Jasmin r. Silva

*** ****** ***** ***** *******, Florida 33594

847-***-**** jasibel35gmail.com

Objective: Seeking a career which promotes growth opportunities and advancements, team camaraderie, in a friendly and professional work place; allowing me to utilize my administrative skills, friendly personality.

Kiefer Swim Products Zion, IL November 2014-August 2015

Customer Relations

Perform 50-60 inbound calls assisting customers with ordering supplies, coordinating shipping and return request, as well as addressing concerns while providing prompt follow ups.

Provide administrative support including entering orders, submitting invoices, data entry and correspondence.

Assist with reconciling bills and issuing credits as needed.

Fox Crest Apartments Waukegan, IL September 2005-October 2010

Assistant Leasing Manager

Assisted with monthly rent billing and setting up payment arrangements.

Implemented eviction process and notices as needed.

Assisted with application process confirming all necessary documents were on file.

Performed all data entry and administrative functions related to tenant records.

Crane Meadows Zion, IL November 2004-September 2005

Leasing Manager

Responsible for all administrative duties including via phone, email and fax.

Responsible for reviewing client applications for move-in approvals.

Maintained, updated, and reviewed resident files obtaining any missing information.

Performed all apartment inspections documenting any discrepancies

Coordinated marketing promotions and resident activities throughout property

Education

Computer Systems Institute Gurnee, IL March 2012-Oct 2013

Administrative Assistant/Medical Billing and Coding

Certificate

College of Lake County Grayslake, IL January 2011-December 2012

Zion Benton Township High School Zion, IL August 1996-May 1999

Diploma

Bilingual