Terrence Gomes

*** ******* ******, **** #**, Windsor

Phone: 226-***-****

E-mail: acrjpi@r.postjobfree.com

Profile

As a recent business graduate from Algoma University with a minor in marketing; I am looking forward to utilizing my skills and knowledge to benefit your team.

Education

Algoma University, Bachelors of Business Administration (Minor in Marketing)

Honours, Class of 2015

Relevant courses: Financial Management, Business Strategy & Policy, Cost Accounting, Quantitative Management Decision Making,

Sault College, Business Program - Class of 2012

Work Experience

Super 8 Hotel

Front Desk Representative/ Sales Assistant (August 2014 – April 2015)

Greeting guests, checking guests in and out, and processing payments

Providing information on local attractions, and directions to guests

Answering phone calls, booking reservations into computer system

Maintaining front lobby area, including sweeping, mopping trash removal, making coffee and other general clean up

Coordinating housekeeping and room service as per requests

Assisting in setting up specialized rates for groups of travelers to increase business

Triple M Metal LP

Summer Student/Labourer (June 2014 –August 2014)

Performed general labour tasks, shipping./receiving, routine heavy lifting

Ontario Lottery and Gaming Corporation

Customer Service Representative (May 2011 – June 2014)

Responded to retailer/customer inquiries and complaints in a professional manner

Performed technical troubleshooting over the phone

Issued credits to retail accounts and mailed forms and paperwork to retailers

Performed filing duties

Maintained detailed call logging for historical purposes and updated customer records

Learned and utilized a variety of internal software programs as well as MS Excel, and MS Word

Enhanced communication skills through call monitoring and further training

Arts Council of Sault Ste. Marie and District

Event Coordinator (June 2012 – August 2012)

Planned and promoted multiple events while keeping within budget guidelines

Managed and directed staff and volunteers, required for each event

Purchased supplies and applied for food vending permits required to operate food vending booth

Secured event venues, obtained required permits for events

Obtained gifts-in-kind, and sponsorships for events from local businesses

Distributed press releases to local and national media outlets and advertised events using a variety of media (social media, posters, etc.)

Called upon past participants and sponsors to inform them of events and encourage participation

Created and maintained participant/sponsor contact lists using Excel

References available upon request.

Contact this candidate