QUALIFICATIONS SUMMARY

Over fifteen years in Software Quality Assurance (QA), QA Manager/Director/Architecture, and I.T. Support in a diverse range of industries and enterprise applications including Healthcare applications, SAP, Retail, Wireless Communication, LDAP Role security, Oracle Forms, and Oracle Financials & Banking. Experience managing QA teams, including local, offsite, and offshore in support of the software development lifecycle process, change management, and testing. As a Senior QA Consultant or a QA Manager, I have worked on complex enterprise multi-tier applications (web applications, client/server/mobile). I am a passionate and fearless champion of quality, with the ability to take a product through all technical aspects, ensuring that all modules perform accurately, providing solutions for the customer. Demonstrated ability to analyze and correct operational problems, manage project milestones and deadlines, and manage preventive maintenance programs. I have also experience in network design, configuration and installations, peer-to-peer networks, VMware and remote VPN.

KEY COMPETENCIES

Integration QA roadmap into business & product

Application Automation, API, EDI, Cryptographic & performance

QA Architecture, Strategy & Methodology

Build, maintains, & lead local, offsite & offshore QA teams

SOA, SaaS, eCommerce, Retail, and Data Warehouse, Web Services

IT Vendor Management.

Technical Summary

HARDWARE: Desktop, Mobile and laptop computers, servers, Sun Microsystems workstations

INDUSTRY EXP: Healthcare, Retail, Wireless Communication, Enterprise Application, Financial & Banking application

SOFTWARE & DB: Lotus, Microsoft Office, MS Access, MS Visual Studio, Sybase, SQL, Oracle

COMPLIANCE: HIPPA, SOX, FDA, FCC, and DOJ (live Scan)

TESTING TOOLS: Selenium, QTP(UFT), LoadRunner, WinRunner, SOAPUI, Certify, Rational, QA Partner, Silk, Visual Test for GUI and API

LANGUAGES

and PROTOCOLS: Java, J2EE, C#, ASP.Net, Visual Studio, TCP/IP, XML, Biztalk,

Weblogic, IIS, Web Sphere, Coldfusion, SAP, C++, and Fortran

PROFESSIONAL EXPERIENCE

Engage3 01/15 – present

Sr. QA Lead/Manager (eCommerce), responsible for:

As a Sr. QA Lead, I was accountable for the delivery of the Quality Assurance phase of projects. To the definition, development, maintenance, and execution of the test scripts for IT projects and/or maintenance items. Drives setting policies, procedures and practices. Work with Resource managers to ensure high staff productivity and morale through training, coaching, and management. Monitor performance of team players assigned to projects and Handle overall resource management for QA projects with assigned responsibility. Actively pursue process improvement opportunities.

Collaborate with Development and Quality Assurance teams to develop, publish and implement software Quality Assurance automation plans and Quality Methodology (Agile & Iteration) with e-cloud computing, Web-Services (SOAP UI & http) & Web Portal project.

Design, Train and Implement QA Automation Selenium webdriver and Performance (Jmeter) for internal QA team members.

Building and configure the entire operations (I.T & QA) organization from the ground up and managing of a local and remote team of high-caliber test technology, system test and professionals, including various technical manager leaders and individual contributors.

Provided system-level technical consulting and product capability feedback to Investor and other venture capital groups.

Implement a new improve quality methodology (iteration & Scrum) that work well with development department.

Established and grew a highly motivated "enterprise products" Quality Assurance group. Instituted a well-defined process, and instrumented the delivery of 3 releases of major products in short life cycles of 3-4 months each. Fostered a healthy & tight working relationship with development and marketing groups.

