Raymond Jirsa

*** *** ******

La Grange, IL ***25

630-***-****

acrjay@r.postjobfree.com

SUMMARY

A dedicated management professional with a strong track record of

Developing customer loyalty and managing service and warranty

Operations.

QUALIFICATIONS

I have 30+ years of experience with Service Management with 7 of those years in Warranty Administration with Saturn and Harley Davidson where

I achieved a 99.3% accuracy rating.

WORK EXPERIENCE

Wildfire Harley-Davidson

Service Coordinator 2013-Current

Villa Park,IL

Ensures that all repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction. Ensures that all department employees receive appropriate manufacturer training. Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts. Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager. Strives for harmony and teamwork within the department and with all other departments.

NTB

Service Manager 2011-2013

Palatine,IL

My role as Service Manager was to manage and direct all service department activities of an NTB retail store engaged in selling tires and related automotive parts and mechanical services. I was responsible for developing and directing a team of general service technicians who exemplify the highest level of quality and customer service. This position ensures compliance to all company policies and procedures for automotive services.

CarMax

Technician Production Manager 2010-2011

Tinley Park, IL

Managing the reconditioning process of CarMax vehicles.

Achieving production goals, including sellable targets, quality

Standards, reconditioning costs, and cycle times. Maintaining retail

Service goals, including customer service, quality, and labor sales

Targets. Training adequate staff, and performance management. Ensuring

Compliance of risk management including administration of loss

Prevention, facility maintenance, and environmental health and safety

Guidelines.

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