PROFILE

Hardworking graduate with excellent communication skills and a pleasant personality, can multi-task efficiently and adjust as per changing environments. Accuracy and precision in all tasks results in increased efficiency and successful problem resolution. An enthusiastic and motivated individual who is committed to start a career in the business field and where I can help in creating a positive image of the firm by politely and effectively communicating with clients.

Customer Service Relations

Marketing Financial Services

Staff Training & Development

Banking Products & Services

Relationship Building

Computer Savvy, Word, Excel

Regulatory Compliance

Staff Management

Account Management

Bilingual English/Spanish

Teller Operations

Accounting/Bookkeeping

Front-Office Operations

PowerPoint, XP, QuickBooks

Principles of Accounting

EDUCATION

BERKELEY COLLEGE New York, NY Bachelor of Business Administration Degree (06/2012) Major: Accounting GPA 3.59

CALIBER TRAINING INSTITUTE New York, NY

Bank and bank Operations Certificate {6 Month Program} (09/2003)

CAREER PROGRESSION

BRINK’S COMPANY- Richmond, VA (02/2014- Present)

Audit Analyst- Use my analytical skills to judge the current policies and systems in practice. Introduce changes with view to streamline the work process and ensure improved efficiency and performance levels. Use my analytical tasks mainly involve verification, interpretation and making accurate inferences. As an audit analyst I will try to eliminate/overcome the inefficiencies or shortcomings and to improve the current system in practice

Responsibilities

Work with audit team in planning company audit activities.

Provide assistance to internal and external auditors.

Communicate audit progress to supervisors on regular basis.

Work with Audit Managers to analyze and resolve audit issues in a timely fashion.

Prepare audit reports of findings and recommendations to management.

Ensure that audit files are reviewed and stored in the department’s audit repository

Ensure that operational and financial procedures are in compliance with corporate policies.

Assist in developing audit programs and maintain up-to-date knowledge about audit tools and techniques.

Participate in audit meetings and build positive working relationships with Auditors.

CAPITAL ONE BANK – New York, NY (04/2004-02/2014)

Head Teller- Supervise and manage bank operations of shipments, audits, vaults, security and regulations. Complete daily, monthly and quarterly reports, ensuring completion of audits from a failing to a passing audit.

Collaborate with branch staff to ensure monthly and quarterly goals were met in the areas of sales, service, referrals and audits.

Responsibilities:

Conduct audits of tellers, vaults, currency dispensers, and ATM’s.

Continually assesses the impact of processes and controls on the day to day operations of the branch to ensure operational excellence and compliance with service level standards.

Monitors the timely and proper processing and clearing of General Ledger Suspense account items.

Complete required audits and reconciliations of consignment items and general ledger tickets.

Monitor the branch’s cash position to ensure branch cash needs are met and the use of funds are maximized.

Calculate teller outages/shortages utilize the Teller Over/Short General Ledger account

Coordinate ordering/shipping cash with the Central Teller.

Communicate, implement and monitor of all branch operational policy and procedures in regard to bank processes, critical controls and security requirements.

Oversee daily operation/balancing of branch, and currency dispensers, including processing necessary entries.

DEVON & BLAKELY – New York, NY (12/2001to 02/2003)

Telephone Operator / Assistant Manager – Provided great customer service which enabled me to be promoted to assistant manager within 6 months.

Took 50 phone orders per shift and made sure orders were delivered.

Balanced daily finances.

Ordered supplies.

LANGUAGE: Spanish and English

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