Walmart (Independent Contractor) 05/13 – 04/15

Sr. QA Lead/ Acting QA Manager (eCommerce), responsible for:

As a Sr. QA Lead, I was accountable for the delivery of the Quality Assurance phase of projects. Provides governance to the definition, development, maintenance, and execution of the test scripts for IT projects and/or maintenance items. Drives setting policies, procedures and practices. Maintain awareness of new system implementations, Quality Assurance and technological advancements. Assist in providing leadership guidance to individuals in the Quality Assurance team. Work with Resource managers to ensure high staff productivity and morale through training, coaching, and management. Monitor performance of team players assigned to projects and Handle overall resource management for QA projects with assigned responsibility. Actively pursue process improvement opportunities.

Collaborate with Development and Quality Assurance teams to develop, publish and implement software Quality Assurance automation plans and Quality Methodology (Agile & Iteration) with e-cloud computing, Web-Services (SOAP UI & http) & Web Portal project.

Design, Train and Implement QA Automation Selenium and Performance (LoadRunner) for internal QA team members.

Building and configure the entire operations (I.T & QA) organization from the ground up and managing of a local and remote team of high-caliber test technology, system test and professionals, including various technical manager leaders and individual contributors.

Implement a new improve quality methodology (iteration & Scrum) that work well with development department.

Established and grew a highly motivated "enterprise products" Quality Assurance group. Instituted a well-defined process, and instrumented the delivery of 3 releases of major products in short life cycles of 3-4 months each. Fostered a healthy & tight working relationship with development and marketing groups.

Designed and implemented quality metrics for measuring product readiness to ship and also manage project state transitions during product and developing lifecycle. Provided detailed as well as high level status to executive staff on a weekly basis.

Terremark – Verizon (Contractor thru ADITI) 05/12 – 5/13

Lead Automation Architecture (Data Center & e-Cloud Computing), responsible for:

As an automation architecture consultant, I developed and maintained the processes of the manual test, performance and automation program for client server and e-cloud. I also lead the QA automation group in support of the software development lifecycle process, and testing / QA environments and production releases. I was accountable for QA automation practices, procedures, compliance, meeting IT deadlines and maintaining quality standards firm-wide QA activities.

Collaborated with Development and Quality Assurance teams to develop, publish and implement software Quality Assurance automation plans and Quality Methodology (Agile & Iteration) with e-cloud computing, Web-Services (SOAP UI & http) & Web Portal project.

Established internal IT service Quality Automation control standards, policies, and procedures.

Designed, trained, and implemented QA Automation (Selenium) and Performance (LoadRunner) for internal QA team members.

Lead teams of QA professionals supporting internal development teams.

Represented the QA department to senior management and champion QA Best Practices. Establish Quality Standards, Procedures and QA Methodologies.

Recruited, trained, mentored, coached and oversaw staff in QA methods and practices.

Performed the execution of (as well as oversight) activities such as test plan creation, test execution, defect management, and test automation management.

Reviewed application functionality and put together a master test case, automation plan and traceability matrix for automation test process.

CNA National, Scottsdale, AZ (Independent Contractor) 04/11 – 05/12

QA Consultant / QA Manager & Architecture (Oracle Forms & Financials Application), responsible for:

As a QA Consultant and QA Manager, I developed and maintained the processes of the manual test, performance and automation program for client server and mobile. I lead the QA group in support of the software development lifecycle process, configuration, release, and change management, testing / QA environments and production releases. I was accountable for QA practices, testing procedures, SOX Comply, meeting IT deadlines and maintaining quality standards firm-wide QA activities.

Collaborated with Development and Quality Assurance teams to develop, publish and implement software Quality Assurance plans and Quality Methodology (Agile & Iteration) with Oracle Forms, Web-Services (SOAPUI) & Web Portal (LifeRay) project.

Established internal IT service Quality Automation control standards, policies, and procedures.

Designed, Trained and Implemented QA Automation (Certify) and Performance (Certify) for internal QA team members.

Managed teams of QA professionals supporting internal development teams. Represented the QA department to senior management and champion QA Best Practices. Established Quality Standards, Procedures and QA Methodologies. Recruited, trained, mentored, coached and oversaw staff in QA methods and practices. Hands on execution of (as well as oversight) activities such as test plan creation, test execution, defect management, and test automation management.

