Bhanu Kiran Sangam

acrjt8@r.postjobfree.com

Ph: 480-***-****

Professional Summary

10+ years of progressive experience in the field of Business Analysis, design, implementation and maintenance of applications in Credit card/ Banking and Health Care & life Insurance domains.

In-depth knowledge of creating use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow.

Strong understanding of project life cycle and SDLC methodologies including Waterfall and Agile.

Prepare and work on deliverables like Project Charter, Requirements report, Project Execution plan along with design work objects, Solution quality assurance and Project Implementation plan.

Responsible for handling business needs assessments and cost/ benefit analysis to align the technology of the company with their business strategies.

Collect Business Needs from management, enhance requirements from end user and convert the requests into workable solutions.

Well experienced in User Stories creation, Use case specifications creation and present to technology tams.

Well experienced in Process flow, Business flow, Data flow and Use case diagrams creation by using Microsoft Visio.

Device and document general system design (Project POA & POD diagrams) based on the client’s anticipated requirements.

Identify project risks / dependence and provide recommend solutions.

Proven skills in SQL query design & optimization and Data analysis

Well experienced and Used Query Analyzer, Execution Plan to optimize SQL Queries.

Experienced in Data profiling, Data modeling and Data mapping

Good knowledge in Data mining, Data warehousing, Data-Mart concepts

Work in close co-ordination with the testing team in developing test plan and test cases from functional and business requirements.

Work with Quality Assurance team and prepare Requirements Risk Analysis and scoring.

Review test plan and test conditions created by QA team and ensures that they are signed off from the required and development teams.

Extensive experience in analyzing, documenting, validating and managing the business requirements of stakeholders and end users related to customized information management systems solution.

Facilitate Project Definition Phase, Analyze and design calls and act as liaison between Business, technology teams and Subject Mater Experts. Prepare Minutes of Meeting and publish to project team.

Closely worked with Data Modelers, UE/UI designers, Analytics managers, Content managers and IT architects for developing various business Web and Mobile applications.

Hands on experience on Requirement Traceability Matrix (RTM).

Develop and perform timely and consistent project reporting such as project status, decisions, action items, upcoming tasks and deliverables with project workbook.

Create and present timely & relevant reporting on costs, variance and forecasts to the stakeholders.

Weekly project status report preparation and share with core team.

Perform post implementation validation with Business and perform project closure activities.

Identify Demand management re-engineering ideas and provide to initiate new project initiations.

Compliance with process and well experienced in Process improvement activities.

Delivery management:

Projects – Initiation, Planning, Analyze, Monitoring and Controlling and Closing – From Kick-off to Sign-off.

Preparation of Project Charter, Functional Requirements, Project Plan and Implementation plan.

Executing Projects using AGILE Methodology (Using SCRUM). Also played Scrum Master Role for few teams.

Defining and Monitoring SLA’s for the project / program.

Worked in Client Interaction (Onsite-Offshore Model).

Quality - Planning, Reviews, Metrics Building and Analyzing.

Resolving issues out of delivery and set up escalation procedure for monitoring the same.

Technical Skills Summary

Software tools Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project, SharePoint, Visio), iRias, Rally, Share point, SDLC2.0, FILE-AID, CHNAGEMAN, SPUFI, XPEDITOR, ISPF, Mobius, JOBTRACK, TCR, MQC, WinARES+, MANAGENOW, RAThouse and Sync Balancer.

Databases DB2, IMS DB/DC and Data com.

Technologies IBM COBOL, JCL, VSAM, MVS, CICS, PL SQL

Methodologies SDLC 2.0, RUP and Agile (Scrum)

Testing Tools HP Quality Center, ALM 11.5, TCR

Project Tools Microsoft Project, Rally and Clarity.

Education & Certifications

B.E (Bachelor of Engineering in Electrical & Electronics Engineering from Madras University, India)

Certification: Certified Scrum Master.

Undergone IIBA Certified Software Business Analyst Program.

Professional Experience

Project : Dynamic Application Apr 2014 - till date

Client : American Express, Phoenix, USA

Role : Sr. Business systems Analyst

Dynamic Application project aims to increase the number of prospects who complete their application by simplifying and streamlining the application process, while recognizing the need for flexibility and personalization thereby enhancing customer experience. This will help in driving Card Member acquisition by moving more people’s application from pending to approve status and once their applications are approved. Also aims to provide Marketing with the flexibility to switch/move/add fields to the application and to offer Dynamic application experience to a select portion of applicants as part of marketing test in production.

