Burnell F. Von Hendricks II

**** ********* **** *********, ** 21054 410-***-****

acrji4@r.postjobfree.com

https://www.linkedin.com/pub/burnell-von-hendricks-ii/40/421/37a

SKILLS

Ability to work independently or within a group setting

Exceptional articulation, documentation, presentation, and communication skills

Demonstrate strong task leadership skills with a focus on results

Superior work ethic, with flexible and client aware demeanor

Information Technology service and support utilizing ITIL V3, Remedy and Sarbanes-Oxley (SOX)

Subject matter expert in Lotus Notes/Domino Administration

EDUCATION

CompTIA Network+ CE (Career ID: COMP001020459413) - 2013

CompTIA Security+ CE (Career ID: COMP001020459413) – 2012

IBM Certified System Administrator: Lotus Notes and Domino 8.5 - 2012

Institute of Inspection Cleaning and Restoration Certification (IICRC-Register Number: 156574) – 2010

ITIL V3 Foundation Bridge Certificate in IT Service Management (Student # 240-***-****) - 2007

Microsoft Certified Systems Engineer (MCP ID: 464428) – 2001

Principal Certified Lotus Professional R4 & R5 - 1999

Certified Novell Administrator (Netware 3) - 1996

CompTIA A+ Service Technician (Candidate No. 09D6E6) - 1996

Certified Toshiba Technician - 1997

Certified IBM Technician - 1995

Certified Hewlett Packard Laser Printer Technician - 1995

EXPERIENCE

Randstad Technologies (MedImmune, LLC. - Contractor)

Global Account Administrator

12/2013 – 7/2015

Administer Active Directory, MS Exchange, Office 365, Mobile systems, and other globally deployed business applications.

Support the provisioning and de-provisioning process of company employees and business partners. Support and troubleshoot existing user accounts and groups for 6000+ objects globally.

Manage system security and ensure the confidentiality, integrity and availability of information pertaining to user accounts and network resources.

Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ServiceNow.

Manage the Active Directory and Exchange enterprise environment using Quest Active Roles Server (ARS).

Support the development, organization, and management of standard account administration procedures

Develop and maintain documentation for the Knowledge Base.

Utilize PowerShell Cmdlets in the MS Exchange Management Shell to manage Active Directory objects, mailbox access and configuration

COLLABERA (Freddie Mac Domino Application Infrastructure Remediation Project)

Lotus Notes Administrator

6/2013 – 11/2013

Maintain and support the administration of corporate email and Domino applications environment, which consists of clustered Domino servers in an AIX and Windows servers.

Lead messaging projects, software upgrades, architecture changes and implementation of new components within the environment.

Performing routine server maintenance tasks such as maintaining AdminP data base, synchronizing users’ mail file and databases on clustered servers, etc.

Troubleshooting Domino Server issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.

Performing daily Lotus Notes administration tasks such as Notes ID creation, re-certifications, troubleshoot general Lotus Notes client issues

Responsible for the administration, maintenance and support for the Blackberry Enterprise Server and Good Technology servers, Sametime, Cisco IronPort Gateways and MailXTender/Source One (email archiving)

Create and maintain daily/weekly/monthly operational checklists and operational reports

CAS SEVERN, INC.

Senior Lotus Notes Administrator

11/2011 – 02/2013

Designed and administered, and maintained Lotus Notes and Domino on multiple platforms including VMware

Worked with the development team to install and configure WebSphere Application Server (WAS)

Administered LDAP directory services and authentication management

Configured and supported IBM products such as BlackBerry Enterprise Server, Lotus Quickr, IBM Sametime and Lotus Traveler

Managed Barracuda email content and spam filtering system

Analyzed and evaluated database capacity requirements focusing on data integrity and system performance

Developed system security audits, contingency plans and disaster recovery procedures

Monitored, configured and troubleshoot the functionality and security of Domino internet services

Provided enterprise architecture guidance, support and coordination to customers and IT project teams

OPEN FIELDS CONSTRUCTION, INC.

Program Manager/Entrepreneur

01/2011 – 09/2011

Managed up to 10 restoration technicians at multiple sites providing technical aid to homeowners experiencing considerable damage from natural and man-made disasters

Identified requirements and began designing automation tools to define business processes, return on investment and customer feedback

Created and distributed multi-media presentations using customized management software

Implemented a photo barcode tracking technology software (iCAT Restoration Contents Software) using tracking and logistics tools

leveraging the available features from quality control, customer service, field service management and subcontractor management

Registered domain names and planned the development of the company’s website

Designed and engineered a cutting edge innovation to revolutionize the disaster restoration industry. Patent pending with the United States Patent and Trademark Office (U.S. Provisional Patent Application: 61/429,531 for "MOBILE DISASTER CHATTEL RESTORATION UNIT." Foreign filing license under Paris Convention: US 13/051,387)

DISCOVERY COMMUNICATIONS, INC.

Global Systems Administrator

04/2000 – 01/2011

Led a team of 5 System Administrators for the department

Performed advanced Notes/Domino administration in a multi-site, multi-server environment with approximately 5000 users

Troubleshoot Notes/Domino enterprise messaging infrastructure components; mail messaging routers and database management; SMTP email

Managed the Domino Address Book, monitored data security and certification for uniform enforcement of security policies

Configured and maintained Lotus Notes Domino replication schemas, remote management, server configuration, server performance, server tuning, including multi-domain routing and integration

Administered Active Directory resources and security principals enforcing compliance with the specific mandates of Sarbanes-Oxley (SOX)

Provided BlackBerry Enterprise Server and BlackBerry smart phone troubleshooting and support

Migrated the enterprise Lotus Notes/Domino infrastructure focusing on optimizing hardware and software resources

Conducted audits of IT programs and projects

Ensured the application of security and information assurance policies maintaining high availability and efficiency

Implemented programs to ensure that network systems and data users adhere to security policies and procedures

Wrote and maintained program documentation streamlining technical processes to be used by all levels of infrastructure support

PTP SOLUTIONS, LLC,

Senior System Administrator

05/99 – 04/2000

Worked as part of a project team on the international deployment of Windows NT and Lotus Domino infrastructures

Setup and configured Domino Servers and clients and tested systems for configuration standards compliance

Analyzed the options available for technology design and implemented network design strategies

Implemented Novell Netware to Windows NT / Lotus Notes and cc:Mail to Lotus Notes migrations

Analyzed operating systems for security implications and provided security for network and internet-based resources using various firewall products such as Microsoft Proxy Server 2.0 and WinGate

Developed and maintained strategic project plans including the migration from Lotus Domino R4 to R5

Installed, maintained and tested the company’s enterprise network operating systems and Domino Servers

Additional Experience

ADVANCED AUTOMATION TECHNOLOGIES, INC. – Baltimore, MD

System Administrator (Department of Veterans Affairs contract)

07/98 – 05/99

TEKSystems – Baltimore, MD

Systems Support Technician/Assistant Technical Instructor

10/96-7/98

ADVANCED MANAGEMENT TECHNOLOGY, INC – Washington, D.C.

Computer Analyst II (Federal Aviation Administration contract)

4/95-10/96

TRI-COR INDUSTRIES, INC. – Rockville, MD

Microcomputer Technician (Nuclear Regulatory Commission contract)

8/93-4/95

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