Developed and managed the budget for QA resources. Measure productivity and performance using key performance indicators and other metrics.

Reviewed application functionality and put together a master test case, test plan and traceability matrix for Manual test process.

Built and configured the QA release process from the ground up and managing a local & Virtual test team, system and professionals, including various technical Team leaders and individual contributors for application (web portal) deployment.

Designed and Implemented QA Architecture, Web-Services testing, procedures, standard policy, practices, Data Warehouse / Web Portal application security, and methodologies that complied to SOX, Client Server, and Mobile device.

Provided guidance and subject matter expertise to IT teams on QA methodologies and processes; educated IT team members regarding their responsibilities in achieving on time and quality deliverables.

Bank of America, Agoura Hills, CA (QA / TEKsystems Consultant) 11/10 – 04/11

Consultant Sr. Quality Assurance (Financial & Home loan Application), responsible for:

As Senior Quality Assurance, I was heavily involved in the manual, performance and automation programs. Also responsible for leading the QA group in support of the software development lifecycle process, change management, testing / QA environments and production releases. I was accountable for QA practices, testing procedures, Production Release, meeting IT deadlines and maintaining quality standards firm-wide, including both on-shore and off-shore QA activities.

Collaborated with development and quality assurance (QA) teams to develop, publish and implement Software Quality Assurance Plans and Quality Methodology (Agile & Iteration) with mobile project.

Established internal IT service Quality Automation control standards, policies, and procedures for Web-Service using SOAPUI.

Designed, trained and implemented QA Automation (QTP), Selenium and Performance (LoadRunner) for internal QA team members.

The QA group consisted of a combination of on-shore and off-shore staff supporting internal development teams. Represented the QA department to senior management and champion QA best practices. Established quality standards, procedures and QA methodologies. Recruited, trained, mentored, coached and oversaw staff in QA methods and practices. Oversaw QA activity such as test plan creation, test execution, defect management, test automation management, application comply with Tablet device, etc.

Measured productivity and performance using key performance indicators and other metrics Review application functionality and put together a master test case, test plan and traceability matrix for Manual test process.

Built and configured the QA release process from the ground up, as well as manage local & virtual test teams, including various technical team leaders and individual contributors for application (web portal) deployment.

Implemented QA procedures, standards policy, practices, Web Portal application security and methodologies, that’s complied with ISO9000 for IBM AS400.

Provided guidance and subject matter expertise to IT teams on QA methodologies and processes; educated IT teams member regarding their responsibilities in achieving on time and quality deliverables

Intel, Folsom, CA (QA Automation Architect Consultant Acting Manager) 06/10 – 11/10

Consultant Sr. Quality Assurance Automation Architecture (SAP & Project Application), responsible for:

As a QA Automation Architecture, I developed and maintained the processes of the manual, performance and automation program. Also provide consulting for operations processes department, quality practices, quality audits and software measurements to product development & operations teams within the company and clients. I also created a roadmap, project plan that partnered with business units for custom SAP application and Web Services, which helped to align multiple business goals.

Collaborated with development and quality assurance (QA) teams to develop, publish and implement software quality assurance plans and Quality methodology (Agile & Iteration) for SAP project.

Established internal IT service quality automation control standards, policies, and procedures

Designed, trained and implemented QA automation (Certify) and performance for internal QA team member.

Developed, implemented, and published performance metrics for quality improvement initiatives; measure product quality improvement through a comprehensive metrics program. Also created QA metrics to measure the quality of the product and release.

Created and maintained processes to improve efficiency and productivity and to incorporate Best Practices for Manual testing.

Reviewed application functionality and put together a Master Test Case, Test Plan and Traceability Matrix for Manual test process.

Provided guidance and subject matter expertise to IT teams on QA methodologies and processes; educate IT team members regarding their responsibilities in achieving on time and quality deliverables.