The key functionalities developed as part of this project are:

• Create a more flexible application process that can “expand” for segments that need additional information

• Create an “always on” testing platform, for testing additional fields and understanding impact to conversion

• Ability to ask additional account set up questions, without impacting conversion

Roles & Responsibilities:

Involved in project initiation phase and captured HLBN and prepared Agile charter.

Impact request submission and engage required technology teams based on their responses.

Ensure phase wise deliverables are on track and get necessary approvals on time. Agile method Deliverables like agile Charter, Prioritized Backlog, Story point estimates, Release Plan, KANBAN document with WIP details and show and tell documents.

Worked on detailed iteration planning and Continuous Product Backlog refinement while preparing for future Iterations. i.e., analyze new stories added to the Product Backlog, estimate the story points, split stories and prioritize/ re-prioritize stories where needed.

Works collaboratively with the rest of the core team members to decompose User Stories into tasks and Assists the rest of the core team members in resolution of impediments related to User Story solution development.

Opportunities to improve future Iterations identified during Iteration Retrospective.

Daily Stand up meetings to monitor progress of the Iteration and take corrective actions

Worked on setting up the Team KANBAN board and determining the Work In Progress (WIP) limit for each of the KANBAN state.

Initiate Solution Architecture review federated governance activities.

Identify project risks / dependence and provide recommend solutions.

Effort estimation and creation of project schedules. Creation of work breaks down structure by using Responsibility Assignment Matrix to assign the task and ensure the deliverables in time.

Work with Quality Assurance team and prepare Requirements Risk Analysis and scoring.

Review test plan and test conditions created by QA team and ensures that they are signed off from the required and development teams.

Develop and perform timely and consistent project reporting such as project status, decisions, action items, upcoming tasks and deliverables with project workbook.

New and modified functionality demonstrated to the customer during the Show & Tell

Create and present timely & relevant reporting on costs, variance and forecasts to the stakeholders.

Perform post implementation validation with Business and perform project closure activities.

Skill Set & Tools : Microsoft office Suite, Microsoft Project, Microsoft Visio, ALM 11.5, Clarity, Rally, iRise, Share point, PMDB and SDLC 2.0.

Project : AIC 3.0 Nov 2013 - Apr 2014

Client : American Express, Phoenix, USA

Role : Sr. Business systems Analyst & QA Analyst

Acquisition Incentive Control (AIC) is very successful in identifying applicants who have now or have had identical or similar cards. If these applicants are approved for another card (the approval process itself is not affected by AIC), we withhold any acquisition incentive which they otherwise may have earned. This restriction is disclosed to would-be applicants before they apply. The messaging on the disclosures, although accurate, is confusing to some applicants. And the CCPs who are questioned by applicants and CMs regarding the exact rules are challenged to explain them. In particular, it is difficult to explain to applicants and CMs what constitutes a similar card, one that is within the same family of cards. And so to address this, both Consumer and OPEN business units will remove all current card product associations (also referred to as “Family Groupings”).

Roles & Responsibilities:

Involved in project initiation and elicit business requirements into High Level Business Needs (HLBN) as per project vision.

Submitted Impact analysis request and engage required technology teams based on their response.

Facilitate Project Definition Phase, Analyze and design calls and act as liaison between Business, technology teams and Subject Mater Experts. Prepare Minutes of Meeting and publish to project team.

Convert High Level Business Needs to Requirements by using Requirements Traceability Matrix and prepare use case specifications.

Worked on deliverables like Project Charter, Requirements report, Project Execution plan along with design work objects, Solution quality assurance and Project Implementation plan.

Initiate Solution Architecture review federated governance activities.

Identify project risks / dependence and provide recommend solutions.

Project management activities include project planning, tracking of project cost, project deliverables and resource handling.

Maintain up to date documents in share point and initiate of sign-off and approval process for all phases of the project deliverables.

Worked as a QA analyst and prepared test plan and captured Requirements Risk Analysis and scoring.

co-ordinate with impacted application systems testing team and involved in SIT, UAT and regression testing.

Prepared various test reports (Build, SIT and UAT test reports) and obtained required sing offs.

Test data analysis and modeling based on requirements and execute the test scenarios.

