GUADALUPE NAYROBI VILLALONA

***-** ******* ****** # ** Bronx, NY 10451

Cell: 347-***-**** Home: 646-***-**** E-Mail: acrjiq@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

• Masters degree in Business Management with over 8 years of professional work experience in the administrative health care field.

• Proficient with Patient Tracking Portal, A2K-SMS Systems, Quadramed, Unity, XChangeER, EDM, OAM.

• Proficient in Microsoft Word, PowerPoint, Excel, Outlook, GroupWise, Type 60+ WPM.

• Bilingual in English/ Spanish.

• Ability to work quickly and efficiently under pressure while meeting deadlines.

• Team player, ability to handle various tasks and prioritizes.

• Available to work any shifts.

EDUCATION:

Monroe College, Bronx, NY June 2011

Master of Business Administration in Business Management, GPA: 4.0.: Academic Honors

WORK EXPERIENCE:

Lincoln Hospital, Bronx, NY

Hospital Care Investigator/ Patient Accounts October 2014- Present

• Review and abstract medical charts to obtain pertinent information for accurately completing third-party reimbursement (billing) forms for Medicare, Medicaid, hospital plans, etc. indicating proper treatment, discharge diagnosis, and overall patient information.

• Conduct investigations to determine patients and their relatives to pay hospital charges.

• Work with patients to verify their eligibility for health insurance.

• Perform billing and collection functions to maximize revenues.

• Facilitates Medicaid revenues by processing applications or bills timely.

Lincoln Hospital, Bronx, NY

Registration Clerk/ Emergency Room January 2013-October 2014

• Worked for financial department; responsible for registration of Emergency Room visits.

• Interviewed patients to obtain and/or verify information to enter into system within HIPPA guidelines.

• Opened ER visits, assign medical record numbers to new patients and provide patient with ID band.

• Explained the propose of each documentation and obtain patient signatures.

• Printed charts, labels, scan insurance cards and place folders at nurse’s station.

• Maintained all of patient’s charts and documents contain required demographic information.

• Checked records and forms for accuracy and for conformity with established policy and procedures.

Westchester Medical Center, Valhalla, NY July 2012-November 2012

Patient Care Coordinator

• Provided assistance to hospital staffs, patients and their families too.

• Transferred /discharged patients from a unit to another using PatientTrackingPortal and A2K-SMS Systems.

• Tracked patient’s documents and charts.

• General office duties: answer phones, faxing, filing, mail/ Processed formalities and other institutional forms.

• Reordered supplies that were needed in the unit.

E.P. Rivers Day Care, Bronx, NY / M.S. 80 Isobel Rooney Middle School, Bronx, NY 2008-2012 / 2008-2009 Teacher Aide / Failure Free Reading Program Assistant

• Provided bi-lingual instruction (English and Spanish) in reading and writing to children, ages 2.6 -5 years old.

• Monitored children during snack and nap time.

• Communicated with Program Coordinators and tutors to ensure continued flow of the program.

• Maintained students and parent contact information.

• Managed attendance of students and ensured students signed and out of school.

• Interacted with parents when students were absent from the program.

Eye Institute of New York, New York, NY/ NYC Department of Health and Mental Hygiene, New York, NY 2008-2010

Health Services Administration Internship/ Bureau of Administration and Contract Services-College Aide / Intern

• Participated in administrative and clinical operation of the office; pull and update charts.

• Assisted patients and physicians (shadowed a physician and observed surgery).

• Provided administration support and phone coverage.

• Copied, scanned, and filed documents for hospitals.

Jacobi Medical Center, Bronx, NY 2007-2008

Patient Escort/ Intern

• Responsible for patient care; to escort patients to the lobby and other units.

• Organized documents for workers including timesheets and schedules.

• Transported specimens to lab and cadavers to morgue facilities.

Rite Aid Pharmacy, Bronx, NY 2006

Pharmacist Technician/Cashier

• Organized and distributed medications.

• Utilized computer system to input patient data; handled cashier functions.

COMMUNITY SERVICE:

P.O.T.S Soup Kitchen Volunteer, Bronx, NY 2011

• Helped served meals to the less fortunate.

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