Customer Service Services
Resume:
Joseph M. Gallagher
**-** ***** **** ****, Ridgewood, NY 11385
acrjoq@r.postjobfree.com
June 2015
Dear Hiring Manger:
I am inquiring about the job opening that is available within your company. I am interested in the idea of working for your company and looking forward to explore how this can be a wonderful opportunity to see how our experiences may complement each other towards the company's primary goals.
As a college graduate and a person with over eighteen years in the customer services field, I believe I am qualified for the position due to my extensive experience and knowledge in this area.
For one employer, I handled a busy call center in the pharmacy department, answering queries ranging from inquiries that required me to enter claim information, investigate, and follow-up on any problems or complaints to successful resolutions. Other inquiries applied to member costs(eg. copays, co-insurances, and deductibles), covered services, and to assist the Member Services department or any of the many departments within the company. By performing my responsibilities and other duties as required by the job, the department worked together as a team to provided execellent customer service to our members.
In executing the job responsibilities of my previous employment, those tasks required daily use of Windows and the department's on-line claims program with extended use of Outlook, Word, and Excel applications. At that prior employment, I would not have been able to provide excellent customer service without my excellent verbal skills or problem solving ability all while multi-tasking in a high volume team environment. I always paid attention to detail so I could correctly and expediently complete the tasks assigned to me.
Thank you for your time and consideration. It would be a pleasure to interview with you and I look forward to hearing from you soon. I have a Bachelor of Arts degree in Psychology along with my extended customer services experience from my time in the healthcare industry.
My resume, which is enclosed, contains more detailed information on my experience and skills. I would appreciate the prospect to further discuss the job position that is available within your company and my qualifications while providing any additional information. I can be reached anytime by my contact information listed on the top of this page.
Sincerely,
Joseph M. Gallagher
Joseph M. Gallagher
66-03 Fresh Pond Road, Ridgewood, NY 11385
acrjoq@r.postjobfree.com
Professional experience:
Maxx Mail, New York 2012-2014
Position: foot messenger
Responsibilities:
Delivered package requiring signatures throughout Manhattan daily and in all types of weather
HIP of Greater New York, New York 1991-2009
Position: Pharmacy Clerk
Responsibilities:
Answer member, pharmacy, and mail order questions from the on-line claim adjudication program help desk
Provide assistance to customer services department to maintain customer satisfaction
Enter claim information on the PC
Reconcile and investigate claims in dispute
Process manual submission of claims
Correct disputed claims payment on line
Provide assistance to customer services department to maintain customer satisfaction
Perform various related duties as assigned
Cathedral College Douglaston, NY 1985-1989
Position: Library assistant
Responsibilities:
Filed and catalogued books, periodicals, and microfilm
Processed and preparedness material for the library
Maintained and updated card catalogue file
Provided assistance to students and customers
Education:
Cathedral College, Douglaston, NY (1989)
B.A. Psychology
Skills:
Proficient in all web based systems & Microsoft applications, particularly XL and Word
Basic Spanish
Excellent math skills
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