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Manager Management

Location:
Romeoville, IL
Posted:
September 04, 2015

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Resume:

CHARLES R. KOCH

*** ******** *****

Romeoville, IL 60446

Telephone: 815-***-****

E-mail: acrjtz@r.postjobfree.com

OBJECTIVE

A challenging environment where a hands-on technical manager who is business savvy, can utilize his education, experience, passion and the ability to translate requirements into action plans and solutions can grow both personally and professionally. EDUCATION KELLER GRADUATE OF SCHOOL MANAGEMENT, Chicago, Illinois Masters in Business Administration

UNIVERSITY OF ILLINOIS-CHICAGO, Chicago, Illinois

Bachelor of Science Degree in Accounting

CERTIFICATIONS

MCP

PROFESSIONAL SUMMARY

Technical hands on manager with skill set to analyze situations and translate desires of my organization and/or customer into infrastructure solutions in the WAN/LAN environment (server, workstation, telecommunications) including design, install, support, and management

Communication skills which facilitate information flow to all levels of the organization from Operations to Executive and the ability to adapt to various styles of management

Continuous upgrade of skill set with a focus on current trends within the technology realm and my organizations industry

Vendor management skills which allow for efficient and effective solutions to be implemented using 3rd parties and integration with internal staff

Proven track record of extremely stable infrastructure solutions where mission critical

(24X7) applications are desired and/or required

Proven track record for retention of clients in addition to ability to work with teams using both client and/or internal personnel

Proven track record for retention of managed personnel (Zero Turnover) TECHNICAL KNOWLEDGE

Operating Systems: Windows Server 2003/2008/2011SBS/2012 Server (AD), Windows XP/Vista/7/8/8.1/10, VMware ESXi 4X/5.X

Networks: TCP/IP, VPN

Deployment/Help Desk Software: Kesaya, Connectwise Data Backup/Recovery: Acronis True Image, Symantec Backup Exec System Recovery/Ghost

E-mail: Microsoft Exchange Server 5.5/2003/2007/2010 Security: SonicWALL Firewall, Meraki

Smartphones/Tablets: Android Devices, Apple Devices, Windows and Blackberry EXPERIENCE

AGILITY NETWORK SERVICES, Inc., Chicago, IL 2005 - Current Senior Network Consultant

Total client responsibility in the small to medium business (SMB) marketplace. Day to day management of clients utilizing Kesaya Managed Server Provider (MSP) platform.

Pre-sales work consisted of meeting decision makers at prospective clients and then performing the process of creation of a Systems Assessment document which gave clients a snapshot view of their network in terms of conformance to best practices in the industry

Once the client is on board the process of managing the day to day operation of their infrastructure was performed in addition to staffing our Support Desk weekly

Infrastructure management consists of troubleshooting workstation and server issues, Software/hardware upgrades of workstations and servers and their associated Operating System software in addition to user applications and monthly maintenance plans

Creation of budgets in addition to proposals and project plans for recommended updates involving all aspects of the network infrastructure wiring, switches, firewalls, Network Attached Storage (NAS) etc.

Management of 3rd Party Vendors at client sites

Total management of all aspects of the network from the standpoint of security

(Firewalls), connectivity (Switching) and end user security (Active Directory)

Migration of servers from traditional environments to virtualized utilizing VMware ESXi

HEALTHCARE ASSOCIATES CREDIT UNION, Naperville, IL 1999 - 2005 IT Director/Manager

Created the Information Services department which included staffing, infrastructure design, policy and procedure generation and the establishment of service levels.

Help Desk and operations support for 24X7 in-house financial transaction processing system.

LAN/WAN design, installation and support of multiple branch locations.

Integration of 3rd party service providers (ATM, Home Banking).

Maintenance and upgrade to all network servers, desktop computers, routers and switches.

Supervised three member team which provided support of operations as well as handling problem reports from service providers and users.

Extraction of data from DB2 database using various SQL capable tools.

Project management involving system conversions, mergers, business processes and workflow revisions. Creation of documentation standards for departmental personnel.

Generated disaster recovery, intrusion detection, virus detection and e-mail filtering plans.

Generated annual technology plan and budget.

Liaison regarding PBX phone system issues.

IT purchasing for the entire organization.

Management of Telco expenses.

Integration of systems and technologies with planning and budget control

Conversion to in-house financial transaction processing solution. Included Debit/Credit cards, ATM and Home Banking, representing 50,000 members and $150 million in assets

Installed, maintained and upgraded network to Microsoft Server 2003/Exchange 2003 and desktop computers to from Windows 95/98 to Windows 2000 Pro

Transitioned paper documents from manual storage to optical storage system (OTG) and fax server technologies (Captaris Rightfax)

Introduction of Thin-client and VPN technologies into branch operations (Citrix) and remote clients

PULLMAN BANK AND TRUST, Chicago, IL 1994 - 1999

Assistant Vice President/Systems and Technology Officer

Researched, designed and installed LAN/WAN consisting of Novell Netware, Microsoft NT, Windows 3.1, 95 and Cisco Routers which supported operations.

Managed four employees and supported 300+ workstations.

Created standards for systems to ensure quality.

Created, designed and managed projects from conception to completion.

Provided IT budget and scheduled completion dates of projects.

Established Helpdesk in order to support users from all business units and remote branch locations. IT purchasing for all locations.

Directly oversaw creation of Network Services Department from inception to completion

Managed infrastructure conversion from Alltel Systematics to M&I processing

Introduced COLD processing for report and system storage

Introduction of Thin Client technology (Citrix) for execution of centralized software offering

Promoted from Automation Analyst position (1994 -1996)



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