Computer Guidance, Phoenix, AZ (QA Manager Consultant) 03/09 – 05/10

Consultant - Quality Assurance Manager (Enterprise Resources & Project Application), responsible for:

As a QA Manager, I was responsible for essentially developing and maintaining the division's quality program. Also provided consulting for software development, operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients. Created a roadmap / project plan that combined the goals of the business units, ERP application development and operations teams.

Collaborated with development and quality assurance (QA) teams to develop, publish and implement software quality assurance plans and Quality methodology (Agile & Iteration) for ERP project.

Established internal IT service for manual testing standards, policies, and procedures.

Reviewed application functionality and put together a Master Test Case, Test Plan and Traceability Matrix.

Built and configured the QA & production release process (I.T & QA) processes.

Designed and implemented a system capacity / performance test for Enterprise application and data validation.

Implemented Manual testing process for internal QA team member.

First Advantage ADR, Sacramento, CA 05/05 – 03/09

Quality Assurance Manager (Enterprise transportation Application), responsible for:

As QA Manager, I both managed the QA processes and conducted studies regarding the effectiveness of quality practices and productivity. Production released a custom application in a 24x7 environment for complex application (Web Portal, Web Services, SAP and ERP) portfolio supporting 50 states and 3 countries in a globally-distributed business model. I have built and led a Global QA team of 20.

Multi-year manager for QA Application and Architecture Roadmap, partnership with business units, application development and operations teams.

Developed and maintained a quality plan that defines all actions, deliverables, responsibilities and procedures to satisfy the user/customer quality and validation/qualification requirements.

Created and maintained processes to improve efficiency and productivity and to incorporate best practices (e.g., CMMI, ISO, six sigma).

Supported the preparation of risk assessments (HLRA and functional risk assessments).

Recommended and developed tools to improve quality programs, quality methodology (iteration) and quality tracking.

Conducted studies on the effectiveness of software engineering practices and procedures.

Conducted internal studies and audits on client and product development/engineering and operations team activities to evaluate if processes and deliverables fulfill the requirements for quality, to uncover errors and deficiencies in processes and deliverables, and to identify strengths and opportunities for improvement; studies and audits include issues such as profitability, productivity, and quality.

Monitored applicable business unit work to ensure consistency and compliance with standard processes.

Contributed to the tactical and strategic planning for future quality programs.

Built, led, supported, mentored and trained the development, IT support and quality assurance team members regarding QA best practices and QA processes.

Involved in change control and Collaboration, Application Development, Delivery, Middle Ware, Database & data warehouse (ETL), ODS, application Security, data encryption/decryption and Hardware.

Application technologies in use ranged from C#, C++, SOA, Java, Junit, Nunit, HP Suite (QTP and LoadRunner), Selenium & Jmeter test tool with .Net 3.0 and WebLogic.

Created, planned and executed test Plan, test Cases, and system integration to DMV Mainframe system, data migration, web portal and a security test for network and user role for enterprise application.

Built an Automation and Performances process that delivered $300K savings in application Quality and operations support.

Delivered high quality of Operational Data Store (ODS & ETL) supporting real time access to database with million updates per day.

Established and grew a highly-motivated Quality group. Instituted a well-defined QA process, and instrumented the delivery of major products in short life-cycles. Fostered a healthy & tight working relationship with development, business, State and federal compliance (SOX, & HIPAA) and Customer Service groups.

Designed and implemented quality policy and metrics for measuring product readiness to ship, and also managed project state transitions during throughout developing lifecycle. Provided detailed as well as high-level status to executive VP on a weekly basis.

HealthNet, Inc., Rancho Cordova, CA 3/04 – 02/05

Sr. QA Lead (Enterprise Healthcare (EMR) Application), responsible for:

As a Sr. QA Lead, I was accountable for the delivery of the Quality Assurance phase of projects. I provided governance to the definition, development, maintenance, and execution of the test scripts for IT projects and/or maintenance items. Drove setting policies, procedures and practices. I maintained awareness of new system implementations, Quality Assurance and technological advancements. I assisted in providing leadership guidance to individuals in the Quality Assurance team. I worked with resource managers to ensure high staff productivity and morale through training, coaching, and management. I monitored performance of team players assigned to projects and Handle overall resource management for QA projects with assigned responsibility. Actively pursue process improvement opportunities.

