Madhu Melkote

San Jose, CA 408-***-****

acrjr2@r.postjobfree.com

Summary: Results-oriented IT Leader with extensive experience in leading Business Systems Analysis in Fortune 100 companies. Experience in Business process architecture, systems analysis, solution design, project management and leading global teams. Seeking a challenging opportunity as IT Manager / Lead Business Systems Analyst

Business Systems Analysis Order-to-Cash IT Architecture

Oracle ERP Applications/R12 Procure-to-Pay Solution Design

Supply Chain and Logistics Inventory mgmt. Service Contracts/Install Base

Ecommerce and B2B Cloud / SaaS Project Management

Skills:

ORACLE, SQL, PL/SQL, XML, TOAD, WINDOWS, WORD, EXCEL, POWERPOINT, VISIO, PROJECT

Oracle ERP Modules: OM, AR, PO, AP, GL, INV, BOM & ENG, CST, MRP, WIP, WSH, FA

Professional Experience

Cisco Systems, San Jose, CA Sep 2007 – June 2015

Business Systems Analysis Manager, IT Dept.,

Managed Business Engagement, Client Relations. Developed IT capability roadmap for Supply Chain Management-IT

Designed scalable solutions that met business needs in Cisco Supply Chain using Oracle ERP, Web, Cloud, Collaboration and BI technologies

Analyzed the business needs, worked with business to define detailed requirements, provided solution options, scoped the project, architect for solution design, author of the functional specifications document on major projects in LSS during Oracle R12 upgrade. LSS project increased business process efficiency

Lead analyst on several of the Order-to-Cash and Procure-to-Pay cross functional projects. Supported Oracle Service Contract/Install Base projects. Designed the Reverse Logistics supply chain business process to reclaim returned products into 3PL warehouse

Architected the solution for Supply Chain Collaboration portal. This collaboration portal has capabilities for partner collaboration, end-to-end visibility and exception management for $40 Billion supply chain

Supply Chain Architect on Cisco’s Country Enablement program which enabled global Order-To-Cash business for the company in EMEA, APAC, and America Theaters. Enabled new local business entities to sell Cisco products in Brazil, Russia, India, China, Mexico and 80+ other countries.

Managed portfolio of logistics applications. Led the analyst team during Oracle R12 project. Engaged with business during major projects on logistics optimization such as Direct Ship, Freight Price Recovery, Freight estimation tool

Enabled B2B/XML messaging capabilities with logistics partners such as UPS, DHL, FedEx and Schenker to provide scalable & flexible solutions

Architected and designed solution for the Return to A-Stock program of customer returns for Reverse Logistics at Cisco for $200 million customer returns and disposition of return products

Lead analyst on the Global Data Center project. Developed application migration strategy & roadmap for supply chain portfolio of 200+ IT applications to the data center and Cisco private cloud

Architected the Supply Chain Risk management application. Managed the end-to-end SDLC for the project. This application mitigated supply chain risk using BI Dashboards for management with drill down capability for operations.

Managed the migration of CRM from Oracle RightNow SaaS to Salesforce cloud

Created test plans and test scripts for progression, regression, system integration, load test and provided criteria and bench marks for application performance. Led the business and project team during UAT to assure software quality during test cycles. Led the business teams to design the UAT to test against requirements traceability matrix. Successfully implemented several projects and deployed major software releases

Zhone Technologies, Oakland, CA Nov 2004 – Aug 2007

Sr. Business Systems Analyst, IT Dept.,

Managed the Oracle ERP Order Management, Supply Chain and Finance applications for the company. Managed the E-Commerce strategy and solutions for the company. Managed the EDI applications.

Designed the automated factory floor quality data collection project to Interface with Oracle quality module. Supported MRP, Inventory, Order Management, Service Contracts/Install Base, GL, AP, AR and Fixed Assets modules in Oracle eBusiness Suite of applications

Designed reports for OM, Manufacturing and Finance groups. Designed Quality and Reliability metrics application to manage quality and reliability of the company’s products.

Designed and Developed major programs to support companies biz process using Oracle eBusiness Suite, including Order Management, Accounts Receivable(Order-To-Cash), Purchase Order, Accounts Payable(Procure-To-Pay), Service Contracts/Install Base, Inventory, Bills of Material, Work in Process, SCP, Costing and Quality.

Supported Agile PLM and Salesforce.com applications. Researched manufacturing execution and warehouse management systems for Oracle eBiz integration

Cisco Systems, San Jose, CA May 2004 – Oct 2004

IT Analyst / Consultant, IT Dept.,

Lead Analyst on the Oracle Quote-to-Order team. Analysed and designed solution for Oracle ERP modules of Order Management, Pricing and Accounts Receivables. Analyzed several cases that came up during Data Migration. Proposed resolution for issue cases.

Education

Master of Science Texas A&M University, Texas

Bachelor of Engineering University of Mysore, India

Certification in Project Management UCSC Extension

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