TORI L. HARRIS

***** ***** **** • Knoxville, TN *7934

865-***-**** • acrjoe@r.postjobfree.com

Professional Summary:

Accomplished and proven technical project manager and engineer with over 20 years of leadership experience. Self-motivated, with the ability to leverage team strengths to accomplish the mission. Adept at providing innovative solutions to deliver complex projects on time and under budget for both commercial and government organizations. Exceptional communicator, with demonstrated success soliciting support from key executives and government officials and maintaining strong relationships with peers, customers, and vendors. Specialties include process improvement, vendor / contract management, corporate operations, and IT infrastructure.

Highlights:

Application and database quality assurance testing in a large agile (Scrum) development team environment

Managed Global CAD Operations process improvement effort for GE, supporting over 10,000 engineering users worldwide

Design and deployment of highly available / scalable cloud-based systems infrastructure

Strategic level process improvement / change management experience including extensive metrics development

Technical management / project management / corporate IT strategy

Managerial responsibility of groups with up to 25 engineers and technicians

Extensive outsourcing experience including formal RFP processes and bid / proposal preparation

Contract management experience including performance tracking via Earned Value Management (EVM) techniques

Significant financial responsibilities including capital and personnel budgets

Team building experience includes recruiting and staffing of technical, managerial, and administrative positions

Practical, real world ITIL implementation experience in large corporate environments

Extensive federal government consulting experience (as both a military contracting officer and a civilian contractor)

Technical background includes enterprise network architecture, systems integration, and engineering experience

Enterprise level security experience including policy development, audit, and infrastructure protection

Leadership experience includes 9 years active duty and reserve service as an officer in the U.S. Air Force

Have held DoD Secret through Top Secret / SBI security clearances

Outstanding written and verbal communication skills - technical articles published in professional magazines

Education:

B.S., Mechanical Engineering, May 1992, University of Missouri – Rolla (Emphasis Area: Engineering Management)

Completed Engineer in Training (EIT) Requirements - Fundamentals of Engineering Exam - April 1992

Air Force Professional Communications Officer Training School (honor graduate)

Training / Certifications:

BiCSi Registered Communications Distribution Designer (RCDD)

Scrum Alliance Certified ScrumMaster (CSM)

Certified Lean Six Sigma Green Belt (CSSGB)

Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA)

Microsoft Certified Professional (MCP)

Other Certifications: Local Area Networks, Wide Area Networks, Internetworking, and TCP/IP

Computer / Networking Skills:

Quality Assurance: Telerik Test Studio, SmartBear QA Complete / Test Complete; Rally Application Lifecycle Management

Development Environments: Visual Basic, .NET, PERL, VBScript, MySQL, Java, HTML, BASIC, FORTRAN, PHP

Operating Systems: All Windows server and desktop platforms, Mac OS, various Linux/Unix distributions

Network/System Security: development of corporate security and acceptable use policies; network architecture design/implementation including various firewall and proxy server applications; security audits to ensure compliance with policy and elimination of known vulnerabilities (software, firmware, hardware, etc.); authentication, authorization, and accounting systems including RADIUS; various encryption hardware including KG-175s.

LAN/WAN Design, Implementation, and Support: Cisco routers/hubs/switches, 802.11 a/b/g/n wireless networking, Gigabit Ethernet, ATM, FDDI, layer three switching, VLANs, Cisco/Ascend remote access switches, frame relay, dedicated circuits, dial-up (RAS), VPN, ISDN, copper and fiber cable installation/testing

Intranet/Internet Infrastructure: Internet connectivity with automated failover, Web/FTP servers (IIS) in high-availability environments

Network / Systems Management: What's Up Gold, MRTG, HP OpenView, NetIQ Pegasus, BMC Patrol, Network Associates Sniffer, Cisco View/Works, Cabletron Spectrum, custom PERL scripts for various administrative requirements via SNMP, Active Directory, Microsoft Software Update Services (MSUS / Windows Update)

Extensive experience evaluating new technologies and products for deployment in a given environment

Protocols: TCP/IP, IPX, AppleTalk, OSPF, EIGRP, BGP, STP, HSRP, PIM

Network documentation tools: Visio, OmniGraffle, MS Project

Video Equipment: VBrick 6200 (MPEG 2/4 Codec), Imtech Activu video suite, digital projection equipment

Experience:

1/04-Present: Three Green Integration, Inc. (Consultant)

Clients: Oak Ridge National Lab, GE, BellSouth, Inc., White and Case, LLP, Sleep Solutions, Inc., Tripwire, Inc., TAP Publishing, 3PointData, Inc.