Develop and perform timely and consistent project reporting such as project status, Daily test status, action items follow up, upcoming tasks and deliverables with project workbook.

Create and present timely & relevant reporting on costs, variance and forecasts to the stakeholders.

Perform post implementation validation with Business and perform project closure activities.

Skill Set & Tools : Microsoft office Suite, Microsoft Project, ALM 11.5, Clarity, iRise, Share point, PMDB and SDLC 2.0.

Project : IAN Auto Remediation Apr 2013 - Nov 2013

Client : American Express, Phoenix, USA

Role : Business systems Analyst

The IAN Automatic Remediation Project is addressing failures experienced by newly acquired card members in IAN Partner/Proprietary channels. This causes CMs to not be able to use their IAN immediately to achieve the Bonus in the channel as expected. Remediation of Delta Instances is being handled manually. This Project will implement an automatic detection and remediation process to address any IAN channels that experience such failures.

Re-architecting the IAN process to first check if systems are available to fulfill the Instant Account Number to the CM. If systems are not available, a general PEND message will be displayed to the CM. This will prevent an IAN from being generated, and when the CM is approved and receive credit card in mail, the CM can spend to achieve their spend award. Display a notification to CMs that experience a break in the IAN channel post decision that they will receive their award. We will build a capability to automatically fulfill the notification displayed to the CM and remediate CMs with the appropriate bonus.

Roles & Responsibilities:

Submitted Impact analysis request and engage required technology teams based on their response.

Facilitate Project Definition Phase, Analyze and design calls and act as liaison between Business, technology teams and Subject Mater Experts. Prepare Minutes of Meeting and publish to project team.

Convert High Level Business Needs (HLBN) to Functional Requirements by using Requirements Traceability Matrix and prepare use case specifications.

Worked on deliverables like Project Charter, Requirements and use case document, Project Execution plan and Project Implementation plan.

Initiate Solution Architecture review federated governance activities.

Maintain up to date documents in share point and initiate of sign-off and approval process for all phases of the project deliverables.

Helped to QA team on preparation of RRA and test reports (Build, SIT and UAT test reports) and obtained required sing offs.

Develop and perform timely and consistent project reporting such as project status, decisions, action items tracking, upcoming tasks and deliverables with project workbook.

Create and present timely & relevant reporting on costs, variance and forecasts to the stakeholders.

Perform post implementation validation with Business and perform project closure activities.

Skill Set & Tools : Microsoft office Suite, Microsoft Project, Mercury Quality Center, Clarity, Share point, PMDB and SDLC 2.0.

Project : 100% Risk Adjusted Pricing Dec 2012 - Apr 2013

Client : American Express, Phoenix, USA

Role : Business systems Analyst & QA Analyst

In offering Instant Account Numbers, the first disclose to the prospect/customer what the terms are of our offer, including the interest rate we will charge. This may be a single rate, several possible rates, or a range of possible rates. After risk-assessing instant account number applicants, if we do not offer them the lowest of advertised rates, we must present them with a Risk-based Price Notification (RBPN) form and ensure that they have seen it before they make any spend.

Roles & Responsibilities:

Involved in all project phases like Initiation, Analyze, Design, Build, Test and implementation phases.

Facilitate Project Definition Phase, Analyze and design calls and act as liaison between Business, technology teams and Subject Mater Experts. Prepare Minutes of Meeting and publish to project team.

Convert High Level Business Needs (HLBN) to Functional Requirements by using Requirements Traceability Matrix.

Worked on deliverables like Project Charter, Requirements report, Project Execution plan along with design work objects, Solution quality assurance and Project Implementation plan.

Initiate Solution Architecture review federated governance activities.

Project management activities include project planning, tracking of project, project deliverables and resource handling.

Worked with offshore teams and worked on test execution.

Maintain up to date documents in share point and initiate of sign-off and approval process for all phases of the project deliverables.

Worked as a QA analyst and prepared test plan and captured Requirements Risk Analysis and scoring.

Published daily test status and test progress to team.

Worked on defect tracking and well maintained route cause and resolution updates in Quality center.

Prepared various test reports (Build, SIT and UAT test reports) and obtained required sing offs.

Develop and perform timely and consistent project reporting such as project status, Daily test status, action items follow up, upcoming tasks and deliverables with project workbook.

Perform post implementation validation with Business and perform project closure activities.

