Julian De La Rosa

**** ********* **

Kennesaw, GA 30144

678-***-****

acrlry@r.postjobfree.com

Experience

Administrative

Atlanta Youth Academy, Atlanta, GA

June 2013-Present

Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, filing, and faxing. Extensive software skills are required, as well as Internet research abilities and strong communication skills. Staff in this category also may have the title of department assistant, coordinator or associate.

Works with internal and external parties to initiate and run major projects. Coordinates schedules and activities, placing orders for supplies and services, and tracking progress and results. Requires excellent communication skills and extensive knowledge of database and project management software. Often reports to product development, project management or marketing executives.

Screen phone calls for department and respond to inquiries from prospective students.

Maintain departmental databases, track payments, and manage accounts.

Prepare and assembles materials for campus interviews.

Monitor supplies and establish inventory control process to ensure adequate quantity of publications is available for recruitment staff and supporting offices.

Inventory and distribute publications and promotional items

Schedule and confirm on-campus program interviews.

Sales

Panorama Credit Solution, Atlanta, GA

May 2008 – June 2013

Accomplishes mortgage loan by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

Meets mortgage loan financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.

Approves mortgage loans by examining application and supporting documentation; estimating credit-worthiness; calculating repayment risk.

Keep up with mortgage loans by monitoring collection, verification, and preparation of mortgage loan documentation; scheduling and completing mortgage loan closing.

Mortgage Loan Originator

Secured Funding, Kennesaw, GA

September 2006- April 2008

Assist client as they enter office and via phone.

Perform filing, data management, drafting and editing short office memos.

Assist with all other office administrative duties.

Organize file, provided client with excellent customer service.

Sale the loan with the new terms and been able to overcome to objections by the client.

Student Loan Collector

West Asset Management, Marietta, GA

September 2003- May 2006

Inputting data, office errands, internship and borrowers updates.

Scheduling appointments and assisting students register and find information.

Skip tracing every account and locate clients using internet tools.

Make borrowers pay on their accounts demanding payment in full or providing payment plans.

Customer Service Representative

US South Communications, LLC

March 2001-August 2003

Wants to delight customers, above and beyond the call of duty.

Has intimate knowledge of the customer’s needs.

Has empathy for the customer’s situation.

Able to communicate clearly, both written and in speech.

Talks in a way the customer can understand.

Able to handle complaints, even when handling unpleasant customers.

Works accurate and with eye for detail.

Handles in the best interest of both customer and company.

Is able to use automated information systems to analyze the customer’s situation.

Willing to build a long-term relationship with the customer.

Educational Qualifications and Certifications:

Graduated from Commonwealth High School in 1997.

Completed 3 years of Business Administration from Kennesaw University.

Completed financial and sale’s trainings from former Companies.

Skills:

Demonstrated time management and organizational skills.

Effective command over verbal and written communication skills.

Knowledge of the lending guidelines pertaining to government and conventional sector.

Familiar with the concepts of federal lending regulations governing real estate lending.

Strong sales and customer service skills.

Skilled in using MS Word, Excel, Access, PowerPoint, Outlook and Internet Explorer.

Strong knowledge of real market estate.

Bilingual (Spanish, English).

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