Vanessa Sanders

**** ******** ****** ** *** *** Washington DC

202-***-**** acrjl4@r.postjobfree.com

PROFESSIONAL PROFILE:

Experienced Receptionist/ Administrative Assistant with six years of experience seeking a position with a focus in customer service, problem solving and teamwork

Articulate, confident professional with excellent interpersonal and communication skills

Highly approachable and able to create a great first impression for a company

EDUCATION/CERTIFICATION:

Medical Office Technology Specialist May 2011- January 2012

Suitland High School Diploma June 1994

TRAINING:

Opportunities Industrialization Center October 2012- Present

Customer Service Trainee/Intern Washington, DC

Professional Customer Service development training

Administrative and clerical training

Training for National Customer Service Certificate

COMMUNITY SERVICE:

Richard Wright Public Charter School January 2013- December 2014

Office Support Volunteer

EXPERIENCE:

Family Caregiver June 2009- April 2011

Assist with walking and home physical therapy.

Assist with bathing, grooming and dressing.

Light housekeeping; laundry and linen washing; running errands for clients.

Call office with any changes to client’s health, needs, and/or living conditions.

Communicate with clients in a respectful manner.

Bread for the City June 2008- May 2009

Receptionist Washington, DC

Provided office support services such as answering telephones, organizing/sorting mail, filing and photocopying.

Developed effective filing system for timely response to public inquires.

Maintained fax machine, assist users, send faxes, retrieves and routes incoming faxes.

Welcomed on-site visitors, determined nature of business, and announced visitors to appropriate personnel.

Provided customer service assistance by answering questions about the organization and providing callers with the address, directions, etc.

Assisted Management team with planning and preparation for organizational meetings/conferences.

Kids for Less March 2005-February 2007

Cashier/Stocker Forestville, MD

Provided customer service assistance by greeting customers and answering questions about goods and services.

Assisted and resolved customer’s complaints in a timely and efficient manner.

Received and routed phone calls to the appropriate staff member.

Built display racks and tables to display new merchandise; unpacked inventory and stock shelves.

Accurately process sales and payments for goods/services and provide receipts to customers.

Issued refunds, credits and change for customers.

R&D Contractor February 2000- August 2004

Receptionist Washington DC

Answered and routed phone calls to the appropriate staff member.

Scheduled and confirmed client appointments.

Collected monetary payments for services provided.

Issued receipts, refunds, credits or change owed to customers.

Provided administrative management team.

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