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Customer Service Manager

Location:
Charlottesville, VA
Posted:
September 04, 2015

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Resume:

RESUME’

Tamara Black

**** ********* ****, #***

Charlottesville, Va. 22901

acrjif@r.postjobfree.com

909-***-****

EXPERIENCE

*/****-**/**** **** Clerk, Safeway

I was responsible for providing excellent customer service while slicing meat and cheese

to order, making sandwiches to order and serving prepared foods from the hot case.

I also discussed catering options with customers and worked on production.

11/1995-12/2010 Owner/Operator, Black Family Child Care

I developed curriculum for and educated 14 children in my home aged 0-13 years.

11/1994-11/1995 Manager, Roth Family Daycare

I managed a large family day care while going to college and preparing myself to own

and operate my licensed family child care center.

01/1991-11/1994 Owner/Operator, Connie Shoe Shop

I ran a shoe business in a large mall. My responsibilities included buying and merchandising

the shoes and accessories, hiring, firing and scheduling the employees, bookkeeping, customer

service, inventory control, accounts payable and receivable.

04/1990-10/1990 Office Manager, Randall Black, M.D.

My duties included insurance pre-authorization and billing, accounts payable, appointment

scheduling, transcription, correspondence, banking and posting.

09/1987-03/1990 Collection Manager, Pediatric Medical Group

I created and implemented collection policy for a three-office medical group including patient

collections, insurance collections, HMO payments and small claims court.

04/1981-11/1986 Office Manager, Thomas Haglund, D.D.S.

My duties included scheduling appointments, accounts payable and receivable, completing

insurance claim forms, correspondence, treatment planning and estimates, collections, payroll,

bookkeeping, banking and managing rental properties.

06/1980-06/1981 Unit Secretary II, Loma Linda University Medical Center

I was responsible for controlling efficient and effective flow of the nursing unit for patients, staff

and visitors by managing and coordinating patient treatment.

01/1980-06/1980 Waitress, Railroader Restaurant

01/1979-01/1980 Customer Service Representative/Cashier/Boxperson/Stock Clerk, FedMart

I was responsible for resolving customer complaints, merchandise returns, refunds and cash

audits. While employed there, I worked in the grocery, garden and clothing departments.

03/1976-12/1979 McDonald’s Restaurant

As the administrative assistant my duties included inventory, cash control and bookkeeping.

As a crew member and crew chief I was responsible for customer service and food preparation.

EDUCATION

Crafton Hills College

I studied Business Administration, Accounting, Marketing, Economics, Sociology, Medical

Terminology and Child Development.

REFERENCES

Chris Andam 650-***-**** (Manager, Safeway)

Emily Mercado-Tejeda 909-***-**** (Client, Black Family Child Care)

Lauren Burke-Hodge 909-***-**** (Client, Black Family Child Care)



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