Software quality assurance testing in a large agile (Scrum) team environment. Specialized in Geographic Information Systems (GIS) testing and development of automated test scripts.

Developed quality assurance team testing strategy, including selection and integration of test management software (Smart Bear).

Extensive GIS user interface and database test experience. System based on Esri software.

Developed manual and automated test methodologies using a variety of tools including Telerik’s Test Studio. Standardized process of communicating software defects to development team using Rally team collaboration software.

Managed group of 25 contractors in support of global GE CAD operations. Developed metrics and implemented process improvements resulting in up to 40% reductions in ticket resolution times and ticket volume reduced by over 25%.

Led systems integration efforts for two clients involving Internet based point of sale (POS) and customer incentive applications. The projects include both traditional, dedicated servers and state of the art cloud based systems, maximizing scalability and reliability while minimizing associated capital and recurring costs.

Led a company-wide, ITIL-based change management program for TAP Publishing, providing chief operating officer with previously unavailable visibility into corporate manufacturing and technology infrastructure. Performance and vulnerability metrics have improved day-to-day infrastructure reliability and reduced maintenance costs across all business units. Also established a highly effective Internet marketing program including search engine optimization (SEO) and Google AdWords campaign. Improved the company’s search engine visibility by over 400% in just three months.

Completed a company-wide systems audit for TAP Publishing, including a power conservation project resulting in a 20% decrease in energy consumption. Several key manufacturing systems were also replaced or upgraded as a result.

Designed and deployed a cloud based application hosting infrastructure based on Amazon’s Elastic Computing Cloud (EC2) service for 3PointData, Inc. This provided the company with access to scalability and high availability features previously available only through cost prohibitive, dedicated hosting services.

Provided technology management services for Sleep Solutions, Inc. including software development, quality assurance, regulatory compliance, and technical documentation. Project included management of a small team of software developers and database administrators as well as relationships with application service providers.

Provided strategic-level IT services including business process improvement, metrics development, and ITIL-based change management training workshops for various clients. Project-related article published by Computerworld magazine.

Worked with a team of professional consultants from Sun Microsystems, Tripwire, and RealOps to implement a strategic-level, ITIL-based change management program for BellSouth’s DSL Provisioning and Reliability Group. Developed corporate change management processes / metrics to provide enhanced change notification, approval, and data gathering capabilities to improve customer service and reduce unplanned service outages.

Client: Tetra Tech, Inc., Kevil, KY

Provided IT consulting services for various engineering projects including system design for the new combined Ballard County Middle / High School. Modern classroom facilities included “smart board” technology, digital projectors, security / surveillance systems, and ubiquitous wired / wireless network connectivity.

Led a project that improved the safety of waste handling at the Paducah Gaseous Diffusion Plant by providing guidelines for moisture control through the use of various sorbent and desiccant products.

Led systems integration effort at the new Uranium Disposition Services (UDS) construction site. The effort included voice and data connectivity as well as the overall communications distribution design for the new plant.

Led marketing effort to develop the commercial / industrial client base for the Paducah Tetra Tech Engineering Services office. Developed a marketing strategy that reduced reliance on government contracts.

Client: Honeywell Aviation Systems, Olathe, KS

Provided network architecture for a 250-node frame relay ground station network for Honeywell's Flight Information System (FIS) project. Design included the use of Cisco's IOS Firewall to provide a secure interface with the Honeywell corporate LAN.

Utilized Cisco Protocol Independent Multicasting (PIM) to provide efficient transmission of weather forecasts and NEXRAD radar data from a central "hub" facility to the ground station network. The use of multicasting allowed for the deployment of low bandwidth (64 kbps) circuits to ground station sites, cutting initial cost estimates by over 50%.

Established operations center with network monitoring capability provided by What's Up Gold software.

4/03-12/03: Scientific Research Corporation (Project Lead / Senior Network Engineer)

Client: SPAWAR Systems Center, Charleston Naval Weapons Station, SC

Network / Telepresence Project Lead for the $205 million Horizontal Fusion project. Successfully led a multi service project tasked with combining the information resources from 13 individual Department of Defense organizations into a single, network-centric program. Project established a multi site, collaborative network environment including real-time video for command and control of military operations. The year-long effort resulted in an additional contract award.

