Customer Service Manager
Resume:
United States of America Ma
Riyadh Kingdom Saudi Arabia
Cornet Chehwan LEBANON
acrja8@r.postjobfree.com
SAMER B. EL KHOURY
Objective
Experienced professional having in depth knowledge of business operation.
Excellence in dealing with highly competitive industries.
Experienced in diverse team of professionals.
Excellent operational, technical and business knowledge.
Expertise in analyzing an organization’s business requirements, deficiencies and potential opportunities.
Developed cost-effective solutions for enhancement of revenues.
Ensure the completion of task on time.
Skills & Abilities
Strong knowledge of Organization Design
Trilingual – Arabic, English and French
Highly energetic
Meticulous to details
Ability to multitask
Excellent understanding of organizational structure and required development
Able to work productively and instinctively with good initiative
Reliable, trustworthy and an excellent understanding expertise in organization management.
Confident in communicating with a wide range of people
Able to build good relationships with colleagues
Excellent prioritizing skills
Organized
Creative
Computer literate (MS office, Web Search, Social Media)
Experience
-2015-Present: PROJECT COORDINATOR for 11 Metro Stations, Saudi Lebanese TAROUK Contracting Company Ltd. (RIYADH METRO) as subcontractor for ANM CONSORTIUM, which includes Ansaldo STS, Salini -impregilo, Larsen & Toubro, Nesma and Bombardier. FAST CONSORTIUM, which includes FCC construccion, Samsung, Alstom, Strukton, Freyssinet Saudi Arabia, Typsa and Setec. BACS CONSORTIUM, which includes Bechtel, Almabani General Contractors, Consolidated Contractors Company, Siemens.
Attend client meetings and assist with determination of project requirements.
Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedules.
Prepare project organization and communication charts.
Chair site meetings and distribute minutes to all project team members.
Track the progress and quality of work being performed by design disciplines/trades.
Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures.
Effectively and accurately communicate relevant project information to the client and project team.
Ensure clients’ needs are met in a timely and cost effective manner.
Review field inspection reports from Consultants throughout the lifecycle of the project.
Issue Contracts, Letters of Intent, Purchase Orders, etc.
Maintain Contract Execution Tracking Log.
Assist the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval.
Track & manage contemplated change notices and change orders in the database.
Prepare substantial completion certificates and ensure all required project close out documents are obtained.
Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others.
Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations.
-2013-2015: CONSTRUCTION MANAGER, Mr. Antoine Abi Karam (General Construction and Real Estate) Lebanon (COMMERCIAL AND RESIDENTIAL)
Responsible for managing the company's day-to-day operations and reporting them to the Chief Executive Officer or President.
Responsible for the development, design, operation and improvement of the systems that create and deliver the firm's products and services.
Ensuring that business operations are efficient and effective and that the proper management of resources, distribution of goods and services to customers, and analysis of queue systems is conducted.
Communicate and stress the company’s safety mission statement and culture through all operations and systems so that it infiltrates employee’s actions.
Work with members of the staff to ensure their training needs are met, for the company’s and project specific requirements.
-2008-2013: GENERAL MANAGER, BYBLOS L.L.C. (Contracting, Building Maintenance, General Cleaning Services including Facility Management) Dubai United Arab Emirates and Lebanon. (COMMERCIAL AND RESIDENTIAL)
Led a team of approximately 200 salaried associates, including 3 Managers for each section: contracting, building maintenance and general cleaning.
Maintain and managed business operations for the 7 emirates of United Arab Emirates and Lebanon.
Managing retail stores, rental property, and additional services such as construction equipment leasing and cleaning products.
Managed technical coordination for sub-contract.
Evaluated suppliers and participated in selection process with Purchasing.
Oversaw financial growth and integrity of the company.
Responsible for accounts payable and receivable, prepared monthly financial statements, administered budget.
Carried out time management control.
Supervised general property maintenance and management.
Supervised staff and monitored performance.
Managed public relation and customer service activities.
Plan the shortest and safest way to reach the vision.
Take care of all the conditions and policy to be applied.
Control continuously the entire active teams at different sections.
-2003-2008: Spa Manager, MASSAUNA Health Club, Antelias Lebanon
The time I have been a spa manager, I have taken every opportunity to develop my skills, set and improve the service that I provide.
Managed the entire spa operations.
Promoted teamwork and cooperation in the spa.
Provided high standard spa services to clients.
Trained and staffed to provide excellent service.
Greet all incoming guests with special attention to VIP guests.
Assist customers with demands and problems.
Coordinate housekeeping services.
-2002-2003: Bank Internship, Lebanese Canadian Bank S.A.L Jal-el-dib branch
Experience in all aspects of customer service – dealing with enquiries over the phone and face to face.
Successfully promote positive customer care, helping as much as possible.
Actively greeting customers and maintaining a level of conversation.
Prioritizing workloads as and when customers come in with different issues or problems, ensuring customers waiting receive and explanation and apology.
Multi-tasking – having to leave a customer waiting while the telephone is answered and dealing with this situation in a polite manner and stressing apologies.
Listening to and helping customers as much as possible to solve the problem they have discussed.
Worked well as part of an enthusiastic team while using my own initiative when needed.
Listened to and learned from my Line Manager, not being afraid to ask if I was not sure of anything.
Built up good working relationships with suppliers, customers and colleagues.
Unpacking and checking of all new deliveries to the department.
Education
-American International University of California (AIUC), 18345 Ventura Boulevard, Suite 210, Tarzana, CA
BA in Business Administration, 2005-2006
-Institut Superieur des Etudes Commerciales Liban in partnership with Universite du Quebec A Chicoutimi Canada
Superior Technician Marketing and Management, 2004-2005
-Notre Dame University, Zouk Mosbeh Lebanon
BA Business Administration – Banking and Finance 2002-2004
-Saint Joseph School, Cornet Chehwan Lebanon
BT Accounting and Computer, 1999-2002
-Institut Superieur des Etudes Commerciales Liban in partnership with Universite du Quebec A Chicoutimi Canada
Certificat de Formation
Procedures Administratives Officielles, 2004
Communication Organisationnelle, 2005
Marketing Industriel : Business to Business, 2005
-Saint Joseph School, Cornet Chehwan
Certificate of Completion
Financial Math, 2002
Financial Math, 2001
PERSONAL
Understanding concepts like being anticipatory, friendly not familiar, privacy and confidentiality, invisible and available.
References
Available upon request
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