*** ** ** ***** **., Port Saint Lucie, FL ***** 772-***-**** acrj5i@r.postjobfree.com

Shawn Harmon

Objective

To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.

Experience

March 2015 to Present

Maycom Communications

Jensen Beach, FL

Service Technician

Trouble shoots customer issues regarding cellular phones problems.

Repair cellular phones by replacing parts, fixing software issues, cleaning ports on device or replacing devices

Perform sales tasks such as upgrades, new lines, accessory sales to meet monthly sales goals

Provide excellent customer service

Document all triages, quick fixes, repairs, replacements in e-ticket using both front office and back office open and closing ticket procedures.

Receive, label and stock inventory

Certified Sprint Service Technician

November 2013 to March 2015

Liberator Medical Supply

Stuart, FL

Sales Representative

Make/receive outbound/inbound calls to customers who inquired about receiving medical supplies from Liberator.

Follows all regulatory policies and procedures, privacy and security standards in accordance with Government agencies to include HIPPA requirements.

Enters and/or re-verifies customer orders in the database and workflow systems ensuring accuracy and completion.

Works closely with other departments to resolve any order issues that arise

Trouble shoots with customers regarding their medical problems to find the best product and solution for their specific situation.

Use e-mail to communicate with management and other departments regarding business matters.

October 2012 to November 2013

Aaron’s Sales and Lease

Fort Piece, FL

Product Technician/Customer Service Representative

Deliver and set up furniture, TV’s, surrounds sounds, game systems, stereo’s, appliances

Organize warehouse, Receive products from weekly delivery, Price products on show room floor, Organize and maintain showroom floor to company standards

Promoted to sales in June 2013

Cleaned and maintained showroom appearance to company standards

Ensured all displays worked properly and all computers, tablets, camera’s, game systems and smart TV’s are reset to factory settings with no personal information left on them

Placed orders, scheduled deliveries, write and review contracts, file customer folders

July 2012 to November 2012

Radio Shack

Jensen Beach, FL

Sales Associate

Greeting every customer with enthusiasm and energy

Execution of non-negotiable standards of store operation including stocking, cleaning, merchandising

Serving and selling to multiple customers

Offering customers cutting-edge solutions in a friendly, confident and knowledgeable manner

April 2008 to March 2012

Home Depot

Port Saint Lucie, FL

Sales Associate

Assist customers in purchasing of products and services

Stock, organize, maintain and clean department and showroom area’s

Operate machinery to stock bulk ideas in overhead and to pull merchandise down to fill holes on the floor.

Awarded 7 times for outstanding customer service.

Cross trained in all departments to assist where needed in the store.

Education

June 2012 to Present

Kaplan University

Davenport, IA

Associates of Applied Science in Information Technology

Graduated Cum Laude

Member of the National Society of Collegiate Scholars

Member of Iota Sigma Tau Honor Society

Bachelor’s in Information Technology completed by end of 2016

References

References are available on request.

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