Professional Profile

Dedicated, detail-oriented, flexible professional with extensive experience in issue management, fiscal accountability, ownership and development administration of programs and initiatives. A reputation for accuracy, efficiency and thoroughness, while exceeding expectations on project deadlines. Identification and problem-solving through analysis and initiative. Comfortably addressing diverse staff, vendors, clients and internal/external customer needs. An innovative and motivated self-starter who possesses leadership values, in addition to having the unique ability to balance client issues, escalations and deliverables promptly and consistently.

Expertise

Administrative Reporting & Writing Development Customer Focus & Results Driven Confidentiality & Negotiation Budget Monitoring & Cost Control Time Management Meeting Planning & Scheduling Marketing & Promotions Customer Service & Support Event & Activity Management Equipment & Supply Management Travel Logistics Invitation & Outlook Expert Team Player & Decision Making Procurement & Project Management

Accomplishments

Created relationships with sales/churn representatives from Asurion Wireless Protection Company to analyze Total Equipment Coverage and Wireless Protection Plans which increased sales by 32% after deep diving the root cause of missed opportunities.

Ensured 100% accuracy of timesheets for over 80 Managers and 400 Representatives as per Paid Time Off, Short Term Disability and Family Medical Leave Act under Federal Laws.

Increased efficiency and time management of Executive Management by implementing prescheduled interviews for new candidates for potential employment.

Decreased office and operational spending by streamlining orders and implementing ownership and accountability guidelines per Director Management team, resulting in cost-savings of $25,600 annually.

Skills

Lotus Smart Suite Microsoft Office Case Management iCIMS Corel Suite Orbitz Business STARS MYINFO Taleo PeopleSoft Internet Research Data Entry Outlook Adobe Oracle

Activities and Awards

Hands on Atlanta, Leader Habitat for Humanity Event, Organizer Dorothy Gist Award for Leadership Most Outstanding Employee of 2007 Most Innovative Employee – 2008 Employee of the Quarter - 2010 - Q2 & Q3 Perfect Attendance – 2007-2012

Professional Experience

WebMD, Atlanta, GA February 2015-August 2015

Operations, Administrative Coordinator

To provide administrative and operations support by completing clerical tasks which ensure the efficient and economical transition of the business.

Schedule preventative maintenance, respond to urgent maintenance calls and manage the creation of emergency preparedness plans.

Answer, respond and direct pertinent daily business calls while analyzing and categorizing the need for urgent responses.

Analyze reports for furniture, office supplies, kitchen and pantry needs to ensure adequate inventory is available.

Perform cost-benefit analysis in order to reduce overhead while reducing budget targets.

Communicate regularly with supply vendors to ensure the needs of the business are met.

Liaison between company employees, outside vendors and contractors.

Create and distribute employee, contractors and guest access badges

Manage, maintain and organize furniture inventory and office space floor plan coordination.

Process outgoing/incoming mail daily via FedEx, UPS, USPS and independent couriers.

Oversee and manage capital projects while exceeding major deadlines.

Point of contact for room scheduling and calendar management.

Organize and create initiatives in order to build morale of employees.

Exude, maintain and abide by the brand of the company.

Ensure confidentiality and maintenance of office files, information, planning and documents.

Verizon Wireless, Alpharetta, GA June 2005-September 2013

Executive Administrative Assistant

To support 600 employees which included 10 Executives, 100 supervisors and their direct reports by enhancing executives effectiveness while providing information management support and representing Management.

Maintained executive appointment calendars by planning, re-scheduling, updating and cancelling meetings, conferences, teleconferences and business travel.

Preparation of time sensitive reports and data.

Conference room scheduling point of contact and management meeting scheduler.

Office supply inventory maintenance and request steward.

Achieved 100% Resolution for escalated Executive Director phone calls and complaints in addition to screening calls and providing daily phone coverage.

Maintained executive appointment calendars by planning, re-scheduling and cancelling meetings, conferences, teleconferences and business travel.

Conserved executives time by reading, researching, and routing correspondence; drafting letters, correspondence and documents; collecting and analyzing information; initiating telecommunications.

Exceeded expectations with Onboard/Exit of employees while submitting and completing Client Service Requests.

Organized quarterly events for 300 employees with forecasted budget of $2,500, managed logistics resulting in cost savings of $1,300.

Ensured 100% submission of timesheets within the pay period timeframe.

Assisted and Completed Off-Boarding/Terminations, On-Boarding/New Hires, Internal System Transfers, Rehires and Promotions.

Cross reference with team members and supervisors to ensure payroll audit accuracy based on hours worked versus hours submitted, Family Medical Leave Act, Short Term Disability, Long Term Disability, and shift differential.

Led special projects educating representatives in regards to coding time-sheets accurately with the utilization of PTO or sick time in conjunction with STD/FMLA.

Work with Human Resources and Payroll Department to ensure accuracy and punctuality of coded time-sheet submissions and in some instances during the off-cycle pay period.

De-escalated, resolved issues and educated employees on the payroll coding process, procedures.

Perform various transactions in Management Systems and work closely with Executives, Managers, Employees and Consultants with confidentiality to resolve payroll/benefit issues.

Submit and approve aged time-sheets once the approval time-frame has elapsed for employees.

Develop relationships with Management in order to achieve exceptional call center results.

Research, reserve and invite external guest while tracking headcount to ensure accuracy and space availability and occupancy.

Manage, negotiate and execute all contractual agreements, arrangements and budgets surrounding special events with external vendors and suppliers while still upholding integrity and brand.

Research and reserve transportation, housing and special accommodations, gifts, guest and motivational speakers in addition to entertainment.

Managed and planned quarterly, mid-year and annual review meetings on and off site.

Organized and planned South Area Bi-Annual Meetings and negotiated pricing for meeting literature for all events.

Exceeded expectations as a team player, building relationships and flexibility in order to achieve a service of greatness.

Ensured 100% touch point, feedback and closures daily surrounding Net Promoter Surveys and Help Me, Help You surveys which auto-generate based on internal and external customer experience.

Cascade confidential pertinent information across the organization to executives and management.

Education

Saint Augustine’s University, Raleigh, NC August 1999-June 2004

Bachelor of Science: Business Administration

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