Edward Mlodzinski

SUMMARY:

An experienced IT Support specialist with 18 years of progressive experience seeking a position where I can manage and enhance the operations of a Technical Support Team.

SKILLS:

Software:

Microsoft Office 2000-2013, Adobe Acrobat 5-11

E-Mail: Outlook/Exchange 2013, Domino R9, R8.5 & 8, Lotus Sametime, Lotus Traveler

Protocols VPN, SSL VPN, TCP/IP, NetBIOS, IPX/SPX, NetBEUI

Backup: Datto Hybrid Cloud Backup, Cheyanne Arcserve, Veritas, Ghost & Power Quest

A/V & Antimalware: Trend A/V, Trend IMSS, Malwarebytes, Security Essentials, Symantec Corporate A/V

Firewall: SonicWall, Raptor, Symantec Enterprise Firewall & Black Ice

Remote Assistance: GotoAssist, MS Remote Help, MS Remote Desktop

Other: Active Directory, DNS, DHCP, Terminal Services, Citrix, VMware, Blackberry Service

Platforms: Windows 8.1, 8, 7 Vista & XP, Windows 2013 Server & 2008 Server

Hardware: Dell (Latitude, OptiPlex, Dimension, Precision, PowerEdge) Lenovo (ThinkPad) Toshiba (Satellite) Printers (Canon, Dell, Lexmark, HP & Brother), Android and IOS

EXPERIENCE:

Lachman Consultants Services Network and Support Analyst 10/05–7/2015

Administer 300 Notes clients and 4 Domino Servers

Create Active Directory and Lotus Notes accounts

Configure and setup virtual machines through the Virtual Desktop Interface.

Install, test and repair laptops, desktops, printers, copiers and other peripherals; configure operating systems and develop desktop application suites

Develop and Administer custom Lotus Notes Databases for company purposes.

Provide help desk operations to assist users with computer-related problems via email, telephone, personal visit, or remote assistance using Go to Support

Train IT interns in Help Desk Techniques.

Perform hardware diagnostics and coordinate repairs with Vendors

Create and maintain user training and documentation manuals

Train end users in groups and individually upon hire and periodic refresher courses.

Maintain the company Avaya VOIP phone system.

Maintain and assist in operating all audio/video equipment

Negotiate and Manage the vendor order process

Provide metrics to Management on Help Desk response time, call/email volume, hot spots and intern performance.

Manage work schedule of interns and forecast high end user demand periods

Periodically poll end users, report satisfaction levels and desired improvements to Management.

Corporate LAN Systems Inc. Level 2 Desktop Support 07/02–10/05

Migrated NT 4 & Exchange 5.5 to Advanced Server 2000 & Exchange 2000

Run Cat 5 patch cables to Patch panels, tested connectivity with Penta Scanner & Omni Scanner

Repaired Laser Jet Printer and Connected Jet Direct Cards for Printing.

Setup DNS to install Active Directory

Troubleshoot & tweaked networks using Sniffer and Analysis network with Fluke LAN meter

Provide Help Desk Support via E-Mail, Phone and Internet

AFS-Intercultural Programs Network/ Notes Administrator 06/95-06/02

Network and Domino Administrator - administered 1250 Notes clients and 67 Domino Servers in a Global Environment.

Supported and developed Lotus Notes Databases for company purposes (i.e. inventory database, accounting database.)

Converted a 50 node Novell Network to a Windows NT Network.

Involved in design, implementation and upgrade of a Windows NT 3.51 to a Windows NT 4 Network.

Configured Network protocols and connections including TCP/IP, Net BEUI and Netbios for dial up networking and Internet.

Prepared network and hardware to accommodate the arrival of new staff or volunteer.

G & G GROUP INC Level 1 Desktop Support Agent 1996 - 1997

Troubleshooting computer hardware problems

Maintained connectivity between PC's and Network connections

Ran patch cables from office to office

Installed updates, bugs, and patches for Microsoft

Repaired LaserJet Printers and Connect Jet Direct Cards for Print servers

Set up, Installed and configured Cisco routers, Switches and hubs

EDUCATION:

La Guardia Community College, Long Island City, NY

Associates Degree in Computer Science 1996

MCSE and CLP (Certified Lotus Professional) in progress. MCP Certified

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