Bonnie Mahar

** ***** **** *. ***********, PA ***01

908-***-**** Cell

acrjid@r.postjobfree.com

Human Resource/Program Manager with 15+ years’ experience in Contingent Workforce Staffing/Customer Service. Demonstrated accuracy, attention to detail and ability to work well individually or in a team environment. Skilled at organizing complex projects and defining project priorities to completion. As a self-starting, goal-oriented individual my perseverance promotes continued success.

Special Skills

Client Site Account Management Billing Reconciliation

Managed Service Provider Professional Project Management

Customer Service Management Background in Construction

Vendor Management Critical Thinking and Problem Solving Skills

Professional Experience

2/14 – 3/15 Program Manager / HR- Account Manager at Smartlink LLC, Annapolis MD - Remote

Primary point of contact for Telecom client account activity, client spend $300+M

Process oriented and strong attention to detail

Attend monthly client vendor calls

New order distribution to recruiters for Real Estate/Construction & Off-shore/sub vendors IT job requisitions

Order tracking of submitted, shortlisted, interviewed & hired candidates

Strategize process improvement where applicable

Meet annual spread projections in support of company objective

Process weekly SAP deliveries

Maintain sub-vendors (SOW) Project placement activity in Fieldglass

Prepared response for client specific job roles RFQ

Quarterly business review to leadership and sales team

Prepared project (SOW) contracts for client to complete Purchase Order agreement

Maintain sub-vendor contract agreement monthly spread % for monthly billing

Researched and submitted job role rate refresh bid submissions to client on an as needed basis

Partner with Finance/Sales team/in collecting effort of outstanding receivables, P&L reporting

Travel 10%, expenses via Concur

Environment: VMS Fieldglass, SAP, HRIS, ATS, MS Office, Excel, LinkedIn, Verifications Inc/First Advantage

2/11 – 12/13 Sr. Staffing Manager – (AT&T in-house MSP) - Collabera at AT&T Bedminster, NJ

SME for administering the contractor staffing/talent acquisition process. Liaison between AT&T managers and contracting vendors to procure skilled resources to ensure internal client needs are met. Identify and screen potential candidates that meet manager requirements. Develop strong mutually beneficial relationships with our vendors. Screen resumes, negotiate rates, arrange interviews, extend offers and track contractor performance.

Responsible for supporting large client base organizations with over 100 managers and supporting the maintenance of up to 450 contractor workers records

Contractor problem resolution, terminations/off-boarding and equipment & security badge retrieval.

Partner with legal regarding contractor policy violations

Negotiates contractor rate treatments with vendors for cost savings to client. Client spend $700+M

Developed relationships with IT Business Partners, Hiring Managers (HM) & Vendors

Successfully placed Mobility/Wireless & IT Professional contractors.

Coordinate client/vendor calls for difficult positions to clarify business requirements.

Prepared RFP/RFQ’s to submit to vendors for new and emerging technology skill set for rate approval by finance prior to filling the vacancy.

Performs audits to assure contractors are in compliance with HR Policy.

Partnered with IT Sourcing for outsourcing projects to onshore/offshore companies i.e., Accenture and Tech Mahindra

Adaptability to meet the needs of a dynamic and changing organization.

Performs ad hoc report requests for clients in addition to data integrity for accurate monthly reporting due to various Leadership re-alignments.

Performed Fieldglass systems testing in the roles of ESM, Vendor & Sponsoring Mgr. logged defects for system fixes prior to system roll-out.

Sensitive Personal Information (SPI) Compliance Training

Environment: ITRR/Prism, eTemp, SAR, IM (Q), Desktop Sharing thru IM, and MS Office, Verifications Inc

7/10 – 1/11 - Assignment Tenure Break

6/07 – 6/10 Staffing Manager – (AT&T in-house MSP) - Collabera at AT&T Bedminster, NJ

Overall management end-to-end process of Staff Supplementation eCAM contractor acquisition

Single point of contact for client/hiring managers and vendors on all contractor issues i.e., contractor terminations, extensions & job offers

Negotiates contractor rate treatments with vendors for cost savings to client

Developed relationships with both Hiring Managers (HM) & Vendors

Successfully placed candidates on requirements which required Government Clearances, i.e, DOD, Top Secret, Secret and Public Trust Clearances, also light & heavy Industrial (Memphis Dist Ctr) & NOC’s.

