge each customer; aid customers locate merchandise

●Assist department manager in merchandising; maintain solid product knowledge

●Display maintenance, process and replenish merchandise and monitor floor stock

●Communicate customer requests to management

●Light maintenance, other tasks as assigned by department manager.

OTHER EXPERIENCE

●01/10 – 07/10 Quality Assurance Specialist, IT&E (Island Telecommunications & Engineering)

●03/09 – 12/09 Marketing Coordinator, IT&E (Island Telecommunications & Engineering)

●04/06 – 08/08 Legal Secretary & Office Manager, Law Office of Michael A. White, LLC.

●03/05 – 03/06 Personnel Specialist, Office of Personnel Management

●11/04 – 03/05 Secretary, Saipan Southern High School

EDUCATION

1997–1999 Northern Marianas College, Hospitality Management

1994-1995 Travel University International, Honolulu, HI, Certificate for Travel Agent/Reservation

1991-1992 Hawaii Pacific University, Honolulu, HI, Travel Industry Management

1989-1991 Marianas High School, General Courses and College Preparatory

TECHNICAL AND OTHER SKILLS

●Fluent in Chamorro, English

●Trained with United Airlines Shares system, Certified

●Trained with Continental Airlines for Flight Attendant, Certified

●Training with Pacific Island Aviation for Flight Attendant, Certified

●Intermediate PC skills including MS-Word, Works, Excel, Word Perfect, Access, Outlook Express

●Type 60+ wpm

ORGANIZATIONS

●HAMI (Houston Association of Mariana Islanders – Vice President (04/2014 – Present)

●Worldwide Marriage Encounter, CNMI Chapter - Member and Community Pillar (04/2008 – 07/2010)

●Stellar Marianas, Inc. (pageant organization) - Active member (2005 - 2008); National Director (02/05-02/07)

●Marianas High School Community Council (PTSA) - Treasurer/Pro-Tem Secretary (2008-2010)

●Light In The Eve – Member (2005-2008)

●Northern Marianas Beauty Pageant Association (NMBPA) – Member (1996-2004); National Director/Community Affairs Dir. & Queens Liaison (1998-1999); Public Information Dir. (03/00-07/03); Secretary (07/03-01/05)

●1996 Miss NMI International

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