9/00-3/03: Integrated Information Technology Corp. (Consultant/Program Manager)

Client: Air Force Communications Agency (AFCA), Scott AFB, IL

Program Manager for the Enterprise Network Operations Support Cell (ENOSC) featured in Government Computer News magazine. Led a team of 8 engineers tasked with providing a consistent configuration management and security strategy for over 750,000 Air Force computer systems. Established a testbed facility for assessing software patches and provided a “tech support hotline” to model and address complex technical problems that could not be handled at the base level.

Established the capability to centrally distribute patches in near real time to classified computer systems attached to the Secret Internet Protocol Router Network (SIPRNET), a first for the Air Force.

Reduced the time required to test and distribute operating system patches to Air Force organizations from one month to 24 hours. Both the Air Force Computer Emergency Response Team (AFCERT) and the Air Force CIO’s office now rely on ENOSC test results to determine whether a given patch is deployed to Air Force organizations worldwide.

Established a rapid response and remediation capability to provide field units with assistance during crisis situations (e.g., recent wireless (802.11b) and Simple Network Management Protocol (SNMP) security issues).

Initiated program to centralize software deployment and security updates across the entire Air Force using Microsoft’s Systems Management Server (SMS). The program will allow the ENOSC to distribute software deployment packages to each major command for further distribution to individual computer systems.

Client: Defense Information Technology Contracting Organization (DITCO), Scott AFB, IL

Principal Engineer tasked with developing a network and systems performance management program. Utilized HP OpenView, BMC Patrol, and NetIQ Pegasus software to isolate problems and establish a network/systems performance baseline. Implemented architectural changes resulting in significant performance improvement for business-critical network applications.

Developed a PERL application utilizing SNMP to disable unused switch ports, satisfying a long-standing security requirement. The application monitors port usage over time and disables ports after a specified period of inactivity.

Utilized the open-source Multi Router Traffic Grapher (MRTG) monitoring application to monitor Internet connectivity utilization. Resulted in elimination of 9Mbps of excess Internet bandwidth, saving over $100,000 per year.

Utilized NetIQ Pegasus software to establish a web-based performance reporting capability. Customized performance reports allowed managers to proactively monitor the status of key systems and respond in the event of a problem. Pegasus also isolated a network performance problem limiting 50% of DITCO’s workstations to less than 1Mbps of throughput. Eliminating the problem increased throughput to 10Mbps, preventing unnecessary hardware replacement.

Completed a network infrastructure redesign project featuring Cisco layer three switches for enhanced performance and manageability and gigabit Ethernet links to wiring closets and servers. The design replaced the existing DITCO firewall and eliminated IP addressing problems by using private IP address space (RFC 1918) on the internal network.

8/99-9/00: Epic Partners, Inc. (Consultant/Director, Systems Development)

Client: Save-A-Lot Foods, Ltd., Corporate Headquarters, Earth City, MO

Designed and implemented an enterprise remote access solution. The configuration emphasized security, with RADIUS authentication and firewalls providing access to designated resources on the corporate network. Significantly improved the company’s ability to transmit critical sales and inventory data from over 1000 stores to the corporate headquarters near St. Louis. Also provided reliable, secure remote access for the company’s traveling sales force.

Designed and implemented a backup remote access system utilizing Lucent/Ascend remote access switches. Provided nationwide, toll-free access to the corporate network in the event the primary system is unavailable.

Performed source selection and implemented an Internet-based, enterprise fax system, reducing fax costs by 1/3.

Completed a network redesign project to address performance problems, implementation of dynamic routing protocols (EIGRP), IP addressing issues, and scalability for up to 1000 frame relay WAN circuits.

Clients: various, including St. Louis BestJobs.com, CampusDog.com, and Sleep Solutions, Inc.

Developed production web site architecture based on the Lutris Enhydra Java application server. Designed scalable, secure, highly available hosting solutions featuring system redundancy, dedicated firewalls, load balancing, and automated failover per client requirements. Completed a strategic partnership arrangement with Digex and integrated their suite of services as part of Epic's standard client services package.

