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Customer Engineer

Location:
Gurnee, IL
Posted:
September 04, 2015

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Resume:

JAY GOLDSMITH

**** ******** *****, ********* *

Gurnee, Illinois 60031 847-***-**** Mobile

acrjk9@r.postjobfree.com

PROFILE

Analytical and creative troubleshooter for quality compliance, manufacturing, operations, and customer application related issues; ISO auditing and processing experienced in retaining certification.

PROFESSIONAL EXPERIENCE

Access Manufacturing Technology (Gurnee, Illinois) May 2012 – April 2013

Silicone Defoamers, Emulsions, and Water-based emulsions.

Operations Manager / Quality and Regulatory Manager

Manage the daily operations and the staff. Schedule the daily and weekly production; order raw materials; and direct the transport of orders to customer sites. Resolve customer issues, non-compliance issues, and samples requested. Setting up a quality manual and procedures to align the company for potential ISO certification. Review staff and their responsibilities and conduct business in a professional and timely manner. Work on continuous improvement to production and quality.

Jessup Manufactuing Co. (McHenry, Illinois) July 2010 – June 2011

Adhesives and Coatings for Plastics and Textiles

Product Engineer

Developed new products for customer applications that met or exceeded their specifications.

Provided samples of adhesives and/or coatings to customers for current and new applications.

Evaluated raw materials (polyethylenes, poly propylenes, nylons, polycarbonates, vinyls, and textiles),

adhesives, and coatings for company and customer applications.

Team assisted manufacturing, quality, sales, and marketing personnel with production applications.

Helped manage ISO program and auditing.

ACCO Brands Corp. (G. B. C., Addison, Illinois) January 2002 – March 2009

Extrusion Coating and Lamination Coatings and Equipment OEM

Quality Supervisor / Engineer, Commercial Products Group (5/03 to present) – Film quality applications, customer support, and corrective / preventative actions.

Applications Engineer, Film Products (1/02 to 5/03)– Extrusion coating applications on films, papers, & foils.

Led drive for quality improvement and continuous improvement initiatives

Worked with external suppliers to access process control capabilities and problem solving

Troubleshoot, analyze, and resolve customer application issues in a professional timely manner

Prepared Resolution reports for management and customers for customer application issues

Identified issues with suppliers of non-conformity of raw materials – Analyzed and determined failure modes

and communicated issues and recommended resolutions to management and suppliers

Prepared and sent Supplier Non-Conforming Material Reports to suppliers for Corrective Action response

Identified issues with manufactured film products – Analyzed and determined failure modes

and communicated issues and recommended resolutions to management

Managed, coached, trained, and developed team of two direct reports on quality related issues

Provided ongoing performance feedback and annual performance reviews to direct reports

Expedited customer requests to reduce costs on products through use of GMPs’, SOPs’, and Process Controls

that resulted in development of new products or enhanced performance products as well as: Reduced raw material costs – improved product quality – eliminated defects

Focused on safety by reporting to senior management and conducting monthly meetings to review employee safe handling, upgraded MSDSs’, and up-to-date quality reports

Served as lead auditor for ISO9001:2000 Quality areas. Set-up and conducted internal audits for CA / PA, Supplier Non-Conforming Material Quality Reports.

Provided training for manufacturing personnel on topics regarding product quality and manufacturing process.

ROHM AND HAAS COMPANY, Woodstock, Illinois April 2000 – August 2001

Fortune 500 Specialty Chemical Company

Technical Support Scientist, Flexible Packaging and Converting Group. Specialized in Energy Curable coatings (UV / EB) applications, solvent based and waterborne coatings.

Developed new products with potential to increase sales revenues to company and meet rigid customer requirements in new application niche.

Enhanced application performance of UV and EB coatings and adhesives for customer applications.

Appointed technical support member of team along with sales, marketing, and research personnel to resolve customer issues and to further enhance the performance of current products.

Presented to and trained personnel in safe energy curable applications and handling.

Developed training protocols for manufacturing personnel and assisted in customer trials at various sites.

Active responder of company’s safety committee/first responder team. Certified in First-Aid & CPR.

JAY GOLDSMITH RESUME. Page 2

TOMOEGAWA INC., Wheeling, Illinois 1996 - 2000

Manufacturer of dry toner for various copy machine applications

Quality Assurance Chemist (1999-2000)

Research Staff Chemist (1996-1999)

Formulated toners for specific copy machines to compete with OEM toners.

Worked with customers to design products marketed for certain Minolta and Konica high and low end analog copiers along with the start of digital copiers.

Designed Pilot Plant trials for optimal toner performance.

Supervised manufacturing trials and production runs for customer orders.

Analyzed components and products using DSC, XRF, Shimadzu Flowtester, Melt Flow Indexer, Epping Q/M analyzer, Toshiba Blow Off Chamber, some wet chemical extraction procedures, Digital Cameras and Microscopes, Lightmeters and Densitometers.

Assisted in developing some working parameters for company's ISO 9001 certification program.

Coordinated blending of off-specification material with good material to reduce company waste and meet customer requirements.

WEBER MARKING SYSTEMS, INC., Arlington Heights, Illinois 1991 - 1996

Largest flexographic narrow web label producer with some coating applications

R & D Senior Chemist

Developed Water-based and UV Flexographic Ink systems for in-house applications on labels, tags, and coating applications.

Developed in cooperative team effort UV curable PSA applications. Tested and approved raw materials for above applications and modified; ink formulae, solvent blends, and PSA mixes, to meet customer specifications.

Optimized UV varnish and protective sealants for narrow and medium web applications.

Assured product compliance to EPA and OSHA specifications and rectified solvent waste recovery problems and methods.

Certified sources and secondary sources of raw materials, and documented testing and application procedures to assure quality and cost advantages.

Maintained and resolved Customer Service, Marketing, Quality Assurance issues.

EDUCATION

BS. Chemistry, Minor in Mathematics, Northern Illinois University, Dekalb, Illinois

PERSONAL ACTIVITIES

Famliy Caregiver (May 2013 – Current)

Grayslake AYSO (VIP) Special Needs Coordinator, Soccer Coach and Referee

Grayslake AYSO Soccer Board Member

Keshet Buddy Baseball Coach and Instructor

Slammers / Encompass Adult Baseball Coach and Coordinator

Special Olympic Volunteer for Regional Sporting Events and Activities

Bowling Coach for Children with Special Needs

Co-founded National Fragile X Chapter of Greater Chicago

Co-founded Northern Illinois Chapter of Fragile X Association

Former Glenview Jaycee President and Executive board member, advisor and member

Provide Massage Therapy for Special Needs Children and their families



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