Skill Set & Tools : Microsoft office Suite, Microsoft Project, HP MQC, Clarity, Share point, PMDB and SDLC 2.0.

Project : Instant Account set up in CRPS and GRMS Jun 2012 - Nov 2012

Client : American Express, Phoenix, USA

Role : Business systems Analyst

Ensure that instant accounts are setup in CRPS and GRMS in as close to real time as possible to allow for proper risk decision and customer management. The goal is to decrease all set up time in CRPS and GRMS that impact our ability to work fraud cases instantaneously. We will implement the necessary real time capabilities so that we can apply existing fraud management controls.

Roles & Responsibilities:

Facilitate Project Definition Phase calls and worked closely with Business team to finalize Project Charter and High Level Business Needs.

Facilitate Analyze and design calls and act as liaison between Business, technology teams and SMEs. Prepare Minutes Of Meeting and publish to project team.

Convert High Level Business Needs to Requirements by using Requirements Traceability Matrix.

Elicit and analyze Functional and Non Functional requirements to document on Requirements report.

Prepare and work on deliverables like Project Charter, Requirements report, Project Execution plan along with design work objects and Project Implementation plan.

Maintain up to date documents in share point and initiate of sign-off and approval process for all phases of the project deliverables.

Partner with Quality Assurance Manager to conduct Requirements Risk Analysis.

Weekly project status preparation and present to stakeholders.

Skill Set & Tools : Microsoft office Suite, Microsoft Project, HP MQC, Clarity, Share point, and SDLC 2.0.

Project : AMEX GNA Rules Dev FP 2011 Apr 2009 to Jul 2012

Client :American Express, Salt Lake City, USA

Role :GNA Rules Architect / BSA

GNA rules will involve in application processing starts with data gathering, verification and decision. As part of FP projects all non SQP funded project rule changes will be handled through FP projects. All SQP funded projects are handled through the NP projects.

Responsibilities:

Elicit business requirements into High Level Business Needs as per project vision and document in Project Charter.

Responsible for handling business needs assessments and cost/ benefit analysis to align the technology of the company with their business strategies.

Collect Business Needs from management, enhance requirements from end user and convert the requests into workable solutions.

Developed User Stories, Use case specifications and present to technology tams.

Worked on Process flow, Business flow, Data flow and Use case diagrams creation by using Microsoft Visio.

Device and document general system design (Project POA & POD diagrams) based on the client’s anticipated requirements.

Worked on Batch Rules, Online Rules and Control Edit rules process and documented process documents by using Microsoft VISIO.

Requirements gathering for Project Definition Phase and prepare Project charter.

Decomposition of HLBN to business requirements and functional/non functional requirements.

Facilitate Project Definition Phase, Analyze and design calls and act as liaison between Business, technology teams and SMEs.

Worked on deliverables Requirements report, Project Execution plan along with design work objects and Project Implementation plan.

Maintain up to date documents in share point and initiate of sign-off and approval process for all phases of the project deliverables.

Identify project risks and recommend solutions.

Create and present timely & relevant reporting on costs, variance and forecasts to the stakeholders.

Performing Impact analysis of Business needs / requests.

Provide inputs to analyze and prepare the design forecasts to the stakeholders to proceed with build activities.

Attend Architect review board and Governance board meetings and provide new initiatives for the approval process.

Code review and perform peer and architect reviews to get appropriate signoffs.

Review test plan and test conditions created by QA team and ensures that they are signed off from the required and development teams.

Supporting for SIT and UAT by resolving the defects logged in Quality Center.

Preparation of implementation activities and support on release activities.

Review and provide fix to the incidents logged in Manage now and provide root cause analysis.

Identify Demand management re-engineering ideas and provide to initiate new project initiations.

Worked on GNA Rules configuration activities and ensure all the test regions are up to the mark with testing projects.

Part of process improvement worked on GNA Rules configuration process document with the help of Microsoft Visio.

Part of process improvement worked on RAThouse tool designed which gives flexibility to generate conflict reports, statistics, quality measurement reports, peer & Architect review process and flexibility to execute all table changes from RAThouse tool.

Part of process improvement prepared GNA Rules owned tables manual with provides the importance of each table and it’s fields. Process document to update those tables from Mainframe green screens and NASP screens.

Worked on monthly BIN range inventory report generation and shared with stakeholders about monthly BIN depletion and available BIN numbers.

