Sheridan McAlpin

**** ****** **, *****, ** (H)214-***-**** acrjoj@r.postjobfree.com

Professional Summary

Call Center Reprsentative versed in Customer support in high call volume enviroments.Friendly phone voice with positive energy to understand and help customers reach a resolution or solution to any issue.I challenge myself to reach higher performance goals to rise as high as possiable to success.Im currently working from home and I am ready to get back out in the office and perform my best in a business atmosphere. Work History

Senior Supervisor IOS Tech Support (work From Home Apple 999 W Big Beaver Rd Troy, MI 48084 7/2014 to /

Responded To Client Queries Or Complaints By Phone Or E mail As Appropriate.

Maintained Contact With New And Existing Clients As Instructed.

Assisted Customers With Order Placement.

Transferred Urgent Calls To Appropriate Departments.

Updated Clients Contact Information And Other Details In The Customer Database.

Provided Clients With Detailed Information On Products And Services.

Inbound Customer Service Support

submit RTA's To Our Engineers If Need Be On Product Behavior

currently Employed

Senior Supervisor IOS Tech Support (work From Home Apple 999 W Big Beaver Rd Troy, MI 48084 7/2014 to /

Responded To Client Queries Or Complaints By Phone Or E mail As Appropriate.

Maintained Contact With New And Existing Clients As Instructed.

Assisted Customers With Order Placement.

Transferred Urgent Calls To Appropriate Departments.

Updated Clients Contact Information And Other Details In The Customer Database.

Provided Clients With Detailed Information On Products And Services.

Inbound Customer Service Support

submit RTA's To Our Engineers If Need Be On Product Behavior

currently Employed

Customer Service And Sales

Transtech Merchant Group Carrolton,Tx 2/2007 to 11/2010

Maintaining Quality Of Service Through Quality Assurance

Customer Service Ethics

Described Products To Customers And Accurately Explained Details And Care Of Merchandise

answered Product Questions With Up To Date Knowledge Of Sales And Store Promotions

Routinely Answered Customer Questions Regarding Merchandise And Pricing Inbound Customer Service And Sales

Aegis Irving,Tx 4/2004 to 8/2006

Assisted Customers With Order Placement.

Updated Clients Contact Information And Other Details In The Customer Database.

Ensured Superior Customer Experiance By Addressing Customer Concerns Demonstrating Empathy And Resolving Problems

Helped Drive Sales Goals And Acheived Monthly Qouta Education

Bachelor Of Science: Applied Behavioral

Science

Current

Ashford University Des Moines,iA

Skills

Work well with teams

Excellent verbal communication skills

Problem Solver

Ability to work under pressure

Attention to details

Basic computer skills

Proactive

Good written communication skills

Flexible and able to adjust to the work environment

Professionalism

Multi tasking

Able to perform with minimal supervision

Strong work ethics

Ability to accept and learn from criticism

Goal oriented

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