PIERA LOIACONO

** ****** ********

Toronto, ON M*M 1N5

416-***-**** acrjuh@r.postjobfree.com

Profile Retail Professional with over ten years of successful retail management experience, exemplary customer service skills, and the proven ability to lead a team to financial success.

Experience

Sept. 2014-July 2015 Store Manager, Motherhood Maternity - Maternity Leave Contract

Destination Maternity Corp., Yorkdale Mall, Toronto

Within a few weeks, and going into the critical holiday season, gained new knowledge of the operations, and customer of the maternity wear business.

Quickly fostered a work climate that inspired enthusiasm, mutual trust, respect and the teamwork needed to achieve sales goals in the flagship location.

Ensured all members of the team were providing excellent client service by listening, coaching, and personally upholding the standards.

Planned and executed a store move to a larger location within 3 days.

Executed visual directives and floor sets on a biweekly basis.

Nov 2007 – March 2014 Reitmans Canada Ltd.

2011-2014 Store Manager, (Training Manager) Penningtons, Etobicoke

2009-2011 Store Manager, Addition-Elle, Eglinton Town Centre, Scarborough

2008- 2009 Store Manager, Penningtons, Dufferin Mall, Toronto

2007-2008 Assistant Store Manager, Penningtons, Dufferin Mall, Toronto

Promoted from lower volume stores to the highest volume stores.

Carried out job accountabilities in accordance with the store’s financial objectives and the divisional strategy.

Fostered a customer-focused environment by effectively implementing and maintaining customer service standards within the store.

Led the management team by conducting weekly business meetings of best practices to achieve weekly sales targets.

Coached employees on a daily and weekly basis to ensure improvement and development of financial and operational results.

PIERA LOIACONO

416-***-**** acrjuh@r.postjobfree.com

Constructed staff schedules that maximized the sales of the store: analyzed traffic reports, sales reports, and sales team productivity.

Visual merchandising of the entire store according to store plan to keep store fresh and enticing to customers. Strong and consistent execution, planning and delegation of new setups on a weekly basis.

Assessed loss prevention needs and determined action plans to address issues reducing shrink levels down to plan.

Responsible for interviewing, hiring and training new employees.

Managed performance reviews and handled performance issues in accordance with company policy.

Trained new store managers on company policies and operations.

Led and participated in the duties associated with opening and running the daily operations of a new store.

For new stores, interviewed, hired and conducted reference checks for the entire team.

2004-2006 Assistant Manager (Front Shop), C.I.M.S Pharmacy, York University, North York

Assisted pharmacists with filling and distributing prescriptions in a fast paced, highly confidential environment.

Demonstrated professionalism and maintained a strong communicative relationship with doctors in the adjacent clinic.

Restocked shelves, ordered merchandise, maintained cosmetics wall, and interacted with various sales representatives.

Trained new employees and oversaw all cash register counts.

Education

2000 Bachelor of Arts, Sociology, York University, ON

Additional Skills

Proficient use of Microsoft Word and the Internet.

Fluent in reading, writing and speaking English and Italian.

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