To Whom It May Concern:

I am enclosing my resume for your consideration of the open position. I am extremely adaptable and possess excellent computer and communication skills. My useful areas of expertise have been broad-based and include:

Wide spectrum of knowledge in Microsoft Office programs.

Ability to multi-task.

Motivation to learn quickly in a fast-paced environment.

Capability to meet deadlines.

Understanding of procedures and expectations.

The experience I have has provided the opportunity to make significant contributions in any position I have fulfilled. Consistently, I have brought about new ideas and I work very well both independently and as a team member. I offer a high degree of reliability, and believe that my strong sense of dedication and attention to accuracy would be an asset to any professional environment.

Please review the enclosed resume to determine if my qualifications meet the open position. I am confident that I will make a helpful contribution to your team and look forward to communicating my capabilities in more detail. I am available for a personal interview at your earliest convenience and may be reached at 602-***-****.

Thank you for your time, and I will be looking forward to hearing from you soon.

Very truly yours,

Jennifer Martinez

16577 W. Saguaro Lane

Surprise, AZ 85388

602-***-****

Jennifer E. Martinez acrlqr@r.postjobfree.com

16577 W. Saguaro Lane

Surprise, AZ 85388

Cell: 602-***-****

Summary: Ten years experience in managing, training, technical, research and implementation projects. Ability to give efficient and effective solutions that will help the organization to achieve the best resolution in business and ultimately increase its productivity in the market.

Education

October 2014 – Current Southern New Hampshire University Online

Major: Psychology with a concentration in mental health

Employment

June2015 – August 2015 T.E.A.M. 4 Kids Surprise, AZ

Prior Authorization Specialist

Collect and process outstanding payments

Calculate patient responsibility based on contracted rates with insurances

Request and follow up on medical prior authorization

Work with primary, secondary, AHCCCSS and DDD insurance.

Verify eligibility and benefits

Maintain close working relationships with DDD Support Coordinators

Explain the prior authorization process to families

Manage schedules for multiple therapists

Discontinue clients after successful completion of therapy

Appeal denied prior authorizations and claims

Process medical record requests from doctors and insurances

Work with new clients to set up appointments, get needed referrals and 1st visit paperwork

June 2014 – June 2015 AccuSearch, Inc, Phoenix, AZ

Accounting Clerk/ Analyst

Take payments from customers – cash and credit

Process accounts receivable and payable

Create reports from QuickBooks on past due accounts

Review invoices from outside vendors

Collections

Order and analyze city, county, state, federal and international criminal searches

Process and analyze multiple search for pre-employment and tenant screenings

Education, employment and reference verifications

Research

Setup of new clients on different platforms

Inbound and outbound phone customer service as well as in person customer service

Conduct urine analysis with instant, Escreen, ADOT and Quest clients

Follow up on all open orders on a daily basis

Invoice all customers on multiple platforms

Sales of new products to current and new customers

Process mail and personal service of Process of Services

Request and pick up records at the Surprise courts

Any needed research to complete orders

November 2013 - June 2014 Contract Positions Phoenix, AZ

Assistant Office Manager

Create and maintain payroll spread sheets with complex formulas

Set and manage all sales representatives schedules

Schedule all installation appointments

Compile and analyze all sales statistics

Coordinated work flow among sales representatives

Prepared invoices, accounts receivable and payable

Responded to client needs and provided additional support where necessary

Maintained all purchase orders with up to date prices and formulas

Responsible for tracking progress on all orders

Service Advocate

Contact members to update address due to return mail

Update Patient Acquisition and Retention database

Maintain meticulous records when address was updated by UHG for follow up

Answer calls to advise clients of marketing campaigns, special events and answer any questions about Lifeprint

Make welcome calls to inform new members of what Lifeprint is and has to offer

Oct. 2011 - Oct. 2013 Charles Schwab Phoenix, AZ

Senior Administrator/SME

Ensured adherence to SEC and corporate policy guidelines and protocols at all times

Handle heavy inbound phone volume with considerable research in a call center environment.

Resolve escalated matters regarding asset availability, statement production, service levels, and various other operational processes

Manage account setup for all new client accounts across multiple systems

Assist with developing business process redesigns for operational work flows and facilitating smooth inclusion of new investment offerings.

Perform strategic risk assessments, identifying and resolving production errors; training, and mentoring operations staff to deliver optimal performance

Assisted in the development; implementation and support of the strategic cross-training plan to ensure operational functions are fully supported

Project Manager/ Off Shore Liaison

Create and maintain standard operating procedures

Maintain communication and training with off shore reps

Cross train on multiple positions within the department

Implement and oversee test plans for related projects

Troubleshoot problems for Management and peers

Create and maintain monthly statistic reports

Create presentations for VP meetings using data from the monthly report

Manage numerous projects from inception to completion

Balance and reconcile payouts

Research historical market value for securities involved in a corporate action

SI Operations Associate- Senior/ DOD SME

Step up cost basis for Date of Death

Acting lead on Date of Death Proactive queue

Balance all positions involved in the DOD step up

Maintenance of Tax Lot Accounting methodologies and serve as a liaison between internal units/departments

Having the ability to understand the Cost Basis Regulations and accurately apply your knowledge to update and maintain current tax lots and for unrealized and realized gains/losses.

Create excel sheets to Deliver and Receive lot information

Analyze lots to find lot selection method

Research date of death cost for positions

Research and analyze corporate actions to find cost basis

Create templates to update Cost Method and lot selection information

Adjust 1099 forms with any DOD changes

April 2007- Nov. 2011 CareFirst BlueCross BlueShield Owings Mills, MD

Enrollment Analyst/ Business Analyst

Reconcile delinquent accounts with various Full Service Providers

Professional contact with senior executives, including Account Implementation, Finance, IT, Enrollment & Customers

Audit group and Full Service Provider level eligibility

Develop and implement corporate policy as it refers to aspects of electronic enrollment transmission

Implement and oversee test plans and determine proper specifications for related projects

Recovered premium for discrepant accounts

Troubleshoot and transmit electronic data files, with the goal of preventing errors

Create and maintain reports to keep track of Federal and State subsidy groups

Maintained relationship between IT programmers and translate data from the system with the goal of designing a predetermined carrier electronic exchange

Train and support new hires

Troubleshoot problems for Management and peer

Contract Technician II / BlueChoice Trainer/ Team Lead

Run and create reports using Business Objects, Legacy Mainframe, Excel and Access

Train and support new hires and cross train Contract Technican II’s on BlueChoice products

Troubleshoot problems for Management and peers

Research Sales priority issues and follow up within 24 hours

Assess issues with the Client Letter system and assist in creating a workaround

Maintain communication with the print shop to insure resolutions for conflicts with booklet production

Also cross trained on Enrollment and Account Installation to assist other areas with their inventory reduction

Create and maintain SOPs on the Lotus Notes Contracts Database

Replacement Letter Generation project manager

Facilitate and create and gather all materials for Letter Generation Project

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