Handled configuration and administration of production web servers (IIS) and application servers (Enhydra / JRun).

Managed Linux/NT based environment in support of software development team. Handled administration of Enhydra application servers, Linux firewall, and Linux/NT file servers, as well as local and wide area network connectivity.

Developed e-commerce application components in Java as a member of the software development team.

Designed and tested secure business-to-business transaction environment utilizing SSL encryption. Secure remote access to production servers was provided over the Internet using a PPTP-based virtual private network (VPN).

8/97-8/99: Maritz Inc. (Manager, Network Services - Manager, Internet Services)

Reported to VP for Communications who in turn reported directly to the CIO. Functioned as a technical architectural consultant, providing an interface between the corporation's "information officers" and various IT engineering groups.

Provided technical management for a group of up to 25 engineers responsible for LAN/WAN architecture, file and print services, electronic messaging, and Internet infrastructure for 3500 local and 1500 field office users.

Project lead for implementation of an enterprise-wide remote access solution with over 1000 users across 8 countries.

Selected as chief architect and project lead for a $2M effort to update the Maritz Internet Services department. The project involved doubling the assigned engineering staff and completely redesigning the corporate Internet infrastructure. Maritz Internet Services now provides commercial, 24x7 engineering support for over 100 corporate Internet sites (clients include Toyota, AT&T, General Motors, Microsoft, and Compaq).

Developed overall computer and network system security policy for Maritz Inc. The document is now distributed to all employees and includes guidelines for acceptable usage of corporate computing and network resources.

Responsible for Maritz Internet infrastructure security issues. Security-related duties included firewall deployment, intrusion detection, and general network configuration and design to maximize security and performance.

10/96-7/97: Energizer Battery Company (Staff Analyst - Manager Network Services)

Promoted from Staff Analyst to Manager, Network Services after four months with the company. Supervised a staff of seven Staff Analysts at corporate locations in three states.

Completed a 15-site domestic network upgrade project. Low-bandwidth, dedicated circuits were upgraded to frame relay circuits with built-in redundancy and support for legacy systems.

Initiated Energizer Global Data Network project to connect approximately 60 international sites via frame relay and dial-up circuits. Managed vendor selection, including a formal request for information / proposal (RFI/RFP) process.

Developed and implemented project management standards later adopted for all IT-related projects. Project charter, project planning, and technical design documents improved the company’s ability to manage complex projects.

Regularly briefed senior management on all aspects of corporate network operations and ongoing projects.

4/93-10/96: U.S. Air Force (Captain - IT Project Officer)

Information Technology Project Officer responsible for operation and maintenance of a 4000-node network.

Led $3 million effort to establish one of the Air Force’s first frame relay and ISDN WANs with connections to over 30 sites located throughout the continental United States. The project also established high bandwidth, commercial Internet connectivity for customers at Los Angeles AFB, also an Air Force first.

Chaired Network Management Working Group, consisting of over 50 IT professionals tasked with overall strategic planning and deployment of basewide information systems resources.

Designed and implemented network security infrastructure for Los Angeles AFB. Established firewall to protect vulnerable internal computer network resources from tampering via external WAN links including the Internet.

Supervised military and civilian personnel and served as contracting officer with responsibility for over $2 million/year.

First Webmaster for Los Angeles AFB. Designed, implemented, and maintained the first web site for the Space and Missile Systems Center. Maintained HP 9000 web server, enabling 35 organizations basewide to publish web content.

Implemented FDDI network architecture for basewide, high-speed access to shared computer resources.

Designed and Implemented Network Management Control Center. Provided network and server management personnel with reliable, high bandwidth connectivity and the ability to monitor critical network and server resources.

Developed Microsoft Access database to automate the tracking of $1.1 million in maintenance contracts annually.

8/92-4/93: Proctor and Gamble (Consultant - Project Engineer)

Participated as a project engineer in the installation of a Honeywell TDC 3000 industrial process control system. Responsibilities included development and maintenance of a PLC-5 database using Icom software; database translation into logic diagrams; CAD drafting of system schematics and logic diagrams for site manual; installation and maintenance of TDC 3000 simulator systems for use in training operational personnel.

Security Clearance:

Have held DoD Secret through Top Secret with Special Background Investigation when required (project dependent).

Affiliations:

Building Industry Consultants (BiCSi) – Member

American Mensa – Member

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