ROYKE J. LANTANG *** KETCH COURT ORLANDO FLORIDA *2835

PHONE: 646-***-**** EMAIL: acrlsi@r.postjobfree.com

PROFILE:

Accomplished, results oriented, operations management professional with progressive experience in high volume environments. Experienced in policy development and implementation, staff training integration of all internal procedures to assure a consistent high level of productivity in all functional areas, an aggressive course of action, strong management and leadership skills with ability to motivate professionals and maximize level of productivity.

QUALIFICATION HIGHLIGHTS:

Menu development, restaurant/kitchen design, training/mentoring, inventory management, organizational development, project management, food safety/HACCP, operational management, P/L spread sheets, opening/closing a restaurant and team leadership.

EXPERIENCE:

1/6/2015-7/11/2015-Dunkin Donuts, Director of Operations, New York, Pennsylvania and New Jersey

Oversee six restaurants including Marketing, Finance, Hiring/Releasing and oversee all sales trends.

6/2/2013-5/1/2014-Romano’s Macaroni Grill Restaurant, General Manager, Tallahassee, Florida

Responsible for all restaurant operations including:

Marketing, financing, hiring/releasing, training, monitor overall sale trends, check averages, guest counts, year to year sale trends, including payroll for all team members and managers.

Control all food and beverage expenses and weekly count to ensure a proper rotation in the restaurant and lower food costs.

Complete performance reviews twice a year for team members and once a year for managers. There was a 3% increase by having Managers or General Managers participate in local marketing that included To Go services for local businesses.

8/15/2011-12/20/2012-Grand Mutiara Hotel, Batam, Indonesia, General Manager

Responsible for all hotel functions including:

Marketing, Sales, Front Office, Housekeeping, Food and Beverage, Security, Engineering and Accounting. As a team we increased sales 20% from prior year by providing tour guides and limousine service for guest transportation.

3/15/2010-7/2/2011-Cracker Barrel Old Country Restaurant, Orlando, Florida

Restaurant Manager

Coached, motivated and assisted fellow team members with all aspects of the restaurant, including retail store, and achieving over 92-95% total quality rating from food safety by the local Health Department. Responsible for managing all restaurant supply costs and ensure adequate supplies in the restaurant on a daily basis.

Monitor overall sales trends, check averages, guest counts, sales and take appropriate action to continually improve sales.

Deliver timely performance feedback in performance appraisals and actively coaching team members to have a see it, own it, solve it attitude. A proven Team Leader to hire, motivate, and retain team members. Increased sales 3-4% by doing more on our local businesses, local To Go and daily promotion in house.

12/12/1993-1/30/2010-Olive Garden Restaurant, Orlando, Florida, General Manager

Coached, motivated and assisted all team members that include managers of all aspects of the restaurant on a daily basis.

Implementing all Human Resources Manuals, Training materials, employee handbook, videos and courses.

Monitor overall sales trends, check averages guest counts, year to year sales trends that include payroll for all team members and management.

Hiring/releasing team members, P/L spreadsheets, deliver all performance reviews two times per year.

Control all food and beverage expenses and monthly count to ensure a proper rotation in the restaurant and maintain lower food costs.

Extensive planning of all corporate events from menu development to monthy specials, with General Manger meetings with Directors and Home Office.

Work closely with staff and the community in areas such as School, Hospital, Local Businesses, Police and Fire Station.

Responsible for all restaurant payroll from team members, vendors and Managers. Increased sales yearly over 10% for having a personnel care for To Go sales and delivery to area hotels.

8/1/1983-12/8/1993-Buena Vista Palace Hotel, Walt Disney World, Orlando, Florida

Food and Beverage Manager

Began in Housekeeping, moved up to Manager of Public Space, and then Manager of Housekeeping including Laundry, Wardrobe and Storeroom Departments. During this time worked closely with the Front Office, Catering, Sales and Concierge Departments.

In June 1996 transferred to the Food and Beverage Department, subsequently working as Room Service Manager, Watercress Restaurant Manager (casual dining), Outback Restaurant Manager (casual dining) and Arthur’s Restaurant Manager (fine dining).

During this time also worked closely with the Banquet Department on food, function and staff scheduling. Responsible for all guest satisfaction as well as employee satisfaction, Food and Beverage ordering, hiring/releasing, and training new team members. Other programs included wine tasting program for all Food and Beverage outlets and implementing new bonus structures for all Food and Beverage Managers.

Education:

Apartelle Jayakarta, Jakarta, Indonesia 1973-1976, Hotel/Restaurant Management

LaSalle Extension University, Chicago, IL, USA, 1978-1980, Hotel/Restaurant Management

Reading Community College, Reading, PA, USA, 1981-1983, Data Processing

References will be provided upon request.

Thank you,

Royke J. Lantang

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