MARY ANN PEÑA-NOLASCO

Mobile: 639**-******* • Telephone: 632-***-****, 632-***-****

e-mail: acrjum@r.postjobfree.com

**** ***** ****** ******, ******** Poblacion, Makati City 1210, Philippines

Work Experience

TAT PHILIPPINES TRAVEL AGENCY April 2013 – March 2015

Leisure Travel Manager

REGENT TRAVEL August 2011 - March 2013

Tours Manager

TAT PHILIPPINES TRAVEL AGENCY July 2009 – July 2011

Operations Manager

DESTINATIONS UNLIMITED October 2004 – June 2009

Operations Manager

CITY TRAVEL CORP. January 2004 – September 2004

Tour Officer

NOBLE ASIA, INC. April 2003 – December 2003

Sales Support Officer

LOYOLA PLANS CONSOLIDATED, INC. April 2000 – March 2003

Sales Support Manager

RAJAH TRAVEL CORPORATION August 1996 – March 2000

Tour Officer

THOMAS COOK TRAVEL April 1993 – July 1996

Senior Travel Consultant

ASIAN DEVELOPMENT BANK IN-PLANT OFFICE

September 1994 – July 1996

MAIN OFFICE – MAKATI CITY

April 1993 – August 1994

INTERNATIONAL JOURNEYS INC. September 1989 – December 1990

Travel Consultant

PERSONNEL MANAGEMENT ASSOCIATION OF THE PHILIPPINES

Treasury Assistant March 1989 – June 1989

Trainee June 1988 – January 1989

Responsibilities

Travel and Operations

Meet with clients to present possible destinations for incentive trips.

Plan itineraries and prepare costing to ensure it falls within the clients’ budget.

Coordinate hotel accommodations, tours, transportation & other land arrangements with tour operators.

Coordinate flight bookings with reservations staff.

Coordinate visa and passport processing with documentation staff.

Coordinate with airline personnel and assist during check – in at the airport.

Act as tour leader during the actual trip.

Prepare tour packages.

Prepare proposals and do sales calls to promote these tour packages and other company products to clients.

Accompany tour operators and hotel sales representatives who come to Manila for sales calls.

Prepare office procedures, work flow and compile the job descriptions of each employee.

Handle clients complaints and provide solutions.

Sales Support

Part of the organizing team for annual events of the company such as Sales Conventions, Annual Awards Night, meetings of Regional Managers and gathering of the sales force.

Search venues and source out suppliers for such events.

Organized annual incentive trip of the company from planning itineraries and coordinating with travel agent for the requirements of the actual trip.

In charge of licensing and reporting to the SEC of new and existing sales people.

Treasury Assistant

Monitoring of annual membership fee payments.

In charge of daily deposits petty cash, daily collection report, check preparation weekly accounts payable.

Assist during the monthly meetings and seminars conducted by the association.

Skills

Knowledge in Microsoft Office

Knowledge in Abacus Reservations System

Knowledge in Galileo Reservations System

Able to speak and write in English and Filipino

Drive a motor vehicle

Multi-tasking

Professional Training

Managing High Performance Sales Teams

Circle for Success Workshop

Galileo Reservations and Ticketing Course

Abacus Basic Reservations Course

Abacus Advance Reservations Course

Abacus Neutral Ticketing Course

Basic Apollo Computer Course

Lufthansa Basic Ticketing Seminar

Blue Ocean Strategy Seminar

Education

1985 – 1987 International Academy of Management and Economics

Business Administration

1982 – 1983 Assumption College

No degree

1978 – 1982 Colegio San Agustin

Highschool

1971 – 1978 St. Theresa’s College Manila

Elementary

Personal Information

Birthday September 25, 1964

Citizenship Filipino

Civil Status Married

Religion Catholic

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