Kelley Jeanne Flanders

**** ********** *****

Odenton, MD 21113

443-***-****

acrkrm@r.postjobfree.com

EXPERIENCE SUMMARY

Corporate Program Manager and Administrator with experience in managing administrative

staff, enhancing operational efficiency, maximizing customer relationships and team

productivity, improving overall organizational effectiveness, and financial/contract/resource

management.

Event Planner completed certification course through Penn Foster College, July 2014.

OVERVIEW OF SKILLS AND ABILITIES

Excellent analytical and writing skills. Outstanding supervisory, communication and

interpersonal skills. Strong ability to manage conflicting and changing priorities. Established

organizational skillsNotary Public

Active volunteer for the American Foundation for Suicide Prevention

EMPLOYMENT

American Federation of State, County and Municipal Employees, AFL-CIO

Organizing and Field Services

Washington, DC October 2014 Present

Administrative Assistant II (Excluded Clerical) Grade 8 (Office Manager)

Responsibilities are two-fold. Support the Director, OFS, and supervise office support

staff force of ten employees.

Administrative Assistant to the Director of the Organizing and Field Services (OFS) Department

with the American Foundation for State, County and Municipal Employees (AFSCME), in

Washington, DC. OFS is the largest department in AFSCME and has four regional offices. Run

the office in DC, and also oversee the four regional administrative assistants. Have the most

responsibility and the largest staff than any of the other departments. And, support the Director

with the most responsibility in the Union.

Day-to-Day Operations

Assists the Director and the management staff in handling the department's confidential

affairs.

Receives, reviews, proofreads, and determines the most effective and efficient methods

for accomplishing all incoming work.

Oversees the distribution of the department mail; redirects and refers mail to appropriate

departments or persons as necessary.

Oversees the maintenance of a departmental correspondence and request log identifying

type of correspondence, subject, date, and principals.

Ensures adequate clerical support, supervising the daily activities of subordinate staff,

tracking and approving subordinates leave request and assigning work as required.

Completes work evaluations and may establish work improvement plans or issue

discipline.

Coordinates the collection and preparation of reports and monitors budget expenditures.

Initiates and signs Expense Authorization Forms for various departmental needs.

Consults with General Services or other sources, to determine costs; writes

justifications for expenditures.

Maintains a daily activity tickler file for the Director. Reviews file daily to keep Director

abreast of project deadlines or meetings. Manages Directors travel arrangements.

Coordinates professional leave schedule with the Director.

Maintains department calendar with other information regarding travel and activities of

the Director and relevant staff. Schedule is maintained and published weekly for

notification to the Executive Office.

Assists in the scheduling of travel and associated arrangements for the Director, and other

staff as required.

Acts as initial contact/reference person for the department. Reviews, composes,

proofreads and answers general correspondence for the Director and makes necessary

decisions required to ensure timely accomplishment of the departments' objectives

and projects as required.

Consults regularly with the professional staff to keep abreast of departmental activities

which impact on the International's interests. Provides this information to the

Director.

Coordinates departments activities at related conferences and at the International

Convention.

Blackwatch International Corp January 2012 June 2014

Rockville, MD

Corporate Administrator/Contract Manager

Responsibilities include day-to-day office operations and company management, contract

and program management, and human resources.

Day-to-Day Operations and Company Management

Implemented credit card agreement for employee card holders

Initiated and manage rental car agreement and contract

Hold company signature and decision making authority; General company POC

Notary Public

General office duties of maintaining general and project files; travel arrangements

Point of contact and maintain over 50 databases and web sites for company

Switched company information for 6 DUNS from CCR/ORCA to SAM.

Contract and Program Management

Hold 2 security tokens, allowing access to secure government cites for contract

submission and management:

o NSA-ARC for access to bid on contracts

o GSA for access to eMod system for contract management

Coordinator for A-Check to perform background investigations on potential subcontract

employees for DOJ.

Monitor and reconcile credit card accounts and activities

Monitor several contract opportunity sites (FBO, FedBid, FedConnect, eBuy, SBIR,

SBIR2, SeaportE, FPDS)

Contract manager Proposal preparation and submission; Managing budget/schedule;

Quarterly reports; and Invoicing (WAWF)

Program Manager: Manage Siemens projects, technicians, and field office in Illinois

o Monitor/make travel arrangements for technicians (flight, hotel, rental car)

o Developed and implemented policy for travel, credit cards, project management,

expense management, project spreadsheet

o Travel to IL when necessary

o Project invoicing

o Track all expenses for projects against quote and PO (materials, per diem, hotel,

car, flight, shipping, misc travel)

Human Resources

Recruit for potential subcontract employees through Monster.com

Assemble new employee packets, with correct state tax forms

Review tax and benefit forms

Compose offer letters and letters of personnel actions

Review I9s and ensure proper identification is attached

File for state withholding tax ID numbers with various employee states

To help expand the companys contract options, I took the initiative to take an event planning

course.

