Wendy A. Flete

Mobile: 718-***-****

Email: acrjn7@r.postjobfree.com

September 4th 2015

Human Resources

New York, N.Y.

To whom it may concern

I recently learned about the current available position for your prestigious company and I believe I am an exceptional candidate for this position.

I am a highly experienced office professional with a very successful background in high-level operation strategies and innovative client support solutions. I have provided high-level support to various industries to handle high client demands and requests. I am pursuing a position that will allow me to utilize my client satisfaction experience while offering the opportunity for personal and professional growth.

I bring a high-level of attention to detail, exceptional communication skills, and a high standard on managing complex projects with great ability to prioritize and multitask.

My experience and qualifications are further detailed in the attached resume. I welcome the opportunity to meet with you and discuss the value I can bring to your organization.

With best regards,

Wendy A. Flete

Wendy A. Flete

Mobile: 718-***-****. Email: acrjn7@r.postjobfree.com

OBJECTIVE:

To obtain a position with a company that will allow me to implement my skills and experiences to help further my career and company growth

EXPERIENCE:

Feb. 2015 – Present

VIP Limousine & Tuxedos Inc.

Manager

• Managing a team of approximately 7 employees in a busy work environment

• Help establish and implement departmental policies, goals, procedures and objectives

• Work closely with HR department, Financial Manager, Facilities Manager and General Manager

• Analyze daily & weekly store reports to properly supply needed currency, vendor materials and supplies

• Work with management team in developing solutions to improve quality of service & increase revenues

• Follow store opening and closing protocols to secure all store assets

Aug. 2013 – Nov. 2013

All City Family Health Care Ambulatory Surgical Center

Receptionist

• Established a schedule to properly book and support medical cases

• Followed proper phone etiquette to direct calls to corresponding departments

• Managed high volume of department calls & messages for clinical & administrative staff

• Maintain facility procedures with preparing patient medical records

• Followed guidelines for patient intake and support with patient transportation

Jan. 2012 – Aug. 2013

Park Slope Center of Mental Health

Receptionist

• Utilized Accumedic scheduling & billing software system

• Entered & kept record of therapists’ & psychiatrists’ schedules

• Scheduled psychiatric evaluations and follow-up appointments

• Utilize E-PACES software to verify clients’ insurance coverage followed by immediate notification of any major updates

• Navigate P-TAR system to administer metro-cards to eligible clients

• Receive and process client co-payments with receipts

• Keep track of daily revenue on agency cash spreadsheet

May 2008 – July 2010

Brown Road Family Medicine LLC

Medical Front Office Receptionist

• Collected co-payments, updated any changes & verified patient insurance

• Updated patient data entry & demographics into chartless computer systems

• Reviewed any open patient balance to assist with arranged payment agreements

• Coordinated lunches for physicians with prospecting pharmaceutical representatives & potential partnerships with doctors

• Followed office opening & closing protocols to secure all office assets

Oct. 2006 – Nov. 2009

Jordan Specialty Company LLC

Sales and Customer Service Representative

• Managed company production to receive orders & maintain quick turnaround for efficient shipping

• Managed basic accounting requirements to help run operations

• Assisted with operation bookkeeping to adhere to proper bank statement reconciliation

• Followed company guidelines to ensure day to day operations continued seamlessly

• Followed office opening & closing protocols to secure all office assets

April 2004 – Aug. 2006

Paradise Plastic LLC

VP of Shipping & Handling/ Bookkeeper

• Managed company production to receive orders & maintain quick turnaround for efficient shipping

• Managed basic accounting requirements to help run operations

• Assisted with operation bookkeeping to adhere to proper bank statement reconciliation

• Followed company guidelines to ensure day to day operations continued seamlessly

• Followed office opening & closing protocols to secure all office assets

Jan. 2003 – June 2003

R.C.B. Charter School

Volunteer Office Assistant/ Teen Counselor

• Assisted with walk-in guests & clients to ensure proper check in procedures

• Assisted faculty members with day to day operations

• Organized school & faculty events to meet required expectations & guidelines

• Medicated & assisted with resolving issues concerning troubled adolescents

Aug. 2001 – June 2002

Steven J. Kaye Associates P.C.

Receptionist/ Legal Assistant

• Clerical work: Screened and placed calls, faxed, prepared & sorted mail.

• Litigation: Updated log with new information from the court every two weeks.

• Prepared closing statements for all clients.

• Negotiation: Gathered and prepared all documentation necessary from clients for case.

• Clients: Translated for Spanish speaking clients during a EUO or conference meetings.

• Liens: Checked for liens on all accounts and credit reports for clients.

• No-Fault & Liability: Gathered all essential data from insurance companies

April 1999 – Oct. 1999

New York Airport Service/ Grand Central Station

Ticket Agent

• Prepared packages and mailings for shipping

• Assisted walk-in customers and dispatched

• Sold tickets and help passengers’ board buses

EDUCATION:

Ashford University Online, BA of Health Care Administration, San Diego, CA, Sept. 2014 - Present

R.C.B. Charter School, High School Diploma, Mesa, AZ, Jan. 2003 – June 2003

Franklin D. Roosevelt H.S., Brooklyn, NY, Sept. 1995 – June 1999

SKILLS: Microsoft Office – Word, Excel, Power Point

Quickbooks ’01 – ’10, Saga, NextGen/Vermedice (EHR/EMR)

Great Communication and Presentation Skills,

Bi-Lingual (English, Spanish)

Troubleshooting and Multitasking

References Furnished upon Request

Contact this candidate