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Customer Service Project Manager

Location:
Hilliard, OH
Posted:
September 05, 2015

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Resume:

Artemio Flores

**** ****** ***** *****

Hilliard OH 43026

614-***-****

acrj1p@r.postjobfree.com

SYNOPIS OF ACHIEVEMENTS

Managed 4 Leads and 150 hourly warehouse associates.

Employs a lead by example management style to gaining cooperation, increasing morale, and building motivated employees within a goal- oriented business culture.

Analytical, persistent, and multi-task oriented individual who is entirely focused on the needs of the business.

Brings strong commitment to performance improvement; promotes accuracy and efficiency PROFESSIONAL EXPERIENCE

Innotrac Obetz OH 2014 – 6/2015

Supervisor Outbound

Supervised incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments.

Determined shipping priorities, work assignments and shipping methods required to meet shipping and receiving schedules.

Arranged transportation that optimized service and cost.

Compiled and maintained applicable metrics as required.

Ensured that all employees were in compliance with all applicable health and safety regulations and all company-related policies and procedures. Intellisource/Zulily Obetz OH 2013 – 2014

Supervisor Outbound

Accomplished warehouse objectives by training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.

Meet warehouse operational standards by contributing information to strategic plans and reviews; implementing production, quality, and safety initiatives with the goal of achieving SOEs. My department was accident free two years consecutively.

Execute activities for incoming and outgoing shipments. Exceeded shipping unit goals consistently by 20%.

Maintain storage area by organizing floor space; adhering to storage design principles; recommending improvements. Intellisource/Zulily Obetz OH 2012 – 2013

Team Lead

Delivered supplies and equipment to departments by receiving and transferring items.

Guided and assisted team members in assigned job responsibilities.

Supervised team members to meet quality and productivity standards.

Developed and maintained a safe work environment. GC Electric Las Vegas NV 2007 – 2011

Project Manager

Recruited, interviewed and placed candidates in open and newly created positions.

Demonstrated superior interpersonal skills by building strong customer relationships.

Improved customer service by establishing a client feedback program.

Significantly reduced number of “on the job accidents” by developing, executing and promoting a safety awareness campaign.

Maintained quality control and satisfaction records by continually seeking new ways to improve customer service. SUNDIAL TANNING SALON Hilliard OH 1998–2007

Owner/Operator

Started business from the ground up.

Accomplished human resource objectives by recruiting, selecting, orienting, and training, scheduling and coaching all new employees.

Met financial objectives by forecasting sales and trends along with determining margin and turn objectives on product and packages.

Achieved operational objectives by monitoring productivity, quality and maintaining customer service standards.

Continually updated business knowledge by participating in educational opportunities, reading professional publications and maintaining personal and customer networking.

Grew customer base to 1,000+ clients in first year of business.



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