Customer Service Management
Resume:
Lauderhill, FL *****
acrm09@r.postjobfree.com
JOANNE ETIENNE
SUMMARY
Service-focused social worker with a strong commitment to serving the needs of elderly, adults and children.
ACHIEVEMENTS
As an entry level social worker intern, I was able to successfully oversee a social service department within a facility that houses over 100 residents independently. With diligence and the ability to work well with staff and interdisciplinary team, the facility was able to continue to function and provide all social services necessary.
SKILLS & ABILITIES
Fluent in Haitian Creole
Proficient in Microsoft Word, Excel, PowerPoint
Skilled in working with the Aging Population
EXPERIENCE
ADMISSIONS COORDINATOR, HILLCREST NURSING AND REHAB CENTER
August 2015-Present
Assist as preceptor to admissions directors.
Verification of payer source, i.e. Medicare, Managed care HMO’s and Medicaid insurance.
Assist with arrangements and confirmation of all admissions.
Demonstrate a passion for caring as evidenced by interactions with co-workers, residents, families and visitors.
Ensure level of care approval obtained my OBRA, PASSR, MIMR.
Obtain prior approval number from payer on a per case basis when authorized.
Notify case managers or Director of Clinical Services of any potential risks.
Order specialized equipment as indicated.
Contact the County Department of Social Service/Medicaid office to verify eligibility and determine estimate co-pay/family participation amount when appropriate.
SOCIAL WORK INTERN, POMPANO HEALTH AND REHABILATION CENTER
May 2015- July 2015
Worked independently to oversee the workflow and day-to-day operations of the case management function and social service department.
Complete Biopsychosocial and MDS assessments in a timely manner.
Create and implement care and treatment plans.
Ensure compliance with federal and state regulations.
Develop, implement and maintain compliance with policies and procedures regarding medical and social case management.
Coordinate discharge planning and processes. Identified appropriate resources, including transportation, housing, healthcare, and social services, and providing referrals as part of the discharge plan.
Interview and assess patients and/or patient's family, caregivers, and/or legal representatives. Determine, prioritize, provide and/or arrange for needed internal and external services/interventions.
Participate in case reviews to evaluate case management and progress. Consult with healthcare team members to promote, monitor, and evaluate compliance with patient's treatment plan.
Provide counseling services to residents, family members and legal representatives when needed.
NEIGHBORHOOD WALMART, PLANTATION FL
October 2011- August 2015
Fresh Merchandise Supervisor
November 2014- Current
Oversee the operation of the store's produce and dairy department.
Responsible for training, overseeing, scheduling and completing paperwork, along with other tasks.
In charge of customer service and responsible for handling complaints, ensuring satisfaction and maintaining quality service.
Maintain safety and sanitation standards according to the store's specifications and to stay in compliance with federal, state and local regulations in those same areas.
Monitors store inventory, keep supplies in stock and ensure that products are fresh.
DSD/Claims Supervisor
March 2013- October 2014
As receiving coordinator, I am responsible for receiving store merchandise and ensuring quality merchandise.
Acting liaison for store, responsible for communicating with vendors and ensuring quality customer service. Also helps in building and maintaining customer relationships between Merchandiser, Vendor, and Store.
As Claims coordinator, I am responsible for filing, composing, and shredding documents. Effectively processed claims for damaged goods while also managing inventory.
Customer Service Associate
January 2012- March 2013
Processed store returns, while also tending to customer needs. Cash register trained.
Cashier
October 2011- January 2012
EDUCATION
FLORIDA ATLANTIC UNIVERSITY, BACHELORS OF SOCIAL WORK
Social Work with Aging Population Certificate
PALM BEACH STATE COLLEGE
Associates of Arts
REFERENCES
Jaana Sinclair, MSW
Social Worker at ManorCare in Boca Raton
Christian Dirmann, Registered Dietician
Pompano Health and Rehab
Fanette Prospere, Assistant Administrative Director
Deerfield/Pompano Health and Rehab
Daphne Choute, FIU Behavioral Therapy Graduate Intern
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