Skill Set & Tools : Microsoft office Suite, Microsoft Project, Microsoft Visio, HP Quality Center, Lotus notes DB, PL SQL, WinARES+, MANAGENOW, RAThouse and Sync Balancer

Project : Zebra Project Jul 2008 to Apr 2009

Client :American Express, USA

Role : Tech Lead/Senior Developer

New American Express credit card market introducing for Australia. The main processing involves verifying applications for Fraud Check, Amex Experience Check, Duplicate Check and other checks, real time/batch Credit Bureau review, scoring, decision, card assignment and creating different downstream files for further processing of application in various downstream systems. Also the system tracks the source of the application merchant wise, commission payment, tracking the product performances for future projections.

Responsibilities:

Enhancement on existing system as per the new requirements

Impact analysis of maintenance request.

Preparation of Project Estimation and sizing

Worked on design objects and hand it over to team for build.

Coding, Code review sign offs for peer and architect review

Participated in test cases result review for SIT and UAT.

Support on project implementation activities

Production problem identification, fixing and providing the Root cause analysis.

Involved in application and technology training to new joiners

Involved in quality management trainings.

Worked on Demand management re-engineering savings.

Skill Set & Tools : IBM COBOL, JCL, VSAM, MVS, DB2, FILE-AID, Z/OS, UNIX, CHNAGEMAN, SPUFI, XPEDITOR, ISPF, JOBTRACK, Managenow and MQC

Project : CAPN Balance Aug 2007 to Jul 2008

Client : American Express, USA

Role : Tech Lead/Senior Developer

The CAPN balancing and control system will balance the financial reports between sending and receiving systems.

Responsibilities:

Code development and prepare the balancing reports based on Axiom reports

Monitoring the Production Cycle and supporting the production cycle.

Enhancement of Existing Systems according to client’s requirement

Resolving the incidents logged in the Manage now.

Analysis, Design, Development and Testing of Programs.

Worked on ad hoc jobs and prepared reports by using PL SQL and placed the reports in Mobius.

Involved in Assembly & component test case execution.

Prepared SIT test conditions and involved in SIT test case execution.

Skill Set & Tools : IBM COBOL, JCL, VSAM, MVS, DB2, FILE-AID, Z/OS, UNIX, CHNAGEMAN, SPUFI, XPEDITOR, ISPF, JOBTRACK, Mobius, Managenow and MQC

Project : AIM Together Jan 2006 to Aug 2007

Client : Thrivent Financiers for Lutherans, USA

Role : Senior Developer

The Matured Annuity/ Supplementary Contract (MASC) System is designed to facilitate the processing of records dealing with the proceeds released from the maturity, surrender, or death claims of a regular life or annuity contract. When the termination of one of these contracts occurs, some of the settlements options available include leaving the proceeds on deposit at interest or receiving some form of periodic payments. The MA/SC System handles the activities needed to maintain these matured annuities and supplementary contracts.

Responsibilities:

Enhancement of Existing Systems according to client’s requirement.

Review the requirements sent by the client.

Monitoring the Production Cycle and Supporting the production cycle.

Resolving the incidents logged in Remedy and update route cause and resolution.

Analysis, Design, Development and Unit Testing of Programs.

Involved in SIT test cases preparation and execution.

Skill Set & Tools : IBM COBOL, JCL, VSAM, MVS, Data Com, FILE-AID, Z/OS, UNIX, CHNAGEMAN, SPUFI, XPEDITOR, ISPF, JOBTRACK, Managenow and MQC

Project : Aviva Insurance Oct 2003 to Dec 2005

Client : AVIVA, UK

Role : Developer

PPO maintains all employee, dependent and eligibility data online, providing immediate Verification that the patient is covered for specific dates of service claimed. PPO module maintenance provides which holds the information for individuals, organizations and facilities who provide health care services to patients. These details will be entered in the PPO system via online and/or batch mode.

Responsibilities:

Enhancement of Existing Systems according to client’s requirement.

Review the requirements sent by the client.

Code development and Unit Testing of Programs.

Performing the peer reviews for development code.

Skill Set & Tools : IBM COBOL, JCL, VSAM, MVS, Data Com, FILE-AID, Z/OS, UNIX, CHNAGEMAN, SPUFI, XPEDITOR, ISPF, JOBTRACK, Managenow and MQC

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