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Customer Service Manager

Location:
Harrison, NJ
Posted:
September 04, 2015

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Resume:

Yensy Rodriguez

*** *** **. ****, ** Sec Floor

Bronx, NY 10455

(646) 578- 5793

acrjro@r.postjobfree.com

Hiring Manager or Internship Coordinator.

Please allow me to express my interest in employment in any type of opening available. The experience I have acquired in the retail field has given me patience and the knowledge required to succeed in any position. This expereince from both my education and work expereince has provided me with a great deal of reliable customer service skills. Skills that help me to communicate to a large group of people because I am bilungual, and work with a people of any background.

My education in High School and throughout college provided training and knowledge both in the field of business as well as the civil service, and criminal justice field. During my time in Borough of Manhattan Community College I was the team leader in my business course and was responsible to the presentation of our final project. While attending John Jay I have attended several workshops and seminars to help deal with time management and interpersonal communication skills to help deal with the pressures in the real world. These programs help me to be more effective in dealing with people and efficient in any job position.

My work experience is based on retail is very well developed. Having this experience helps me to deal in pressure situations because often times these establishments dealt with large clientele and I was required to quell many problematic situations such as disruptive clients, and disputes between client and staff members.

Attached is my resume for your review and I am available for an interview at your discretion. Thank you in advance for your consideration and look forward to a response.

Respectfully,

Yensy Rodriguez.

Yensy Rodriguez

997 Ave St. John PH Sec Floor. Bronx New York 10455

(646) 578- 5793. acrjro@r.postjobfree.com

Education:

Cardinal Hayes High School for Boys (Archdiocese of NY) Bronx, NY

High school Regents diploma, June 2003.

Borough of Manhattan Community College (CUNY), New York NY

Associates of Arts in Business Administration, May 2009 GPA 3.0

John Jay College of Criminal Justice (CUNY) New York, NY

Bachelors in Science of Criminal Justice, May 2014 GPA 3.4

Relevant Course work:

Accounting, pre-algebra, algebra, pre-calculus, calculus, business 201, criminal justice 101, 201, police science 201, 202, 401, computer information systems. Reliable customer service skills from years of experience in retail dealing with people from all backgrounds.

Work Experience:

Dr Jays Ladies.,1043 Southern Blvd, Bronx, NY 10459 718-***-****)

Security/ Stock/ Receiving/ shoe sales June 16 2014 – Present

In charge of receving all merchandise, and recording all transaction in the company database. Security of the main floor of the department store. In charge of making sure there is no theft and floor is run efficiently.

Shoe Department sales representative in charge of making sure the shoe department is run smoothly and efficiently.

JP Beauty Salon., 1017 Ave St John Bronx, NY 10455

Administrator. Aug 2009 - Present

In charge of all business transactions for this sole proprietor business, such as; accounting, file keeping, general maintence, customer relations, payroll, and merchandising.

After School Program St. Augustine Elementary school

Counselor, recreational leader, tutor 2002-2003.

Assisted in any activities of the day helping in recreational activities in the warmer months, also helped children fourth grade and fifth grade with math, and additional homework.

Diamond Dazzlers Inc., Bronx NY

Cashier/sales/promotion; 2001- May 2002

Responsible for all records in the store in regard to sales and accounting. Handled all money that was coming in and out of the cellular phone section of the establishment. Handed out promotional flyers throughout Fordham Road to inform potential clients of the latest product and best prices. Provided prompt and courteous customer service to all clients in the entering the establishment. Maintained the upkeep of the establishment. Responsible for disposing all trash.

BJays Athletic Footwear, Bronx NY

Salesman/ Stock room clerk; 2002- September 2002

Assisted all clients with courteous service in finding any footwear. Handled all packages of new merchandise and in the stocking and displaying of new merchandise. Responsible for disposing all trash.

Gold City of Harlem Inc., New York NY

Salesman 2004- December 2005

Maintained a clean and presentable jewelry showcase. Assisted in the daily routine of setting up a jewelry store, and cleaning out a jewelry store by putting the items back in the safe.Responsible for disposing all trash.

High Rollers Inc., New York NY

Salesman/stock manager 2005-May2005

Seasonal work where I assisted all clients with courteous customer service, and maintained a clean, neat and manageable stock room. Responsible for disposing all trash.

Ballers Inc., New York NY/ Bronx NY

Salesman/ Stock/ Computer information manager 2005- January 2009

As a salesman helped clients with prompt and courteous service during all times of the year including the holiday hours. Maintained record of all merchandise and stocked all merchandise. Kept a clean and neat stock room for all workers in the establishment. Maintained a record of all merchandise and was responsible for transferring all merchandise to a spreadsheet of the business. Responsible for disposing all trash.

Dr Jays Ladies., 2914 3rd Avenue Bronx, NY 10455

Security/ Stock/ Receiving June 16 2014 – July 12 2015

As security I am entrusted to make sure the lobby and the main floor are secure. This job requires reliable customer service skills to deal with the personalities and the different clients in the area, and also within the job. In stock I am responsible for the maintenance and preparation of all clothing coming in the store. This job requires trust and skill for many times I am left alone to sort through several boxes of clothing. Lastly in receiving the process is one I have just started to be trained in. When the clothing is brought in I am responsible for recording every article of clothing to the computer system to be sent out to the other Dr Jays Ladies locations.

Leadership Activities:

Cardinal Hayes High School Student Council, intermural basketball tournament, homeroom freshman president.

Participated in the Student Council and in all affairs the council dealt with such as hallway and cafeteria duties. Participated in all intermural basketball tournament with my homeroom class. Elected homeroom class president of my freshman class homeroom. Responsible for recording attendance and bringing a record of the attendance to the main office.

Borough of Manhattan Community College, student counselor.

Participated in student counseling services in the College.

Boys’ basketball team St. Simon. Stock Junior High School, Bronx NY.

Skills:

Bilingual fluent in Spanish as well as English, and can understand some French.

Proficient in Microsoft Word, PowerPoint, and Excel

Adobe Photoshop

Able to type 60 wpm.

Licensed driver of the State of New York.



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