Built and configured the entire operations (I.T & QA) organization from the ground up and managing of a local and remote team of high-caliber test technology, system test and professionals, including various technical manager leaders and individual contributors.

Implemented a new improve quality methodology (iteration & Scrum) that worked well with development department.

Established and grew a highly motivated "enterprise products" Quality Assurance group. Instituted a well-defined process, and instrumented the delivery of 3 releases of major products in short life cycles of 3-4 months each. Fostered a healthy & tight working relationship with development and marketing groups.

Designed and implemented quality metrics for measuring product readiness to ship and also manage project state transitions during product and developing lifecycle. Provided detailed as well as high level status to executive staff on a weekly basis

Planned and executed site security (cross site script, SQL injection), application security and data encryption for HIPAA Compliance

Interacting with development engineers, technical support, product development and senior management to understand product requirements, capabilities and product limitations.

Created the QA & I.T. infrastructure for in-house testing labs, automation process, test networks, stress test, load test and regression test suites using QTP, WinRunner, and LoadRunner.

Provided leadership for various teams in the development of high quality test plans and procedures, including the training, the promotion of a highly respectful and constructive teamwork-oriented culture.

Ensured high levels of test coverage (black and white box) and automation for use by developers, test engineers, system engineers and partners (customer) integrations using MS visual studio.

Provided system-level technical deploy consulting and product capability feedback to developers and Clients.

Department Of Justice, Sacramento, CA 5/03 – 03/04

Sr. Quality Assurance (California Do not Call Application), responsible for:

Established and grew a highly motivated "enterprise products" Quality Assurance group. Instituted a well-defined process, and instrumented the delivery of 4 releases of major products in short life cycles of 3-4 months each. Fostered a healthy & tight working relationship with development and marketing groups.

Designed and implemented quality metrics for measuring product readiness to ship and also manage project state transitions during product and developing lifecycle. Provided detailed as well as high level status to executive staff on a weekly basis

Collaborated with development and quality assurance (QA) teams to develop, publish and implement software quality assurance plans and Quality methodology (Agile & Iteration) base on project

Interacted with development engineers, technical support, product development and senior management to understand product requirements, capabilities and product limitations.

Created the QA & I.T. infrastructure for in-house testing labs, automation process, test networks, stress test, load test and regression test suites using QTP, WinRunner, LoadRunner.

Provided leadership for various teams in the development of high quality test plans and procedures, including the training, the promotion of a highly respectful and constructive teamwork-oriented culture.

Ensured high levels of test coverage (black and white box) and automation for use by developers, test engineers, system engineers and partners (customer) integrations

Provided system-level technical deploy consulting and product capability feedback to developers and Clients.

Sutter Medical Foundation (Sub-Contractor/ part time), Sacramento, CA 5/03 – 11/03

Sr Lead Quality Assurance, responsible for:

Established and grew a highly motivated "enterprise products" Quality Assurance group. Instituted a well-defined process, and instrumented the delivery of 4 releases of major products in short life cycles of 3-4 months each. Fostered a healthy & tight working relationship with development and marketing groups.

Created test case and test plan for EPIC System, Claim, ICD-9 code and RX integration, performance test, db transaction (ETL) and test security, role base thru a single sign on LDAP.

Designed and implemented quality metrics for measuring product readiness to ship and also manage project state transitions during product and developing lifecycle. Provided detailed as well as high level status to executive staff on a weekly basis

Interacted with development engineers, technical support, product development and senior management to understand product requirements, capabilities and product limitations.

Created the QA & I.T. infrastructure for in-house testing labs, automation process, test networks, stress test, load test and regression test suites using QTP, WinRunner, LoadRunner.