Department of Justice, Office of the Inspector General, Management & Planning Division

Washington, DC August 2007 December 2011

Administrative Office Manager

Responsibilities include day to day operations (40 plus employees), staffing,

communication, internal controls, and customer service.

Day-to-Day Operations

Assist and represent the Deputy Assistant Inspector General and the Assistant Inspector

General in a professional and competent manner in all administrative aspects of their

jobs.

Ensure final work products comply with OIG administrative policies and procedures.

Regularly review, and revise as appropriate, the M&P new employee orientation manual.

Conduct M&P new employee orientation during each new employees first week.

Participate in the planning, preparation, and execution of New Employee Orientation

sessions.

Build relationships with M&P staff and managers and counterparts in other OIG divisions

based on a shared commitment to improve the efficacy and impact of M&P operations.

Staffing

Demonstrates flexibility and adaptability in dealing with, and responding productively to,

unanticipated resource shortages.

Always look for innovative ways to recruit high quality candidates for current and

anticipated student vacancies and to minimize attrition.

Establishes and carries out onboarding activities to ensure successful transition of

newly hired employees into M&P.

Communication

Demonstrate effective listening, oral, and written communication skills.

Listens effectively and clarifies information as needed; facilitates an open exchange of

ideas and fosters an atmosphere of open and cordial communication.

Displays dependability and reliability.

Internal Controls

Establishes and maintains effective internal control over responsible activities; raises

relevant internal control issues to the attention of senior M&P staff for consideration

and/or resolution.

Proposes the development of procedures, appropriate internal controls, and policy

changes as appropriate in support of effective program administration, resulting in

measurable progress toward addressing any identified weaknesses or deficiency.

Customer Service

Customer inquiries are responded to within one business day.

Ensures that responses to customers are timely, address the customers needs, are

courteous and professional, and are technically correct.

Administrative Office of the US Courts March 2004 August 2007

Washington, DC

Court Administration Policy Staff, Office of Court Administration

Court Administration and Case Management (CACM) Committee of the Judicial Conference

Administrative Assistant, 318

Performed day to day duties of answering phones, filing, organizing, answering and

deferring questions, Time & Attendance, setting up meetings and conference calls,

keeping calendars, and proofreading correspondence, reports, and agenda items.

Drafted two bills for Congress to add courthouses, correspondence to judges, and

researched and wrote CACM Committee meeting agenda items (records management).

Answered questions from office staff regarding general office policies and procedures.

Drafted portions of Committee reports, bills for Congress, Committee meeting agenda

items, and correspondence to various judges regarding Committee meeting activities.

Created and responded to emails and correspondence from various judges, clerks of

court, attorneys, civilians, and office staff.

Administrative Office of the US Courts, Washington, DC January 2001 - March 2004

Accounting and Financial Systems Division, Office of Finance and Budget

Administrative Assistant, 318

Administrative Assistant for two Deputy Chiefs.

Performed day to day duties of answering phones, filing, organizing, answering and

deferring questions, Time & Attendance, setting up meetings, keeping calendars, and

proofreading correspondence.

Supported five additional branch chiefs and their respective branches.

Dombroff & Gilmore, Washington, DC November 1999 - January 2001

Legal Secretary

Secretary for two partners and one associate in an Aviation Litigation law firm.

Performed day to day duties of answering phones, filing and organizing office.

DOD, Depart of the Navy, Bureau of Medicine and Surgery

November 1998 - November 1999

Secretary, GS-318-6/4

Medico-Legal Office of the Surgeon General of the Navy

Responsible for typing the reports to the National Practitioners Data Bank, the Defense

Practitioners Data Bank, and the Federation of State Medical Board.

Washington Redskins Service Level Security Supervisor August 1997 February 2002

Responsible for securing the player locker rooms of FedEx Field at all times.

Supervised 30 employees.

When there was a breach of security, management came directly to me to take the

appropriate steps to correct the situation.

Recruited, reviewed applications, conducted interviews, processed new employees'

paperwork, and trained employees for the season.

Coordinated all post assignments and scheduling before each game, recording each

employee's time during the game.

Worked directly with stadium management, federal and local law enforcement personnel,

NFL players, coaches, and owners, and the NFL officials.

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