Performed audits to assure contractors are in compliance with HR Policy

Performed cost savings initiatives for business unit director which resulted in a savings over $1million dollars. Client spend $750+M

Developed strong relationships with HR Generalists for Staffing Approval Request (SAR) Approvals

Sensitive Personal Information (SPI) Compliance Training

Environment: eTemp, SAR, IM (Q), MS Office, Excel

Sales Assessment - contractor position

Streamlined the Administrative function of the Sales Assessment process and implemented processes to make that function perform more efficient

Moved all electronic assessment results/data stored on that positions laptop moved to a secured shared drive

Developed internal archiving process for Sales Assessments to ship the Interview Panel Guides to Iron Mountain using the RIM - Records Information Management internal corporate process

Developed an excel spreadsheet to capture all Sales Assessment data which replaces the Access database, includes candidate name, requestor, strata, vendor doing assessment, type of assessment and results

Developed a cost analysis spreadsheet to show the comparisons between our suppliers

Environment: MS Office, MS Access & Excel

12/03 – 6/07 – Sabbatical - Child care leave

4/03 – 12/03 Relationship Manager (AT&T MSP off-site)

ProcureStaff, Inc., a subsidiary of Volt Information Sciences, Parsippany, NJ

Responsible for placement of I.T. Professional contractors nationwide for AT&T’s Managed Service Program. Entailed a high level of customer service while servicing both AT&T clients and the Supplier community

Reviewed staffing requirements submitted by managers and made revisions where necessary in regards to skills, bill rates, etc. and eligibility according to HR Policy

Distributed manager requirements to the supplier community and interfaced as the liaison for suppliers and AT&T manager inquiries

Environment: MS Office, HRIS, ATS, Oracle, VMS

1/03 – 4/03 Branch Manager – Sales - Adecco Inc, Edison, NJ

Managed a staff of 3 Office Supervisors and the daily operation of the branch from interviewing applicants, testing, filling open orders, processing payroll and adjustments.

Responsible for the recruiting efforts for the branch in the areas of Light Industrial & Warehouse Workers by running ads, posting flyers, interacting with the Department of Labor and participating in Job Fairs.

Excellent record of interacting with clients; consistently following up to assure high quality standards

Was successful in recovering over 95% of un-collected receivables

Responsible for maintaining the branches operating expenses and auditing the P&L Statement

Environment: MSOffice, HRIS, ATS

4/02 – 1/03 Attended Weichert School of Real Estate ~ Obtained Real Estate License and attended Weicherts Fastrack Sales Program.

11/96 – 4/02 Adecco Inc. - Managed Service Provider (MSP) - On-site at AT&T

Basking Ridge, NJ

Manager Position

Responsible for managing the Managed Service Provider Program (MSP) on-site operation for the placement of occupational/non-management contractors nationwide

Manage the responsibilities of a staff of five comprised of Partnership Supervisors, Billing Support and Data Entry Positions. Review the goals and objectives of the Supervisors to be sure they are attainable.

Instrumental in the collection effort of $3.7 million in outstanding accounts receivables from $4.2 mil.

Coordinated the implementation of EFT remittance with AT&T’s accounts payable department with the development team and with Adecco’s Oracle EDI programmers.

Negotiated the installation of the Adecco on-site staffing system on AT&T premises. Worked with ITS on the installation of the T1 line, set-up the Hub/Router,Workstations and printer.

Staff Facilitator Position

Responsible for placement of I.T. Professional contractors nationwide

Distribute manager requirements to the AT&T Approved supplier community

Screened candidate qualifications for accuracy and eligibility in accordance with the HR Policy

Instrumental in streamlining the process for non-contractual consultant engagements during the conversion of the manual process to the web based mechanized process.

Managed the “one-time” general agreement with non-approved suppliers doing business at AT&T

Environment: MSOffice, Excel, HRIS, ATS, MSP/VMS, Oracle, LotusNote, Ariba

Secondary Education & Affiliations:

Technical Training Institute, Edison Electro-Mechanical Drafting

Real Estate Sales Associate – Formerly Licensed by NJ Real Estate Commission

Former Member Hunterdon/Somerset Association of Realtors

Computer Competencies:

MS Office Suite of Products, Excel, SAP, Fieldglass, HRIS, ATS, LotusNotes, Ariba

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