Cindy Kaplan

HIGHLIGHTS OF QUALIFICATIONS

More than twelve years’ experience in Software Trainer/Administrative/Executive Assistant roles/Customer Service

Excellent computer skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), IBM AS400 (iSeries), Solarsoft (ERP relational database comparable to SAP), Siebal

Managed high profile clients in regards to their training schedules for successful implementations

Created and maintained lesson plans for both online and onsite training

Highly focused and results-oriented in supporting complex, deadline driven operations; able to identify goals, priorities and resolve issues in initial stages

Relationship builder who deals effectively with internal and external contacts to understand the client's objectives and develop appropriate programs

A clear and concise communicator with ability to simplify technical information and make it understandable to a diverse audience

Technically competent with excellent organizational skills and detail orientation

Work very well independently as well as within a team environment

Customer Service, Accounting, Computer Software, Inventory Management, Production Control, Budgets, General Ledger, Accounts Payable, Accounts Receivable

WORK EXPERIENCE

Customer Service Ambassador, the Minacs Group, Oshawa, ON 2011-2014

Handle escalated issues and return calls on behalf of management

Determine customer needs through effective questioning and evaluate need for call escalation

Receive calls from vehicle owners regarding service campaigns, requests for reimbursement, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues following quality standards

Gather and input customer demographics and inquiries in a PC environment

Contact various internal departments and external departments on a daily basis

Generate template letters to customers and keep up to date with training procedures including use of Microsoft Word, PowerPoint and Excel

Learn and stay current with centre procedures, product information and online resource tools

Review individual customer cases providing mediation on behalf of client for consideration outside policies and procedures

Make final decisions regarding expense of promotional dollars on behalf of the client

Education/Implementation Specialist, Toronto, ON 2009-2011

Implemented business computer software to corporate executives which consisted primarily of Accounting procedures on a part-time basis

Office Manager/Receptionist, Ole Media Management, Toronto, ON 2009

Directed day-to-day office operations, providing fundamental support to the company Chairman and CEO as well as a team of consultants

Successfully coordinated client events, creating invitations, promotional materials along with attendance tracking and reporting

Scheduled all executive level meetings and coordinated all special requirements including AV requirements and catering arrangements

Main contact for any IT/support related issues and shipping requirements, domestic/international

Maintained inventory of all office supplies and provided set up for new employees

Cindy Kaplan

Project Coordinator, BDO Dunwoody, Toronto, ON 2007-2008

Provided assistance for the Accounting/Assurance Risk Management Departments

Compiled and analyzed data from monthly reports for executives along with editing PowerPoint presentations

Created spreadsheets that were utilized to facilitate effective communication and transfer of information between ten regional offices along with the maintenance and update of audit reports

Assisted with the co-ordination of learning and development courses offered either through virtual classroom or instructor led programs

Education/Implementation Specialist, CMS Manufacturing Systems, Richmond Hill, ON 1999-2007

Led client training processes including analysis, design, delivery, assessment, and validation

Developed and implemented departmental work instructions at a site level

Administered corporate and client training tools including evaluations, attendance forms, scorecards, and written assessments

Managed instructional design models including lesson plan templates and visual aids

Implemented and managed appropriate mechanisms for the delivery of training at the site level along with video conferencing with Accounting, Inventory Management, Quality Control, Production, Order Entry, Shipping and Purchase Orders modules

Consistently met monthly billable hour requirements for on-site and videoconferencing

Trained new and current CMS employees on CMS course material

Executive Assistant, CMS Manufacturing Systems, Richmond Hill, ON 1998-1999

Provided high level administrative support to the Vice President of Implementation

Scheduled training requirements for new and existing customers

Prepared bi-weekly time, travel and expense reports

Scheduled Business Simulations

EDUCATION

Business Administration, Centennial College, Montréal, QC

Registered Representative Degree, Canadian Securities Course, Toronto, ON

Accounting Course, Government of Ontario, Toronto, ON

Contact this candidate