Manager Project
Resume:
**** ****** **** ******, ** *****
* 423-***-**** *
acrjsr@r.postjobfree.com
ELIZABETH KAULFUSS, MBA, SPHR
HUMAN RESOURCE GENERALIST/MANAGER
OBJECTIVE:
Seeking an individual contributor or management opportunity with leadership responsibilities including problem solving, planning, and driving an organization to achieve business results.
CAREER SUMMARY:
A strategic and results-oriented Human Resource Generalist with a strong background in training and development, benefits, compensation, recruiting, employee relations, communications, process improvement and service delivery. I have 10 years of solid HR experience in a corporate environment as well as excellent communication and problem solving skills.
PROFESSIONAL EXPERIENCE
Cabela’s, Inc.
March 2015-August 2015
Human Resource Manager II
Responsible for the overall Human Resource function of multiple retail stores in the South East region, including wage and salary administration, employee relations, administration of benefit programs and health services, and recruitment and onboarding of new employees.
Works closely with site managers, employees, and Corporate Human Resources to carry out all company policies and procedures and develop new programs to enhance employee relations.
Maintains a competitive pay structure for positions in the labor market area. Monitors area labor market activity.
Conducts wage and salary surveys for appropriate geographical area.
Creates new job descriptions and evaluates existing job descriptions as necessary.
Ensures employees are treated according to company core values and facility is in compliance with all applicable corporate policies and government regulations including but not limited to: Affirmative Action, EEOC, ADA, FMLA, and Fair Labor Practices.
Reviews personnel actions and counsels with site managers on individual employee issues.
Shares information with all members of the facility in an appropriate manner to ensure working knowledge of applicable policies and regulations.
Develops and implements safety procedures, rules, regulations, and accident prevention programs for facility in cooperation with corporate safety initiatives.
Conducts safety inspections and coordinates safety committee meetings.
Oversees prompt accident reporting and investigation.
Trains or coordinates training for supervisors and employees on such things as: new employee orientation, safety training, policy, and basic supervisory skills.
Provides training and coaching to assist managers in their engagement efforts.
BlueCross BlueShield of Tennessee
December 2007-March 2015
Human Resources Service Consultant
Oversee initiation, development, and completion of responses to Requests for Proposals (RFPs). Provide RFP evaluation, writing, and other expertise to enable company to grow and diversify its business base. Provide proposal management and writing expertise that includes managing, writing, editing, and working closely with Business Development and Management personnel.
Developed and maintained broker relationships, identified sources, placed risks and identified product and service opportunities.
Supported fiduciary relationship/responsibility with CFO in order to administer and protect the fiscal and structural security of the 401k, other benefit plans, the organization and the well-being of employees and customers.
Perform in-depth resolution for high level, complicated HR case management issues involving all facets of HR (training and development, benefits, compensation, recruiting, employee relations, communications, service delivery).
Leave Counseling: helps employees navigate the various leave options including STD, LTD, FMLA, Unpaid LOA, and Parental Leave. Coordinates with all departments necessary.
Responsible for developing, capturing, maintaining, and providing training on vital information in the HR Solutions Systems. Including HR Help Desk, Job Aids, FAQs, Desk top Procedures, Workflows, Training Guides, etc.
Responsible for working directly with HR Service Unit Manager in maintaining solutions content. Recording and updating all HR processes, procedures, and workflows. (FAQs, LMS, HR Help Desk, scripts, job aids, workflows, etc) and on Quality Initiatives.
Monitors and analyzes closed HR Help Desk reports, individual inquiries/cases, new trends and events to determine if scripts need updating or training is needed on HR specific topics for HR team or company wide.
Responsible for conducting and/or coordinating training for the HR team on processes, procedures, workflows, skills, technologies, etc.
HR Service Unit account manager for multiple systems to include PeopleSoft, FACETS, NexTrack, CRM/Help Desk, IVR/Telephone, Kronos, etc. Works directly with HRIS and other parties to assure all systems utilized are configured, updated and tested properly.
Escalation/Resource Coordinator: Serves as a liaison to parties inside and outside of HR including vendors to resolve escalated issues. Decision Point for undocumented escalation avenues.
Project Manager for continuous improvement initiatives and other divisional assignments.
Liaison for Human Resources Business Consultants, Total Rewards and other areas of HR
Project manager for employee service anniversary gift and event programs: plans, budgets, negotiates contracts on behalf of BCBST and coordinates two high profile events each year.
Exit counselor for voluntary terminations including retirement: Ensures understanding of benefits plans, coordinates with other departments to complete transition
BlueCross BlueShield of Tennessee
February 2006-December 2007
Human Resources Specialist
In depth knowledge of HR processes, procedures, transactions, workflows, etc.
Manage and administer active employee and retiree benefits.
Coordinate leave transactions.
Provide guidance and assistance to the workforce and external parties requesting any Human Resource related policy information or services.
Served as a trainer for less seasoned HR employees by providing documented training modules
Acted as project lead for HR processes documentation contributing to the implementation of the People Center and Help Desk.
BlueCross BlueShield of Tennessee
August 2004-Febuary 2006
Service Representative II
EDUCATION
Bryan College, Dayton, TN
Bachelors of Science in Business Administration
August 2002 – May 2006
Bryan College, Dayton, TN
Masters of Business in Business Administration
August 2012 – May 2015
COMPUTER SKILLS
Adobe PageMaker
Facets
Microsoft Office
Nextrak
IS/400 - Infinium
ADP
Taleo
Brass Ring
Workday
Oracle PeopleSoft
Oracle Helpdesk
Kronos
ACADEMIC/PROFESSIONAL DEVELOPMENT
SPHR Certified
SHRM Chattanooga Member
SHRM National Member
Optimist International Oratory Presentation Zone winner
REFERENCES
Tonya Lytle
HR Service Consultant
BlueCross BlueShield of Tennessee
Pamela Smith
Benefit Reporting, Operation Support & Claim Hold Manager
CIGNA
Laura Dansbury
Operations Manager
CIGNA
Andy McDonald
Talent Acquisition Manager
K12 Online Public School
Lynn Yates
VP HR and Service Fulfillment
Ringgold Telephone Company
Contact this candidate