Provided leadership for various teams in the development of high quality test plans and procedures, including the training, the promotion of a highly respectful and constructive teamwork-oriented culture.

Ensured high levels of test coverage (black and white box) and automation for use by developers, test engineers, system engineers and partners (customer) integrations

Provided system-level technical deploy consulting and product capability feedback to developers and Clients.

EBenefits, San Francisco, CA 5/00 – 01/03

Hand-On Information Technology Co-founder (Web Application), responsible for:

Create and build a web application that handle electronic medical enrollment and integrate into a health care insurance, life insurance industry, and ERP application.

Built and managed a world-class team of I.T & test technology, system test and QA professionals, including various technical team leaders and individual contributors.

Interacted with various sales and marketing groups to understand product requirements, capabilities and limitations of the functionalities.

Created a "web medical integration products" quality assurance group with an overseas team that facilitated 24x7-testing capability. As hand-on IT Director helped architect and deliver a complete web portal and B2B platform for ad-hoc, peer-peer collaboration. The teams were instrumental in delivering multiple releases in short and concurrent life cycles from 2 to 3 weeks.

Managed the project development, client and acquisition of tools and I.T infrastructure, including various labs, internal networks, performing, load, stress and regression test suites, etc.

Provided leadership for various teams in the development of high quality test plans and procedures, including the promotion of a highly respectful and constructive teamwork-oriented culture.

Ensured high levels of test coverage and automation been use by developers, test engineers, system engineers and partners using QTP, WinRunner, LoadRunner, and Test Director.

Provided system-level technical consulting and product capability feedback to developers and other groups.

WestAmerican Bank (Sub-Contractor Part-time), San Francisco, CA 08/02 – 05/03

IT / Quality Assurance Manager, responsible for:

Centralized and grew a highly motivated "enterprise products" Quality Assurance group. Instituted a well-defined automate process, and instrumented the delivery of 4 releases of major products in short life cycles of 3-4 months each. Fostered a healthy & tight working relationship with development and marketing groups.

Used C#, C++, SQL, Java, BizTalk, Open source test tool with a dot net 3.0 and web logic

Created test case and test plan for banking, investing, trading System and integration, performance test, DB transaction and test security, role base thru a single sign on.

Ensured the application data are compliance to HIPAA, SOX and investment security audits.

Responsible for Finance, investment, Logistics, Operations and Planning. Works with IT Associate Director of Operations on managing project budgets and expenditures.

Teams with the Project Managers to identify schedules and coordinate meetings with appropriate business units as needed. In conjunction with the Project Managers, coordinates the phased deployment of completed modules from creative environment through QA to production.

Collaborated with other business units to schedule and/or produce training, documentation and other necessary forms of communications.

Consolidated business analysis and requirements documents from other analysts into the master requirements document for use by the Project Manager.

Managed, maintained and coordinated vendor relations. Acted as the general “spokesperson” for all projects. Time permitting, performed business analysis to supplement other C2IT (SunGard Advance Implementation) Business Analyst’s workload. On Track Release and Rapid Quality Methodology.

HP 12/95 – 5/00

Quality Assurance Manager, Santa Rosa, CA (Wireless Equipment & Medical device), responsible for:

Designed, developed, documented the QA test plan and test cases for unit, functional and acceptance to ensure a high level of software quality.

Evaluated test tools to create automated testing, investigate the problem, coordinate test system, plan and execute test plans and test cases and.

Participated in all phases of software development lifecycle and bug fixes for the products.

Ensured all test and documentation compliance to HIPPA, SOX and FDA. Involved in FDA review and audits process

Senior Lead Software QA / Support Engineer (Roseville)

Tester for Medical device group. Responsible for evaluate test tools to create automated testing, investigate the problem, coordinate test system, plan and execute test plans and test cases using QA/Silk, XRunner and LoadRunner. Participated in all phases of device/software &firmware for medical device development

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